- Joined
- Nov 25, 2006
- Messages
- 122
- Reaction score
- 0
This happened to me a few weeks ago but I've still got it on my mind because I'm wondering what I did wrong.
I'm a certified pharmacy tech for CVS in Baton Rouge. I go to LSU. I am a pretty bubbly, upbeat person.
A Dr. dropped off a script for himself and told me he would be waiting for it. I said okay. It was for a C-II, so I went over and asked the pharmacist if he had enough in stock, and she said yes. She pulled it for me. (Techs aren't supposed to pull C-II drugs in this area.) Then the pharmacist got a call on her cell phone. I typed the script, filled it, and the pharmacist came up front, checked it, and then went back to her call.
So when the Dr. walks to the register, I said "oh yours is right here." I picked it up from the "waiters" bin and as I was walking to the register I said "your total was $210.96, sir." (I was a couple of feet from him. No one else around.)
The Dr. looks at me and said "young lady, you could really use some lessons in professionalism. I'm a Dr., so I'll give you some career advice." I just stood there looking at him, because I didn't know what he meant. I usually get compliments from customers for being cheerful and friendly. The Dr. goes on to say, "you turned around and asked the pharmacist about the inventory instead of checking yourself, which is what you should've done. and just now you said out the total without making eye contact. You need to be still and make eye contact at all times when talking to a customer. I can't believe your lack of professionalism. What school do you go to?"
I looked at him and said "LSU." He frowned at me and said "Hmm. Well you really need to work on your professional attitude." So I again repeated his total to him and gave him his receipt. I didn't thank him, because I was shocked at what he said to me. I couldn't believe it. I always welcome constructive criticism but I talked it over with the pharmacist and she said she didn't see the problem either, and that he actually went to the same school I do for undergrad, so that was why he was mad about that.
No HIPAA rules were violated, I'm always very careful to talk low enough that no one has to compromise their privacy. The other tech that was there said if he would've done that to her she would've gotten an attitude back with him, and I wanted to, but I knew it would just make it worse. But I fear that retail incidents like this make me passive-aggressive.
I'm a certified pharmacy tech for CVS in Baton Rouge. I go to LSU. I am a pretty bubbly, upbeat person.
A Dr. dropped off a script for himself and told me he would be waiting for it. I said okay. It was for a C-II, so I went over and asked the pharmacist if he had enough in stock, and she said yes. She pulled it for me. (Techs aren't supposed to pull C-II drugs in this area.) Then the pharmacist got a call on her cell phone. I typed the script, filled it, and the pharmacist came up front, checked it, and then went back to her call.
So when the Dr. walks to the register, I said "oh yours is right here." I picked it up from the "waiters" bin and as I was walking to the register I said "your total was $210.96, sir." (I was a couple of feet from him. No one else around.)
The Dr. looks at me and said "young lady, you could really use some lessons in professionalism. I'm a Dr., so I'll give you some career advice." I just stood there looking at him, because I didn't know what he meant. I usually get compliments from customers for being cheerful and friendly. The Dr. goes on to say, "you turned around and asked the pharmacist about the inventory instead of checking yourself, which is what you should've done. and just now you said out the total without making eye contact. You need to be still and make eye contact at all times when talking to a customer. I can't believe your lack of professionalism. What school do you go to?"
I looked at him and said "LSU." He frowned at me and said "Hmm. Well you really need to work on your professional attitude." So I again repeated his total to him and gave him his receipt. I didn't thank him, because I was shocked at what he said to me. I couldn't believe it. I always welcome constructive criticism but I talked it over with the pharmacist and she said she didn't see the problem either, and that he actually went to the same school I do for undergrad, so that was why he was mad about that.
No HIPAA rules were violated, I'm always very careful to talk low enough that no one has to compromise their privacy. The other tech that was there said if he would've done that to her she would've gotten an attitude back with him, and I wanted to, but I knew it would just make it worse. But I fear that retail incidents like this make me passive-aggressive.