- Joined
- Jan 18, 2017
- Messages
- 1,108
- Reaction score
- 1,670
Last week as a volunteer I had an incident with a patient’s mom that said I was rude. She didn’t really give a reason she just said something along the lines of “not getting my vibe” and told me to go away. This is the first time a patient or relative had a problem with me (I have 130+ hours here), however, this is within 3 weeks of an incident where a ED nurse thought I was being disrespectful (which I didn’t mean to be and already talked to the volunteer director). The volunteer director heard about this more recent issue and wants to meet up again and thinks I’m struggling as a volunteer.
So has anyone else been called out for not being nice enough or providing good customer service to patients? I didn’t really think much of it at the time and the next patient I helped get imaged liked me enough to ask me what to do with her stress fracture.
Consistent feedback is usually bc of a trend.
Oh it doesn't bother me much in and of itself. What bothers me more than I like is this might make the volunteer director think I'm a big dbag (which I don't think I am) and maybe I could lose to opportunity to volunteer here.
Fear of consequences being >>> desire for self improvement is a red flag. Go ask them for advice on how to be a better volunteer/person & what you can do to "correct your deficiencies." @Matthew9Thirtyfive, is this a Navy saying too?