1. Hey Guest! Check out the 3 MCAT Study Plan Options listed in the 'stickies' area at the top of the forums (BoomBoom, SN2ed, and MCATJelly). Let us know which you like best.

    Also, we now offer a MCAT Test-Prep Exhibitions Forum where you can ask questions directly from the test-prep services.
  2. Visit this thread to beta-test StudySchedule.org. StudySchedule is a free nonprofit site that builds dynamic MCAT study schedules unique for your needs and timeline.
Hey, Guest, do you know how much will it cost you to apply to medical school? Check out SDN's Medical School Application Cost Calculator and plan your budget.

emcat down?!

Discussion in 'MCAT Discussions' started by geh926, Sep 3, 2012.

  1. SDN is made possible through member donations, sponsorships, and our volunteers. Learn about SDN's nonprofit mission.
  1. geh926

    geh926 Banned Banned Account on Hold 7+ Year Member

    450
    26
    May 1, 2008
    So I'm trying to take my last FL this morning, AAMC 11 before my test thursday but emcat won't let me. Right after I click on any of my tests, I get this popup:

    A communications error has occurred. This typically occurs due to a brief interruption in local Internet service. This error requires you to restart your test. When you click OK, your test will restart to the last question you have seen and no data or time will be lost.

    Click Cancel to exit the test.

    I've tried clearing my cache, signing out and back in, using chrome, firefox, IE, and even went to a different place in case it was due to internet connection. Nothing seems to work? Any ideas?! :confused:

    To make matters worse, it's a holiday so I can't even contact tech support :(
     
  2. SDN Members don't see this ad. About the ads.
  3. kgpremed11

    kgpremed11 Banned

    615
    5
    Aug 24, 2012
    I cant get in either
     
  4. Tsaka

    Tsaka 2+ Year Member

    24
    5
    Sep 3, 2012
    I can't either....:confused:
     
  5. kgpremed11

    kgpremed11 Banned

    615
    5
    Aug 24, 2012

    yeah they need to fix this crap pronto:mad:
     
  6. Tsaka

    Tsaka 2+ Year Member

    24
    5
    Sep 3, 2012
    agreed...guess I'll just review my notes ugh.
     
  7. geh926

    geh926 Banned Banned Account on Hold 7+ Year Member

    450
    26
    May 1, 2008
    Good to know it wasn't just something with my computer. This sucks though, n it happens on my last (and most important) FL.
     
  8. kgpremed11

    kgpremed11 Banned

    615
    5
    Aug 24, 2012

    You all don't have AT&T DSL do you?
     
  9. ebasappa

    ebasappa Momma said knock you out. 5+ Year Member

    272
    84
    Mar 25, 2012
    CA
    I just pressed "okay" over and over, and now it works...
     
  10. at3142

    at3142 on my way... 7+ Year Member

    20
    0
    Feb 23, 2008
    not for long..
    Glad to know its just not me. Mine isnt working either!!!! :(
     
  11. at3142

    at3142 on my way... 7+ Year Member

    20
    0
    Feb 23, 2008
    not for long..
    Okay - mine is working now! Back on! :thumbup::thumbup:
     
  12. ssdfrb

    ssdfrb 5+ Year Member

    23
    0
    May 20, 2011
    yeah mine isnt working either. ive tried clicking ok over and over but no dice...
     
  13. ebasappa

    ebasappa Momma said knock you out. 5+ Year Member

    272
    84
    Mar 25, 2012
    CA
    Yea nevermind... it worked for like 3 minutes, now it doesn't work again :mad:
     
  14. Political

    Political 2+ Year Member

    351
    0
    Nov 23, 2010
    glad that its not just me whew
     
  15. Tsaka

    Tsaka 2+ Year Member

    24
    5
    Sep 3, 2012
    i tried clicking too..worked for 2 seconds and that sign came up again. Maybe this is the AAMC's way of telling us to take the day off?:cool:
     
  16. ebasappa

    ebasappa Momma said knock you out. 5+ Year Member

    272
    84
    Mar 25, 2012
    CA
    LOL but then I feel guilty :X
     
  17. Tsaka

    Tsaka 2+ Year Member

    24
    5
    Sep 3, 2012
    same haha:(
     
  18. Political

    Political 2+ Year Member

    351
    0
    Nov 23, 2010
    did anyone notice the search bar on the top left hand corner?
     
  19. kgpremed11

    kgpremed11 Banned

    615
    5
    Aug 24, 2012

    What did you do to get it back
     
  20. plumdum229

    plumdum229

    43
    0
    May 28, 2011
    Durham, NC
    This is so frustrating. This is the final countdown before the test, and the website fails? SO MAD.
     
  21. ebasappa

    ebasappa Momma said knock you out. 5+ Year Member

    272
    84
    Mar 25, 2012
    CA
    where? o.0

    Right?? I woke up pretty motivated today too... -___-
     
  22. Riddance

    Riddance 2+ Year Member

    6
    0
    Jun 5, 2011
    Download the PDF! IT works! Of course now we have to grade and time it ourselves.... or save the answers and enter them when its fixed.

    Good luck everyone!
     
  23. at3142

    at3142 on my way... 7+ Year Member

    20
    0
    Feb 23, 2008
    not for long..
    It played the hell out of me...It enough for me to answer a few questions and then that damn pop up came on! :mad:
     
  24. ebasappa

    ebasappa Momma said knock you out. 5+ Year Member

    272
    84
    Mar 25, 2012
    CA
    Good thinkin! Thanks man :thumbup:
     
  25. jingjing99

    jingjing99 2+ Year Member

    21
    24
    May 20, 2012
    So upset
     
  26. areserine

    areserine 2+ Year Member

    315
    170
    Dec 24, 2011
    I'm just trying to review a test I took yesterday, but like someone else suggested, I pressed okay a bunch of times and it finally worked. I can get into the old test.

    Edit: Just kidding, it only let me do the first page, then it crashed again. I shall resume being angry.
     
  27. ssdfrb

    ssdfrb 5+ Year Member

    23
    0
    May 20, 2011
    i seriously cant believe this


    i just paid 35$ this morning for a new exam hoping to take it today - school starts tomorrow :(
     
  28. Hopefull22

    Hopefull22

    144
    0
    Jun 16, 2012
    MDApps:
    Gahhh same problem!! I taking the mcat this Friday and I wanted a last minute practice!!
     
  29. PocketJacks

    PocketJacks 2+ Year Member

    190
    16
    Jun 3, 2011
    Blehhhhh
     
  30. jingjing99

    jingjing99 2+ Year Member

    21
    24
    May 20, 2012
    This made me laugh; but seriously, this sux. I guess I'll just get up really early and take it tomorrow morning before class, but it still feels like a waste. On the bright side, this is making me review my formulas and the little things I had put off...
     
  31. at3142

    at3142 on my way... 7+ Year Member

    20
    0
    Feb 23, 2008
    not for long..
    Agreed. I am going over my notes, formulas and watching videos on things I don't understand now. Either way - I'll live. It is annoying though.
     
  32. Dianyla

    Dianyla in denial 7+ Year Member

    1,404
    9
    May 26, 2006
    Portland, OR
    MDApps:
    So, e-mcat.com claims that you can only report technical issues via email, but I tracked down the actual online service provider for their tests, which is ITS - Internet Testing Systems.

    I called their main number listed on their website (410-889-2200) and picked the menu option for "urgent issues" which took me to their 24 hr tech support line, where I logged a ticket asking them to page the oncall support staff.

    I did make sure to tell the person answering the phone that I'm not the only one having problems, but maybe it would help escalate the issue if a few more people called in.

    Really hoping this gets fixed soon! :xf: :xf: :xf:
     
  33. lmcdavidkim

    lmcdavidkim 5+ Year Member

    71
    13
    May 18, 2012
    Cali
    Im having the same issue. these guys are fully of surprises. one of the most important exam for many of the students and all you get is tough love.
     
  34. RSum

    RSum 2+ Year Member

    136
    1
    Jan 3, 2011
    G-Town, Arizona
    IS THERE A TIME ESTIMATE OF WHEN THIS WILL BE FIXED? IT HAS BEEN DOWN SINCE LAST NIGHT. EVERY MINUTE IS CRUCIAL! I AM SURE OTHER SEPTEMBER TEST TAKERS FEEL THE SAME WAY!!!! :confused: Guess we all just need to stay positive! lol somehow..
     
  35. ocellicyst

    ocellicyst Ocellicyst 5+ Year Member

    51
    3
    Aug 30, 2011
    I wonder if it has anything to do with ISPs.
     
  36. Dianyla

    Dianyla in denial 7+ Year Member

    1,404
    9
    May 26, 2006
    Portland, OR
    MDApps:
    Can you call them please, at the number I described in my previous post?

    Unless enough people call to report the problem, the people whose job it is to fix it are going to remain blissfully unaware, enjoying their holiday weekend.

    Because it's affecting so many of us in different places using different providers, no, It has nothing to do with anyone's individual ISP.

    The problem is on their side. Please call tech support to help "motivate" them. :)
     
  37. brrenters

    brrenters 5+ Year Member

    37
    2
    Apr 21, 2012
    Called in as well. I would rather not take the practice test on paper as I do mark the questions that I felt were difficult. Hopefully they will act upon this soon... wanted to finish my last practice test today!
     
  38. ocellicyst

    ocellicyst Ocellicyst 5+ Year Member

    51
    3
    Aug 30, 2011
    Yeah it was a longshot...I just know comcast is notorious for sucking. As I said before, it's probably e-mcat server, but for whatever reason when I went to the library, it seemed to work. Maybe I just got lucky . . . multiple times lol
     
  39. Dianyla

    Dianyla in denial 7+ Year Member

    1,404
    9
    May 26, 2006
    Portland, OR
    MDApps:
    Thank you.

    It's pointless to just post on SDN complaining about it being down. We have to call the people who can do something about it.
     
  40. datanator

    datanator 2+ Year Member

    76
    11
    Oct 3, 2011
    Try a different browser! emcat did not work on chrome for me but when I tried it with internet explorer, it did. So see if that works.
     
  41. brrenters

    brrenters 5+ Year Member

    37
    2
    Apr 21, 2012
    Did you try going through multiple pages of the test? It worked for a bit for me, but began to repeatedly crash later on, and I believe that is what others have been experiencing as well.

    Regardless, tried with chrome and safari - same issue.
    Anywho, I encourage everyone to give them a call. When I called, the operator was not terribly concerned, so it wouldn't hurt to get more support.
     
  42. GeorgiadisMD

    GeorgiadisMD 2+ Year Member

    180
    0
    Nov 25, 2011
    A different browser does not work. It will probably work for like a passage, and then it gives the same message. If you keep clicking okay after that dialogue box pops up, you will get it to work eventually, but good luck getting it to stay like that. You can also try to open and close the test multiple times. Thats worked for me at least.

    Honestly though, the best method would probably be to just do the PDF if you are really so pressed for time. If not, just wait until they fix the problem.
     
  43. Dianyla

    Dianyla in denial 7+ Year Member

    1,404
    9
    May 26, 2006
    Portland, OR
    MDApps:
    Exactly. The problem comes and goes. By being persistent I can sometimes get from one page to the next, hitting OK repeatedly to reload. Thank goodness I'm only doing the un-timed self-assessment.

    Exactly. The way it works is that there's some poor person (probably getting paid close to minimum wage) who is stuck working the **** holiday shift. Their job is to just answer the phone, get some basic info, and send it along to the person who actually has the skills to solve it.

    Picture yourself as that skilled IT guy/gal sitting on a boat in the middle of the lake with a beer, enjoying a rare day off. Every now and then you wonder if you might have just heard some sort of fuzzy vibration coming from your pager buried deep in your backpack... eh, nevermind... it seems to have stopped. Oh well, if it's that important they'll call again, right? Or maybe your pager is in the car - wouldn't want to drop it in the lake now would we! :laugh:

    If the telephone-answering-person gets enough phone calls, s/he'll eventually realize that, huh, for whatever reason, IT guy/gal isn't getting or isn't responding to the pages. At that point, s/he will try to call a different IT guy/gal, or escalate to their boss. Eventually someone will get motivated enough to do something to fix this.

    Be polite to the poor person stuck with the **** job on the holiday, but keep calling.
     
  44. SrootsWwings

    SrootsWwings Ready for the zombies? 2+ Year Member

    :thumbup::thumbup::thumbup::thumbup: Right on! Pester them for our attention we must.

    Also brilliant, but no dice for me.

    Ever more important than some of that end-of-the-stretch studying, however, is not letting this kind of thing break confidence or focus.

    [​IMG]
     
  45. brrenters

    brrenters 5+ Year Member

    37
    2
    Apr 21, 2012
    Got a call back from what seemed like one of the technicians who the operator relayed our message to. Had no ETA for us, but said they have a team working on the issue right now and they acknowledge that it is in fact an issue with their server.
     
  46. SrootsWwings

    SrootsWwings Ready for the zombies? 2+ Year Member

    Indeed - they also confirmed that it was currently their "top priority issue" - I then had a funny chat with the guy about how clearly, though understandably, neurotic and concerned we all (the callers) were/are.
     
  47. 295821

    295821 2+ Year Member

    87
    0
    Jul 27, 2012
    it's sure fun clicking ok time after time just for the solutions to load. joyyyyyy
     
  48. Dianyla

    Dianyla in denial 7+ Year Member

    1,404
    9
    May 26, 2006
    Portland, OR
    MDApps:
    Awesome! Thanks for calling, and glad to hear it's in progress!

    Plz to haz fixed soons kthxbai! :smuggrin:
     
  49. senzafine

    senzafine 7+ Year Member

    36
    18
    Jun 11, 2008
    Seriously, I even danced like an idiot before what would have been the final practice.

    Now, I'm not sure what to do with this practice exam since I'm on Thursday. I feel bad that I'm still studying this close to the exam, but I only found my fire about 2-3 days ago. Hopefully, this little incident doesn't dampen our spirits. Stay strong, everyone! :thumbup:

    And tell me when its up again....:xf:
     

Share This Page