I guess I am just heartless but these are all so easy for me and no drama. I am just not emotionally involved at all.
Like 0%.
And I take none of it personally.
I review all the charts a day or two ahead of time, times like 3 mins cuz my MA prints all PDMPs. Any red flags, my MA just calls and tells them ahead of time all care is non opioid.
70% of the time they cancel right then. About 20% of the time they no show. Only 10% or so of these types show up. Then I just proceed with a normal office visit history and physicial, and talk them through a non-opioid plan. And then if they mention opioids I stop everything, explain in two sentences that opioids are not considered safe or effective in chronic pain, without going into any details about their risk factors or specific situation as that is just inflammatory and useless. I tell them not to take it personally, as that is my policy and I do not have any patients at all on the regimen they are on. I tell them I dont think they are a bad person and its no judgment on my part, that I dont make the guidelines, and they are in a tough spot, etc. Rarely will they persist. If they do, I reiterate the same two sentences basically verbatim in a nice and slightly different way. I will continue this cycle as many times as they want to do that. They always get sick of it after once or twice. The opioid conversation never takes more than 5 minutes. Like ever. I do it in a respectful way and there is never issues with escalating situations, calling security etc.
Actually a lot of the time they come around and are interested in aspects of the non-opioid care plan.
I just dont get it. Its not that complicated.
Just say no.
And dont be a jerk.