Feedback about understanding what is unsaid

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StanC

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Hello,

I’m a MS-4 who is hoping to match psych. During one of my AIs, I received feedback from my senior resident saying I struggled at picking up subtleties and what patients did not say.

At first I felt pretty badly about this, but I have come around to seeing this as a learning opportunity, and I understand this is a lifelong learning process. I am wondering if anyone has any suggestions regarding how to improve at picking up these nuances and subtext from patients.

Thank you.
 
I am glad you are seeing this as a learning opportunity. That is part of the purpose of feedback - to help you grow and develop. If you were already fantastic at everything you wouldn't need to do a residency at all. My programs seems to be accepting more autistic residents these days so I often have to instruct my residents about this. The best way to learn about this is through directly observed supervision and feedback and case discussion. I hope your senior actually gave you specific examples in the moment of the things you were missing rather than making a sweeping statement. In addition, during your psychotherapy training you will learn to listen to patients. Listening to patients is really the key of what we do and that means getting the subtext, noting the large amounts of non-verbal communication and whether they align with what the patient is telling you, a focus on form rather than content, and also picking up what the patient is telling you.

I will give you some examples to think about here:

1. A young man with a history of psychotic illness is hospitalized following a suicide attempt. you see him and offer him different medications to treat his depression and psychosis, as well as other treatment options, all of which he rebuffs. he is agreeable to hospitalization even though he adamantly refuses medications and appears to have capacity to refuse. he notes nothing has ever worked for him. he says he enjoys hearing voices. you continue to explore potential treatment options and instill hope, to no avail.

You are missing that this patient is telling you he is unhelpable, he enjoys being sick, he wants to be taken cared for, and is frightened of recovering and being confronted with the responsibilities of life and the possibility of failure. continuing to offer treatments and hope is to miss the point.

2. A middle aged homeless woman with a history of depression, fibromyalgia, and cocaine addiction presents to the ER following a reported overdose as a suicide attempt. She appears calm, cheerful and comfortable in the emergency department with no objective symptoms of depression but ongoing suicidal ideation and intent. she complains of a wide range of physical symptoms that she attributes to her "fibro." You consider that she might be malingering or feigning suicidality for shelter given incongruence of her presentation.

You are missing that this patient's calm and somatization indicates a deeply disturbed personality structure, and a high risk of suicidality, despite the lack of classic depressive symptoms. Further assessment would likely reveal a history of trauma, insecure attachment, and alexithymia.

3. You evaluate a woman who presents to establish psychiatric care. She begins by reporting that she was sexually abused as a child and goes into graphic detail about the nature of this abuse and feel unable to cut her off given the content of what she is describing and the level of intensity. by the end of the evaluation you know very little about her other than that she is a survivor of childhood sexual abuse and wonder about PTSD +/- borderline personality disorder.

You are missing that this patient has not told you anything about her current circumstances. She is using her past to avoid talking about the present which is much more painful if more mundane. Her ability to talk in great deal coherently about this makes PTSD related to childhood sexual abuse highly unlikely. She wants to shock you, provoke you, and silence you. she needs to cling on to seeing herself as a survivor , and thinks you will only be interest in her if she titillates you in this way.

These are more nuanced examples I would expect most students not to get. It's also possible you are having trouble grasping with the basics and not acknowledging more obvious things patients are saying or providing empathic validation, paraphrasing, summarizing, clarification, confrontation, identifying and naming emotions etc. Some students (and residents) focus so much on gathering the history and asking about SI/HI/AVH that they miss the patient in front of them and their story.
 
I am glad you are seeing this as a learning opportunity. That is part of the purpose of feedback - to help you grow and develop. If you were already fantastic at everything you wouldn't need to do a residency at all. My programs seems to be accepting more autistic residents these days so I often have to instruct my residents about this. The best way to learn about this is through directly observed supervision and feedback and case discussion. I hope your senior actually gave you specific examples in the moment of the things you were missing rather than making a sweeping statement. In addition, during your psychotherapy training you will learn to listen to patients. Listening to patients is really the key of what we do and that means getting the subtext, noting the large amounts of non-verbal communication and whether they align with what the patient is telling you, a focus on form rather than content, and also picking up what the patient is telling you.

I will give you some examples to think about here:

1. A young man with a history of psychotic illness is hospitalized following a suicide attempt. you see him and offer him different medications to treat his depression and psychosis, as well as other treatment options, all of which he rebuffs. he is agreeable to hospitalization even though he adamantly refuses medications and appears to have capacity to refuse. he notes nothing has ever worked for him. he says he enjoys hearing voices. you continue to explore potential treatment options and instill hope, to no avail.

You are missing that this patient is telling you he is unhelpable, he enjoys being sick, he wants to be taken cared for, and is frightened of recovering and being confronted with the responsibilities of life and the possibility of failure. continuing to offer treatments and hope is to miss the point.

2. A middle aged homeless woman with a history of depression, fibromyalgia, and cocaine addiction presents to the ER following a reported overdose as a suicide attempt. She appears calm, cheerful and comfortable in the emergency department with no objective symptoms of depression but ongoing suicidal ideation and intent. she complains of a wide range of physical symptoms that she attributes to her "fibro." You consider that she might be malingering or feigning suicidality for shelter given incongruence of her presentation.

You are missing that this patient's calm and somatization indicates a deeply disturbed personality structure, and a high risk of suicidality, despite the lack of classic depressive symptoms. Further assessment would likely reveal a history of trauma, insecure attachment, and alexithymia.

3. You evaluate a woman who presents to establish psychiatric care. She begins by reporting that she was sexually abused as a child and goes into graphic detail about the nature of this abuse and feel unable to cut her off given the content of what she is describing and the level of intensity. by the end of the evaluation you know very little about her other than that she is a survivor of childhood sexual abuse and wonder about PTSD +/- borderline personality disorder.

You are missing that this patient has not told you anything about her current circumstances. She is using her past to avoid talking about the present which is much more painful if more mundane. Her ability to talk in great deal coherently about this makes PTSD related to childhood sexual abuse highly unlikely. She wants to shock you, provoke you, and silence you. she needs to cling on to seeing herself as a survivor , and thinks you will only be interest in her if she titillates you in this way.

These are more nuanced examples I would expect most students not to get. It's also possible you are having trouble grasping with the basics and not acknowledging more obvious things patients are saying or providing empathic validation, paraphrasing, summarizing, clarification, confrontation, identifying and naming emotions etc. Some students (and residents) focus so much on gathering the history and asking about SI/HI/AVH that they miss the patient in front of them and their story.
It's good to recognize these things and not take whatever these patients say at face value. These are great examples! Let's not make it seem scary or impossible to help patients. A lot of understanding people comes from experience and time spent with a patient and doesn't mean a resident is "autistic." It's highly unlikely that a psychiatrist or other therapist is going to say or do something spectacular to generate a massive change for these patients most of the time on an initial visit.

Whether the psychiatrist misses some nonverbal information or not is mitigated by starting with a basic compassionate, non-judgemental, approach with active listening over time, while not necessarily trusting that the patient has good insight and judgement. If a good rapport is built the patient may begin contemplation of change. Nothing can be accomplished until a patient feels relatively safe.

There are many patients you won't understand sufficiently until you've worked on developing a therapeutic relationship over time. A good psychiatrist reflects on what worked, what didn't, and what seemed to help different patients before, during, and after encounters and works on improving interactions all the time for each patient.There are tons of videos and books on therapy that can help us, even if we are only doing "medication management."
 
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I am glad you are seeing this as a learning opportunity. That is part of the purpose of feedback - to help you grow and develop. If you were already fantastic at everything you wouldn't need to do a residency at all. My programs seems to be accepting more autistic residents these days so I often have to instruct my residents about this. The best way to learn about this is through directly observed supervision and feedback and case discussion. I hope your senior actually gave you specific examples in the moment of the things you were missing rather than making a sweeping statement. In addition, during your psychotherapy training you will learn to listen to patients. Listening to patients is really the key of what we do and that means getting the subtext, noting the large amounts of non-verbal communication and whether they align with what the patient is telling you, a focus on form rather than content, and also picking up what the patient is telling you.

I will give you some examples to think about here:

1. A young man with a history of psychotic illness is hospitalized following a suicide attempt. you see him and offer him different medications to treat his depression and psychosis, as well as other treatment options, all of which he rebuffs. he is agreeable to hospitalization even though he adamantly refuses medications and appears to have capacity to refuse. he notes nothing has ever worked for him. he says he enjoys hearing voices. you continue to explore potential treatment options and instill hope, to no avail.

You are missing that this patient is telling you he is unhelpable, he enjoys being sick, he wants to be taken cared for, and is frightened of recovering and being confronted with the responsibilities of life and the possibility of failure. continuing to offer treatments and hope is to miss the point.

2. A middle aged homeless woman with a history of depression, fibromyalgia, and cocaine addiction presents to the ER following a reported overdose as a suicide attempt. She appears calm, cheerful and comfortable in the emergency department with no objective symptoms of depression but ongoing suicidal ideation and intent. she complains of a wide range of physical symptoms that she attributes to her "fibro." You consider that she might be malingering or feigning suicidality for shelter given incongruence of her presentation.

You are missing that this patient's calm and somatization indicates a deeply disturbed personality structure, and a high risk of suicidality, despite the lack of classic depressive symptoms. Further assessment would likely reveal a history of trauma, insecure attachment, and alexithymia.

3. You evaluate a woman who presents to establish psychiatric care. She begins by reporting that she was sexually abused as a child and goes into graphic detail about the nature of this abuse and feel unable to cut her off given the content of what she is describing and the level of intensity. by the end of the evaluation you know very little about her other than that she is a survivor of childhood sexual abuse and wonder about PTSD +/- borderline personality disorder.

You are missing that this patient has not told you anything about her current circumstances. She is using her past to avoid talking about the present which is much more painful if more mundane. Her ability to talk in great deal coherently about this makes PTSD related to childhood sexual abuse highly unlikely. She wants to shock you, provoke you, and silence you. she needs to cling on to seeing herself as a survivor , and thinks you will only be interest in her if she titillates you in this way.

These are more nuanced examples I would expect most students not to get. It's also possible you are having trouble grasping with the basics and not acknowledging more obvious things patients are saying or providing empathic validation, paraphrasing, summarizing, clarification, confrontation, identifying and naming emotions etc. Some students (and residents) focus so much on gathering the history and asking about SI/HI/AVH that they miss the patient in front of them and their story.
Great post, doc.


Good luck OP! I think you’re starting strong out of the gate if you’re using each instance of coming up short as a chance to learn.
 
I appreciate all of these helpful responses. Do you have any recommendations on therapy books/videos that would be good for me to look at?
 
I appreciate all of these helpful responses. Do you have any recommendations on therapy books/videos that would be good for me to look at?
The Art of Psychotherapy by Anthony Storr is an excellent text for a beginning resident. I read it as a medical student many moons ago, so have an attachment to it, and appreciate it might not read so well for American audiences.

You might also like (chosen for ease of reading and conveying something of value)
The Gift of Therapy by Irvin Yalom
The Examined Life by Stephen Grosz
Listening to Patients by Richard Druss
The Fifty Minute Hour by Robert Lindner

There are many excellent texts for residents, but for interested med students and junior residents I would start with one or more of the above. And of course, psychotherapy cannot be learned from books, but from listening to and being with patients, directly observed supervision, and (for psychodynamic/analytic therapy) your own personal psychotherapy.
 
Something else I'd offer is to sit on interviews with someone more experienced. It's interesting to contrast what you might say next during the interview with what your attending/senior actually chooses to say. Or what they pick up on that you might otherwise have missed. It's also helpful to observe the patient's response without the pressure of being the interviewer.

One caveat is that you should choose someone who can actually interview patients*, otherwise it's painful as hell.

The second caveat being that everyone has their own style. There are some parameters and do-not-misses when it comes to interviewing, but the rest of it is choose-your-own-adventure. That is...don't feel pressured to copy what you see, but borrow aspects and make it your own.

*I have a theory that administrative power is inversely proportional to interviewing ability.

**I'm into Psychiatric Interviewing by Shea lately. It's a good basic interviewing book. Not necessarily about subtexts per se, but offers advice on interviewing skills that allow nuances and subtexts to be appreciated in the first place.
 
1. A young man with a history of psychotic illness is hospitalized following a suicide attempt. you see him and offer him different medications to treat his depression and psychosis, as well as other treatment options, all of which he rebuffs. he is agreeable to hospitalization even though he adamantly refuses medications and appears to have capacity to refuse. he notes nothing has ever worked for him. he says he enjoys hearing voices. you continue to explore potential treatment options and instill hope, to no avail.

You are missing that this patient is telling you he is unhelpable, he enjoys being sick, he wants to be taken cared for, and is frightened of recovering and being confronted with the responsibilities of life and the possibility of failure. continuing to offer treatments and hope is to miss the point.

Another angle on this one could be that he has negative symptoms, as part of his psychotic illness, that make it difficult for him to connect with (or feel that he can connect with) other people in a meaningful way. He feels a sense of isolation because of this, and for him the voices help alleviate that in someway, so on some level he does enjoy hearing them. To him the voices are his 'friends', and to medicate him would be the equivalent of taking his friends away - they might just be hallucinations, but to him they're a refuge from loneliness that he's reluctant to give up.

How'd I do for a layperson? :prof:
 
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