What kind of paperwork did you submit?
I got my Step 3 reimbursed last year, was pretty happy with it. I went through the state education office and they emailed me these requirements:
Soldier provides the following documents to the State Education Office.
A copy of the score report. Proof of payment for registration and exam fee.
Students who are requesting reimbursement of preparatory courses and study
materials must also supply proof of payment for these as well.
Proof of payment must show:
1. What was purchased,
2. The cost of the purchase, and
3. Transaction id, or comparable, showing the payment was processed.
Completed reimbursement request form. Completed SF1199A if the Soldier does
not currently have a Vendor ID Number. The SF1199A must be currently dated
and signed by the Soldier. The Soldier's SSN will be entered in Block C.
All bank account information requested on the form must be completed;
however, the bank does not need to sign the form.
Current ASR/AMEDD students must also provide a copy of their orders
assigning them as students. Current PA students must provide a copy of
their 70B orders. In addition to the orders, recent graduates must also
provide a copy of the graduation certificate and diploma showing the date of
graduation.