HELP - Prometric won't let me reschedule

[Ascultator]

I'm trying to reschedule my test which is scheduled for 4 days from now to sometime in January (which is still in my eligibility period). On the website, when my confirmation info pops up in the blue box, there are 2 messages above it that say:

"This appointment cannot be rescheduled" and "This appointment cannot be cancelled."

I know you pay a fee if you cancel past 5 working days before the test date, but I thought you could still reschedule at least? Or can this only be done on the phone at this point?

Appreciate any help!

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[daru1]

you have to call the 800 number to reschedule during that 5 day window... they get your credit card info over the phone

 

[Ascultator]

Thanks! I'm calling them as soon as they open up tomorrow.

 

[CanIMakeIt]

you have to call the 800 number to reschedule during that 5 day window... they get your credit card info over the phone

That is correct. If you are within 5-day window, you have to call in and reschedule. Also if you cancel on the day of the test, you have to wait 2 full business days to reschedule. Just FYI.

Good Luck