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Hello all, I am a tech in NY writing this post because I do not know what to do regarding the situation that I am in.
I work at a CVS in New York. Recently we got a pharmacist in charge who is apparently friends with the supervisors above him. He comes in and just tears our pharmacy apart. HORRIBLE attitude, plays devils advocate with you in every single way. But, that's to be expected. New Boss, thats not what I am concerned about. I am concerned about the illegal stuff that he does.
1. He overturns all day 14's every single day. That is to say, instead of deleting them, he just changes the date on them to today's date and rebills them through insurance. He does this to increase script count. What's worse, is he makes the interns in the store do this and verify them out using his credentials. So, basically, the interns are verifying out day 14's and rebagging them all.
2. ANY Day 15's that we don't find in the bin, he tells us to reprint a label and just ring it through the register if its a medicaid script or something with a low copay. Again, this is MEDICAID FRAUD.
3. Adherence phone calls. He makes the interns in the store TELL the patients to just come in and pick up their scripts. They don't ASK the patient if they want their medication refilled. They TELL them to come in and piick it up. So therefore, every single week we have about 300 scripts going through because each and every script on the adherence sheet PCQ is just put through.
4. Not giving workers their breaks. If you ask this guy for a break, he just looks at you like you're an idiot. He does this because theres always 9-10 pages in the queue at a time, which I will explain why in the next paragraph. But still, you just can't take a break with this guy here. He doesn't schedule enough people to work because he has to "watch his hours" so we don't get to take our breaks. Ever.
5. Putting in ALL OF THE QR's without calling the MD! This is probably the worst one. He comes in everyday and does NOT call the doctors on the refill requests. He just authroizes them himself with whatever the hell he wants to put on there for number of refills. And I mean ALL OF THEM. Sometimes theres about 4 pages worth of QR's for the pharmacy to call the doctor for, but he just puts them ALL through.
6. Phone calls. This guy ties up a tech or intern the majority of the day in the corner just making phone calls to patients asking them to come pick up their script. So, if theres 3 people there, the guy at pickup is doing pickup, the normal production person is making phone calls and the drop off guy is doing drop off. He just sits there on a chair verifying and reading emails. So basically, no production gets done.
7. Making us STAY WAYYYY Past the time that we are scheduled. He doesn't do this with me because I have a set schedule every week, but this is ridiculous. Some of the guys and girls here are scheduled to leave at like 5 and end up staying until 10:30. Some people scheduled to leave at 9:30 end up staying until 12 each and every single day. Why? Because if your shift has ended and you tell him you're leaving, he gets pissed off and tells you to come back in and do something.
We can't even complain about this guy to the DM's because they are all buddies. They like what he does because he gets the numbers up across the board. That's all he cares about, numbers. But it creates a living hell for us who work under him. And if you dare question his motives, he starts yelling at you and even threatens to cut your hours or terminate you from the company. It's complete utter tyranny.
I work at a CVS in New York. Recently we got a pharmacist in charge who is apparently friends with the supervisors above him. He comes in and just tears our pharmacy apart. HORRIBLE attitude, plays devils advocate with you in every single way. But, that's to be expected. New Boss, thats not what I am concerned about. I am concerned about the illegal stuff that he does.
1. He overturns all day 14's every single day. That is to say, instead of deleting them, he just changes the date on them to today's date and rebills them through insurance. He does this to increase script count. What's worse, is he makes the interns in the store do this and verify them out using his credentials. So, basically, the interns are verifying out day 14's and rebagging them all.
2. ANY Day 15's that we don't find in the bin, he tells us to reprint a label and just ring it through the register if its a medicaid script or something with a low copay. Again, this is MEDICAID FRAUD.
3. Adherence phone calls. He makes the interns in the store TELL the patients to just come in and pick up their scripts. They don't ASK the patient if they want their medication refilled. They TELL them to come in and piick it up. So therefore, every single week we have about 300 scripts going through because each and every script on the adherence sheet PCQ is just put through.
4. Not giving workers their breaks. If you ask this guy for a break, he just looks at you like you're an idiot. He does this because theres always 9-10 pages in the queue at a time, which I will explain why in the next paragraph. But still, you just can't take a break with this guy here. He doesn't schedule enough people to work because he has to "watch his hours" so we don't get to take our breaks. Ever.
5. Putting in ALL OF THE QR's without calling the MD! This is probably the worst one. He comes in everyday and does NOT call the doctors on the refill requests. He just authroizes them himself with whatever the hell he wants to put on there for number of refills. And I mean ALL OF THEM. Sometimes theres about 4 pages worth of QR's for the pharmacy to call the doctor for, but he just puts them ALL through.
6. Phone calls. This guy ties up a tech or intern the majority of the day in the corner just making phone calls to patients asking them to come pick up their script. So, if theres 3 people there, the guy at pickup is doing pickup, the normal production person is making phone calls and the drop off guy is doing drop off. He just sits there on a chair verifying and reading emails. So basically, no production gets done.
7. Making us STAY WAYYYY Past the time that we are scheduled. He doesn't do this with me because I have a set schedule every week, but this is ridiculous. Some of the guys and girls here are scheduled to leave at like 5 and end up staying until 10:30. Some people scheduled to leave at 9:30 end up staying until 12 each and every single day. Why? Because if your shift has ended and you tell him you're leaving, he gets pissed off and tells you to come back in and do something.
We can't even complain about this guy to the DM's because they are all buddies. They like what he does because he gets the numbers up across the board. That's all he cares about, numbers. But it creates a living hell for us who work under him. And if you dare question his motives, he starts yelling at you and even threatens to cut your hours or terminate you from the company. It's complete utter tyranny.
