Hey guys! Encountered a bunch of the same issues today working at an independent, and went crazy calling on them all lol. At chains, I’m sure u dont have time. I interned and hated it, so wondering how u guys approach things!
1- first of all why is there levalbuterol nebulization vials that come in packs of 24 and 25 lol. Standard albuterol is 25 x 3 ml=75, this was odd to me lol. That was besides the point. Got rx for xopenex hfa inhaler for a 7 yr old, 2 puffs q4-6. So thats the max dose and also got nebulizer 1 vial (0.63 mg) q4-6. Insurance rejected for too high of a dose for the nebulizer (aside from duplicate therapy, which should be fine since pt shouldnt use both at the same exacr time lol), it said max dose is 9ml per day. Checked lexi, 5-<12 yo is 0.63mg q8h (although for <4 yrs it can be 1.25mg q4-6 or something like that.. basically higher dose and freq than a 7 yr old). In these scenarios, do u call md and push them to switch to q8, or if they insist on q4-6 do u keep that and put in an override for the high dose to make it go thru, or do u change days supply? I.e. lasts 5 days per sig but rejects for high dose so bill for 10 and it goes thru? Ppl do that but idk..
2- got pravastatin, pt been on lovastatin. I would assume its replacing it but this rx is from a diff dr. If dr doesnt answer and pt says theyre supposed to be on prava or they just BS me to get the med lol... the only override that works for therap duplic is M0 consulted dr, 1b filled as is. Do u guys still use that even if u didnt talk to dr, then annotate “as per pt”? The option for patient consulted doesnt work lol. Only reason id try to call is cuz ive had pt on lisinopril from a dr then they suddenly sent losartan from the same md, called and it was an error
3- got rx with weird sig. 1t po qd x 14 days, 1 tablet per 10 days. Qty 14. Lol. Probably meant to be qd, if md doesnt answer and pt is being annoying.. or says dr said qd, do u jus change it or wait to speak to office?
4- got a script for endocet no daw. Pt called saying they need brand. Took hrs to get in touch w md with pt calling every few mins. Dr said no daw finally said ok daw but tell pt i wont give her an rx anymore. I filled and annotated that and DAW. Later got rx with daw and notes said that pt has been complaining of gi upset from generic despite having been on generic for the past few months. I felt upset at myself bc pmp was good but the dr’s right, the pt has been on generic all these months so why is she complaining endocet works better if pmp doesnt even show she was on it. On the other hand, md gave ok for daw. Sure this was a red flag but the dr said to give brand. Lets say i caught this myself, the pattern of being on generic all this time so why is she asking for endocet... how would u even question the patient without them getting confrontational? We get controls with daw on it sometimes, it’s not like we call on those and question why the dr is giving brand, so if the dr says brand it should be okay. Is this really something to lose sleep over? I cant be an investigator over every little detail
5-i kno an rph who refused to fill a control for a dr who kept prescribing for herself. Walgreens transferred him to a crappy store because the md complained to corporate. I thought they should at least have your back with these things esp if they taught us not to say “out of stock” as an excuse. Whats ur take on drs writing for themselves, or generally how do u refuse a pt if too soon or u dnt feel comfortable for whatever reason? If i see pt is getting from diff drs on pmp i contact current dr and was told by fellow rphs that if md says to give then annotate the convo abt md being aware of multiple drs and then dispense. Under what condition do u absolutely refuse besides contraindicated or too soon (Assuming its not a forged blank and its an e rx)? do ya say no cuz of red flags?
Thanks!!!
1- first of all why is there levalbuterol nebulization vials that come in packs of 24 and 25 lol. Standard albuterol is 25 x 3 ml=75, this was odd to me lol. That was besides the point. Got rx for xopenex hfa inhaler for a 7 yr old, 2 puffs q4-6. So thats the max dose and also got nebulizer 1 vial (0.63 mg) q4-6. Insurance rejected for too high of a dose for the nebulizer (aside from duplicate therapy, which should be fine since pt shouldnt use both at the same exacr time lol), it said max dose is 9ml per day. Checked lexi, 5-<12 yo is 0.63mg q8h (although for <4 yrs it can be 1.25mg q4-6 or something like that.. basically higher dose and freq than a 7 yr old). In these scenarios, do u call md and push them to switch to q8, or if they insist on q4-6 do u keep that and put in an override for the high dose to make it go thru, or do u change days supply? I.e. lasts 5 days per sig but rejects for high dose so bill for 10 and it goes thru? Ppl do that but idk..
2- got pravastatin, pt been on lovastatin. I would assume its replacing it but this rx is from a diff dr. If dr doesnt answer and pt says theyre supposed to be on prava or they just BS me to get the med lol... the only override that works for therap duplic is M0 consulted dr, 1b filled as is. Do u guys still use that even if u didnt talk to dr, then annotate “as per pt”? The option for patient consulted doesnt work lol. Only reason id try to call is cuz ive had pt on lisinopril from a dr then they suddenly sent losartan from the same md, called and it was an error
3- got rx with weird sig. 1t po qd x 14 days, 1 tablet per 10 days. Qty 14. Lol. Probably meant to be qd, if md doesnt answer and pt is being annoying.. or says dr said qd, do u jus change it or wait to speak to office?
4- got a script for endocet no daw. Pt called saying they need brand. Took hrs to get in touch w md with pt calling every few mins. Dr said no daw finally said ok daw but tell pt i wont give her an rx anymore. I filled and annotated that and DAW. Later got rx with daw and notes said that pt has been complaining of gi upset from generic despite having been on generic for the past few months. I felt upset at myself bc pmp was good but the dr’s right, the pt has been on generic all these months so why is she complaining endocet works better if pmp doesnt even show she was on it. On the other hand, md gave ok for daw. Sure this was a red flag but the dr said to give brand. Lets say i caught this myself, the pattern of being on generic all this time so why is she asking for endocet... how would u even question the patient without them getting confrontational? We get controls with daw on it sometimes, it’s not like we call on those and question why the dr is giving brand, so if the dr says brand it should be okay. Is this really something to lose sleep over? I cant be an investigator over every little detail
5-i kno an rph who refused to fill a control for a dr who kept prescribing for herself. Walgreens transferred him to a crappy store because the md complained to corporate. I thought they should at least have your back with these things esp if they taught us not to say “out of stock” as an excuse. Whats ur take on drs writing for themselves, or generally how do u refuse a pt if too soon or u dnt feel comfortable for whatever reason? If i see pt is getting from diff drs on pmp i contact current dr and was told by fellow rphs that if md says to give then annotate the convo abt md being aware of multiple drs and then dispense. Under what condition do u absolutely refuse besides contraindicated or too soon (Assuming its not a forged blank and its an e rx)? do ya say no cuz of red flags?
Thanks!!!
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