Was just curious about the hotline. Never was sure where to put that one.
For the purposes of filling out the AMCAS application form, one needs to decide how to categorize one's experiences. The categories are already provided, so you just have to decide which one is most suitable. Of course, some experiences might qualify for more than one category, leaving you to choose which helps to make your application look the most balanced.
A crisis hotline worker, might choose 1) "Community Service/Volunteer-Medical/Clinical" if they volunteer to give advice, 2) "Research/Lab" if they do it to collect data for a project, 3) "Community Service/Volunteer-
not Medical/Clinical if they were connecting callers to mental health professionals (and not giving advice)," or 4) "Paid Employment-Not Military if they receive a salary."
For AMCAS purposes, you would not call an experience "Volunteer/Community Service" (though, of course, you had the option of participating or not participating) if you are getting research credit, compensation in some form ($, room and board for an RA, tuition forgiveness), or for a shadowing experience.
Also if I take research for class credit will that count
A person needing to list a research project on the AMCAS form: 1) as a volunteer could mark it as a volunteer activity, 2) as a job could mark "Paid Employment-not Military," or 3) if done through a class, let the transcript provide the information. But all would more appropriately choose 4) "Research/Lab," and would describe the project in the narrative portion. Yes, OP, it will count.