does anyone know how to change store hours? we get random ppl from afar coming in after hours for narcotics, n so im thinking of changing store hours to closed so random ppl stop coming.. locals already know we never close.. but ppl coming out of town are annoying.
It sounds like the "candy man" tweet already went out and every narc addict got it. Do no mess with store hours. That sounds like a bad. You could change what you during those hours and how you run the store, though. There are several things you can implement here:
1. You have to do it all with the CVS stamp of approval. Whatever you say to them must be what CVS policy wants you to say to them. If you go online to the pharmacist training modules, you will find a conversation between a pharmacist and someone with a bogus script. That scenario includes a nicely written statement on how to say to a patient that
"by law you are not required to fill the prescription order but that you are required to verify the patient - prescriber relationship. CVS policy requires me as a pharmacist to do x, y, z." I am paraphrasing there. Print it and do not even bother telling them the statement. Just hand it to them.
2. Tell your technicians to get you or the pharmacist on duty before accepting a C-II script and saying: "It will be ready in 15 minutes". Tell them to get you every time a C-II script comes. Unless they are on crutches and coming from the ER, tell them it's an hour and PMP the hell out of that script ONLY after you've xeroxed their government issued ID AND the prescription side by side. This will deter the majority of people with questionable scripts.
3. Eliminate the 12:00 am line of people begging for their narcs 2 days early. You have to make it very inconvenient for them. Nothing before 10am. That way you eliminate the 8am line, as well. The only narcs you should be filling are those prescriptions coming straight from the local and closest Emergency Rooms that night. Of course, check the date.
4. Bottom line is that unless you can verify the patient-provider relationship, filling the script would be in violation of the law. In order to do that, you'd have to call the provider and verify it. Use your judgment. Be firm and assertive but professional at all times. There is no need to be a jerk.
5. You could also post a sign at each register and the consultation window stating:
For every prescription for a controlled substance:
1. We verify patient-provider relationship.
2. We photocopy your government issued ID and your prescription.
3. We report to the Prescription Drug Monitoring Program
4. We report to law enforcement any prescriptions confirmed to be forged, altered, or illegally possessed.*
*Check your state law. My state allows that. Check your state law. There are states that allow pharmacists to seize a prescription that may be forged until the pharmacist can verify its validity and if forged, then the pharmacist must report to law enforcement
Hope that helps.
Best,
Apotheker2015
