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- Apr 30, 2006
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Specific question for y'all folks who've been there and done that about how to maintain a positive relationship after a negative incident.
About me: 3 years in an MD only private practice of 40.
We have one anesthesiologist float on a daily basis - run the board, put in all blocks feasible, answer codes, etc...
I was the float guy last week and a high volume orthopedist (6-7 total joints twice a week plus lotsa scopes in an ortho ambulatory center) calls me up at 10 am Friday telling me that he has an infected hip that he wants to wash out. She ate breakfast at 7:30 and the OR schedule can accomadate any time. He says he has room at 2:30 pm. I was putting in a block and had him on speaker phone so I said sure (7 h NPO).
At 2:00 pm the preop nurse informs me that said patient has arrived but has eaten something equivalent to the golden corral mega breakfast (sausage, ham, yogurt, eggs, etc.) and to boot, she's a big diabetic lady. I talk to the guy who's gonna sit the case and we decide that we should wait the 8 hours.
I call the surgeon a minute later to tell him the delay, and he proceeds to chew my rear end up and down dropping every profanity (e.g. "I specifically asked you about this and you *(#(*! %(#)#$ it up, what the *#&% is wrong with you?") He then tries to barter a 3 pm deal and I tell him no unless he's willing to document it as an emergency, so he cancels the case and puts it on for MONDAY at 6 pm. The back story is that he wanted to watch his kid play in some [insert random peewee sport] tournament at 5 pm that day.
While I commend his priorities to family life, I don't necessarily agree with his demeanor. Additionally, I heard from my partner who did his cases on Monday that he was smearing me up and down.
To those of you who have weathered these storms time and time again, what is the best approach to the guy?
About me: 3 years in an MD only private practice of 40.
We have one anesthesiologist float on a daily basis - run the board, put in all blocks feasible, answer codes, etc...
I was the float guy last week and a high volume orthopedist (6-7 total joints twice a week plus lotsa scopes in an ortho ambulatory center) calls me up at 10 am Friday telling me that he has an infected hip that he wants to wash out. She ate breakfast at 7:30 and the OR schedule can accomadate any time. He says he has room at 2:30 pm. I was putting in a block and had him on speaker phone so I said sure (7 h NPO).
At 2:00 pm the preop nurse informs me that said patient has arrived but has eaten something equivalent to the golden corral mega breakfast (sausage, ham, yogurt, eggs, etc.) and to boot, she's a big diabetic lady. I talk to the guy who's gonna sit the case and we decide that we should wait the 8 hours.
I call the surgeon a minute later to tell him the delay, and he proceeds to chew my rear end up and down dropping every profanity (e.g. "I specifically asked you about this and you *(#(*! %(#)#$ it up, what the *#&% is wrong with you?") He then tries to barter a 3 pm deal and I tell him no unless he's willing to document it as an emergency, so he cancels the case and puts it on for MONDAY at 6 pm. The back story is that he wanted to watch his kid play in some [insert random peewee sport] tournament at 5 pm that day.
While I commend his priorities to family life, I don't necessarily agree with his demeanor. Additionally, I heard from my partner who did his cases on Monday that he was smearing me up and down.
To those of you who have weathered these storms time and time again, what is the best approach to the guy?