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Mom's kid got some eye trauma. He looked like he was in a fight but I wasn't even about to go there. Gave me an rx for pred forte and homotropine eye drops. Of course, I don't have the homotropine and its 5:04 pm so the doctor's line has gone to service already. When I begin to explain the situation, mom gets snappy with me and says "give me my rx back" in a rage. 
Before I hand it back to her, I say I realize you need this medication and can not wait till monday. Would you like me to find it for you? She simmers down a little and asks me to call the CVS next door. I call them and after waiting 5 minutes on hold I get some jackass from islamabad pakistan that speaks english well enough to work at 7-11 to tell me he doesn't have the time to look for me and to call back in an hour. Instead of telling the patient what happened I begin to call around to the other pharmacies in the area. After my 11th call, (yes 11th! I felt bad for baby mike tyson) I found it at an obscure independent across town.
I go back to the patient after 10 minutes of screwing around on the phone and get to see mom giving me a wonderful frown on her face. I begin to explain that the drug is available at xyz independent 15 minuntes away. She then questions me and says, there are 15 pharmacys in the area and you couldnt find it closer? I look at her and smile 😀 and say this is not a popular drug. I called (went thru the list) and finally found it here. It looks like you son needs this so this is where its at.....blah blah blah....
She says thank you and takes off in a huff.
An hour later, my store manager comes by and tells me of the compliment I received on the phone by the patient and she will forever return to my pharmacy. 👍 This sort of made my day!
Before I hand it back to her, I say I realize you need this medication and can not wait till monday. Would you like me to find it for you? She simmers down a little and asks me to call the CVS next door. I call them and after waiting 5 minutes on hold I get some jackass from islamabad pakistan that speaks english well enough to work at 7-11 to tell me he doesn't have the time to look for me and to call back in an hour. Instead of telling the patient what happened I begin to call around to the other pharmacies in the area. After my 11th call, (yes 11th! I felt bad for baby mike tyson) I found it at an obscure independent across town.
I go back to the patient after 10 minutes of screwing around on the phone and get to see mom giving me a wonderful frown on her face. I begin to explain that the drug is available at xyz independent 15 minuntes away. She then questions me and says, there are 15 pharmacys in the area and you couldnt find it closer? I look at her and smile 😀 and say this is not a popular drug. I called (went thru the list) and finally found it here. It looks like you son needs this so this is where its at.....blah blah blah....
She says thank you and takes off in a huff.
An hour later, my store manager comes by and tells me of the compliment I received on the phone by the patient and she will forever return to my pharmacy. 👍 This sort of made my day!
