I introduced myself thusly. "Hi Ms. Jones, I am tfom08, the medical student who will be taking care of you today. I will be taking your vitals and checking some bloodwork and then the doctor will be in to see you shortly." I checked BP's after all that, and got IV's on a couple of patients who were willing but most of them refused to give blood. The problem was when I took the collection tubes into the hallway to turn in with my patient assessment, the CS administration staff didn't know what to do with them. I actually got written up for testing irregularity (what's up with that?). I also did not pass the test, but I did ok in english competency section. I am planning on retaking the test, but will read First Aid so I know more about what to expect. I'm not exactly sure what the problem was last time, but I think I didn't do enough patient counseling.