I verbally abused (cussed/yelled) a CVS RPh yesterday. Should I apologize

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PriorAuth said:
I get the management involved when people start cursing and verbally abuse me or the pharmacy staff.
So by the time when these threats are made, managers are already involved.
The dilemma of calling 911 is the timing for me.
I cant call them just because they are yelling/screaming/cursing.
Also these types of people make threats on their way out so I feel that its too late to call the police.
Also, wouldnt it be a HIPPA violation if I provide personal info of the person making the threat even if I dont disclose the medication that caused the entire scene?
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I can guarantee that you would not make a HIPPA violation. GUARANTEE.
 
MountainPharmD said:
Yep..I'm the ******...you got me!



Oh..my bad...his girlfriend got mugged so he gets a free pass on everything! I guess he can go to the grocery store, load up a cart with $200.00 in groceries and just throw his hands up at the check out and say "My girl friend got mugged and I have no money, credit cards or ID"..and expect someone to start calling his bank to see if they could get a credit card number. Oh, but wait, if the check out clerk equivalent of you were working they would drop everything and start calling all the banks to get his credit card number. Because that's THERE JOB said no one ever except for an idiot like you. Heaven forbid the customer take responsibility for anything!

You know what my problem was in retail? I didn't know what my real job was! Thank you for clearing it up.



My job was to get more scripts...it all makes sense now. All that time wasted in pharmacy school...and all I needed to know was my goddamn job could be boiled down to one simple equation...Getting a script = higher script count and my job in a chain was to get more scripts.
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That's how it is today. In today's world, your job is to get scripts. Unless you want to accumulate billions and somehow buy walgreens and cvs and change the way pharmacy is done forever, sit down, shut the **** up, and do your job.

Your job from cvs is to go all out for the customer. That's what GOT HEART is all about. I disagree with the entire premise also, but I'm not going to on a forum like you and say "OMGGGG I WENT TO SCHOOL FOR SIX YEARS FOR THIS?" The company wants you to do this for customers. Calling a guys insurance to get his GF's info who just got mugged shows that you "got heart".

I've done this for 100's of patients throughout my cvs life. You know what ends up happening? You get a customer for life. They come back to my store, call me by my name, and act pleasant. Id rather have that happen then get yelled at by a customer like what happened with the op.

Some of you pharmacists are SO cocky, and SO delusional. It's hilarious.
 
PriorAuth said:
Also, wouldnt it be a HIPPA violation if I provide personal info of the person making the threat even if I dont disclose the medication that caused the entire scene?
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Yes calling the cops would be a HIPAA (not HIPPA, which I guess is a female hippo) violation. Good point, hadn't thought of that. A shame there is no exception for law enforcement. Oh well.
 
pharmd201389 said:
That's how it is today. In today's world, your job is to get scripts. Unless you want to accumulate billions and somehow buy walgreens and cvs and change the way pharmacy is done forever, sit down, shut the **** up, and do your job.
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It's confused pharmacists like you with a ***** myself to CVS to get more scripts attitude who are ensuring today's world is here to stay. If you think you are doing yourself or anyone else a favor by running around like a tech and/or a clerk I promise you, soon you will be replaced by one.

It's scary to me how easily you and your lot are brain washed. Six to nine months out of school and you've all but thrown your degree in the trash and become a mindless robo-dispenser. The only thought going through you little pea brain is fill more, fill faster, fill more fill faster...

You keep on making sure that picture on the screen matches the pill in the bottle and keep running around like a chicken with it's head cut off ringing people up and calling insurance companies. You keep right on doing that right up to the day they let you go and replace you with tech check tech and central fill.
 
MountainPharmD said:
It's confused pharmacists like you with a ***** myself to CVS to get more scripts attitude who are ensuring today's world is here to stay. If you think you are doing yourself or anyone else a favor by running around like a tech and/or a clerk I promise you, soon you will be replaced by one.

It's scary to me how easily you and your lot are brain washed. Six to nine months out of school and you've all but thrown your degree in the trash and become a mindless robo-dispenser. The only thought going through you little pea brain is fill more, fill faster, fill more fill faster...

You keep on making sure that picture on the screen matches the pill in the bottle and keep running around like a chicken with it's head cut off ringing people up and calling insurance companies. You keep right on doing that right up to the day they let you go and replace you with tech check tech and central fill.
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So...refusing to call insurance helps this how?
 
owlegrad said:
Yes calling the cops would be a HIPAA (not HIPPA, which I guess is a female hippo) violation. Good point, hadn't thought of that. A shame there is no exception for law enforcement. Oh well.
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It doesnt have to be, as long as you dont disclose their medications and health conditions
 
MountainPharmD said:
It's confused pharmacists like you with a ***** myself to CVS to get more scripts attitude who are ensuring today's world is here to stay. If you think you are doing yourself or anyone else a favor by running around like a tech and/or a clerk I promise you, soon you will be replaced by one.

It's scary to me how easily you and your lot are brain washed. Six to nine months out of school and you've all but thrown your degree in the trash and become a mindless robo-dispenser. The only thought going through you little pea brain is fill more, fill faster, fill more fill faster...

You keep on making sure that picture on the screen matches the pill in the bottle and keep running around like a chicken with it's head cut off ringing people up and calling insurance companies. You keep right on doing that right up to the day they let you go and replace you with tech check tech and central fill.
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Hey mr big shot- what's your solution to this problem? Refuse to do all these things? Tell my DM to suck it when he asks why we aren't hitting the scripts budget?

Not only are you dumb, but you're delusional as well. This is the society that we live in. If I do what you suggest, and act all high and mighty, I'll probably be out of a job sooner or later ANYWAY.

Some of you guys boggle my mind. You guys are THAT petty that you think me calling a persons insurance company is throwing my degree in the garbage? Actually, me refusing to call his insurance company, and doing this over and over again until I get replaced/fired, THAT would be throwing my degree in the garbage.

You act like you have all the answers. Again, if you owned the chains, you'd do it a different way. So would I. But you really expect me and a few others to lead a one person revolution, get fired, just to prove that our degrees mean more? Give me a break.
 
mursepharmd said:
It doesnt have to be, as long as you dont disclose their medications and health conditions
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Saying "I had a patient taking X" is not a violation, as there is no patient identifier. Saying "someone was in the store named Y" is also permissible because there is no healthcare information. It is simply a name, as could be found in a phone book.
 
pharmd201389 said:
You act like you have all the answers. Again, if you owned the chains, you'd do it a different way. So would I. But you really expect me and a few others to lead a one person revolution, get fired, just to prove that our degrees mean more? Give me a break.
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You can choose to be part of the solution or part of the problem. You've made it clear you're very comfortable being part of the problem. It's hard to justify a 120k a year salary for a pharmacist who actually practices pharmacy. The salary is impossible to justify when you are nothing more than the worlds most expensive proof reader and the bulk of your time is spent doing tasks a tech or clerk can do at a fraction of the cost you can. You keep on making sure the picture of the pill on the screen matches the pill in the bottle and calling insurance companies and ringing customers up at the register...right to unemployment.

I suppose you will get it someday. Unfortunately for pharmacists like you it will be after you've been fired and replaced by tech-check-tech, remote verification and counseling and central fill. You are a fool if you think the current retail model will last. Your days of making a 120k a year proof reading a techs work and running around the pharmacy doing tasks a tech or clerk can do are just about over.
 
Again, for the 10th time. What's your solution? Refuse to do things for patients?

Get myself fired?

Sit at home all day with 130k in loans?

Give me a ****ing break, dude.
 
MountainPharmD said:
You can choose to be part of the solution or part of the problem. You've made it clear you're very comfortable being part of the problem. It's hard to justify a 120k a year salary for a pharmacist who actually practices pharmacy. The salary is impossible to justify when you are nothing more than the worlds most expensive proof reader and the bulk of your time is spent doing tasks a tech or clerk can do at a fraction of the cost you can. You keep on making sure the picture of the pill on the screen matches the pill in the bottle and calling insurance companies and ringing customers up at the register...right to unemployment.

I suppose you will get it someday. Unfortunately for pharmacists like you it will be after you've been fired and replaced by tech-check-tech, remote verification and counseling and central fill. You are a fool if you think the current retail model will last. Your days of making a 120k a year proof reading a techs work and running around the pharmacy doing tasks a tech or clerk can do are just about over.
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Well I do remote verification and I also think it's the future of pharmacy. But you make it sound like a bad thing, while I think it's the most amazing job ever. I get to work from home. I have no customer or outside contact. We have weekly schedules fixed for six months so I work 4 x 10 hrs and no weekends. But the thing is, these jobs usually go to people like pharmd201389 who work hard and are productive for the company. Not people who are resistant to change, want to keep doing things the old way, or who are scaremongers trying to make other people think like this. Usually those are the people who find themselves in the unemployment queues.
 
He wouldn't have to ring customers up all the time, do insurance, or answer drive thru if that company wasn't so cheap and lousy and hired enough people. Then they wonder why we can't do it all and constantly answer the phone.
I don't think it's a HIPAA violation if you give out the name of the person who threatened you. When I filed a police report, the police asked me her name. They know your name too based on your nametag.
 
pharmd201389 said:
Again, for the 10th time. What's your solution? Refuse to do things for patients?

Get myself fired?

Sit at home all day with 130k in loans?

Give me a ****ing break, dude.
Click to expand...

For the 10th time idiot, my solution is to be a pharmacist and practice pharmacy. You spend the majority of your day doing tasks that do not require education beyond a high school diploma. Get your little pea brain working and think about how much longer that's going to last. You're the legislative stroke of a pen away from being out of a job.

You are the very epitome of what is killing the profession. The new 100k and more in student loan debt diploma mill pharmacy grad. Your "Hey man I've got 130k in student loans to pay! They tell me to mop the floor I'm mopping the floor. I got loans to pay!" attitude says it all.
 
MountainPharmD said:
For the 10th time idiot, my solution is to be a pharmacist and practice pharmacy. You spend the majority of your day doing tasks that do not require education beyond a high school diploma. Get your little pea brain working and think about how much longer that's going to last. You're the legislative stroke of a pen away from being out of a job.

You are the very epitome of what is killing the profession. The new 100k and more in student loan debt diploma mill pharmacy grad. Your "Hey man I've got 130k in student loans to pay! They tell me to mop the floor I'm mopping the floor. I got loans to pay!" attitude says it all.
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You're a joke. You judge other people, calling them fake pharmacists and your solution to the entire problem is to just refuse to do tasks that the company that employs us REQUIRES US TO DO.
 
You can still do the menial tasks for the awful company I worked for, and they can still fire you. Especially when they leave you in the pharmacy for hours by yourself, and they wonder why you don't have time to verify. I think it was shameful that I had to keep apologizing on behalf on the company to the patients for the wait time because that awful company was too cheap to hire other workers. Sometimes it took an hour just to be able to call patients back. Shame on them, they have a place reserved in h*ll for what they did to me.
 
pharmd201389 said:
You're a joke. You judge other people, calling them fake pharmacists and your solution to the entire problem is to just refuse to do tasks that the company that employs us REQUIRES US TO DO.
Click to expand...

My, my...you really are a simple minded little fool aren't you?


You keep on keeping on being the worlds most expensive proof reader and picture recognition specialist. The little bubble of blissful ignorance you live in will burst someday soon.
 
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