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I'm usually pretty even-keeled, but some *ahem* substandard interactions with junior residents and interns I've had recently are driving me to post this. I know it's still relatively early in the year. Here are some reminders to the new folks (interns, med students, medicine residents if you're lost and reading this somehow) that will make you sound less stupid, and keep my blood pressure down.
1. Phone etiquette. It makes me crazy when someone pages me and answers the phone "Hello?" like they're at home waiting for the pizza guy to show up. If you're in a hospital and you answer the phone in a public place, identify yourself by name and/or location. "Hello?" followed by silence is not ok. "Hello, 10C, it's bb from surgery" is much more appropriate. If you don't identify yourself, we are on shaky ground from the get-go.
2. Also, if you page someone and have to make another call, use another phone. Now you've made me call back and get a busy signal. And then wait two minutes and then return your call. And THEN you answer "Hello?" followed by silence. You are now ******ed until proven otherwise.
3. Transfer of information. If you want a consult, call it yourself. I go even crazier when the medicine floor unit secretary calls me with something and then I have to page three people (who have already signed out and gone home because it's 4:30pm and the order they put in at 11:30am for a consult sat for hours), and no one can tell me why they want a consult.
4. If you're another surgery resident, don't tell me that you 'don't feel comfortable' with something. Your comfort is not my concern. Not understanding why we are doing something, not having the technical skills- that's one thing. I get it if you can't put in deep dermal sutures to close a wound in layers in the trauma bay...just don't tell me you're 'not comfortable'. Criminy.
5. If someone is bleeding and you are called to go see that person, remove all dressings and evaluate what is going on. If there is a source of bleeding, fold up two 4x4s and place two gloved fingers directly on the wound. Then fix it, unless you 'aren't comfortable', and then without removing pressure, call someone who can. Don't just pile on a 'pressure dressing' and leave. Two fingers' worth of direct pressure can keep nearly anything, including the aorta, under control.
Ok, I feel better. Rampage over. Chime in with teaching points or flame me if I'm out of line, or just cranky.
bb
1. Phone etiquette. It makes me crazy when someone pages me and answers the phone "Hello?" like they're at home waiting for the pizza guy to show up. If you're in a hospital and you answer the phone in a public place, identify yourself by name and/or location. "Hello?" followed by silence is not ok. "Hello, 10C, it's bb from surgery" is much more appropriate. If you don't identify yourself, we are on shaky ground from the get-go.
2. Also, if you page someone and have to make another call, use another phone. Now you've made me call back and get a busy signal. And then wait two minutes and then return your call. And THEN you answer "Hello?" followed by silence. You are now ******ed until proven otherwise.
3. Transfer of information. If you want a consult, call it yourself. I go even crazier when the medicine floor unit secretary calls me with something and then I have to page three people (who have already signed out and gone home because it's 4:30pm and the order they put in at 11:30am for a consult sat for hours), and no one can tell me why they want a consult.
4. If you're another surgery resident, don't tell me that you 'don't feel comfortable' with something. Your comfort is not my concern. Not understanding why we are doing something, not having the technical skills- that's one thing. I get it if you can't put in deep dermal sutures to close a wound in layers in the trauma bay...just don't tell me you're 'not comfortable'. Criminy.
5. If someone is bleeding and you are called to go see that person, remove all dressings and evaluate what is going on. If there is a source of bleeding, fold up two 4x4s and place two gloved fingers directly on the wound. Then fix it, unless you 'aren't comfortable', and then without removing pressure, call someone who can. Don't just pile on a 'pressure dressing' and leave. Two fingers' worth of direct pressure can keep nearly anything, including the aorta, under control.
Ok, I feel better. Rampage over. Chime in with teaching points or flame me if I'm out of line, or just cranky.
bb
