Yeah, the biggest gripe the DM had with the guy I'm replacing was the lack of stats on the non-dispensing activities (adherence calls, caremark mtm notifications, etc) He also said there's been a drop in volume, etc. I can do 120 myself in 8 hours and this is in 10, so I'm thinking it's just mismanaged time or poorly managed staff or both. Won't know for sure until I see it, but it sounds like it should be easy to turn a lot of that around. How many adherence calls could be needed on 120/day. At Wags there's usually 10-15 on 180-200 and many of those are carry-overs due to "unable to reach".