New CVS System...

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revoltingtomato

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The CVS got a new system.....and I absolutely hate it. They douched up the Pick Up area with this whole complex set of confirming processes....Ughh....I hate it, other tech's and interns agree, pharmacists are unhappy and, most of all, customers are enraged at the &^%$ they'd have to go through just to pick up their meds.....Share your thoughts....if you dare.
 
I don't work at CVS but I know it's challenging when systems are upgraded...


This too shall pass.... 😉
 
The CVS got a new system.....and I absolutely hate it. They douched up the Pick Up area with this whole complex set of confirming processes....Ughh....I hate it, other tech's and interns agree, pharmacists are unhappy and, most of all, customers are enraged at the &^%$ they'd have to go through just to pick up their meds.....Share your thoughts....if you dare.

Been on it a month now, didn't like it at first, but got used to it.

Sent from my Nexus 7 using SDN Mobile
 
Yeab its just like when Facebook changes, nobody likes it at first then you get used to it
 
It sucked a bit at the beginning but I think everyone is used to it. I thought it was going to be terrible for us because we are a 4500 script/week store but it's fine now. I do like the QT and how faxes just pop up in there, that is really sweet because we had a problem with people not getting faxes before.
 
Some good some bad. I wish the registers had real keyboards though. Enrolling through the register and seeing the status is nice. Faxes are better too. Plus no more paper logs. I haven't had any customers complain though some seemed confused by the new signing system.
 
I am not totally sold on scanning scripts from the drive through, it seriously seems like about the same amount of work as just typing the script up to begin with. Maybe I just need to get used to it, but I don't see what the major upgrade is. Factor in the time spent updating backtags and I doubt there is much of a gain anyway.
 
We have a lot of older patients who can barely run their credit card through the machine. Now they have to sign and hit buttons on computer and don't understand at all. Why do we have to compile the counsel stickers for the pharmacist to punch in? Why can't they just hit a button on the register screen or punch in their credentials there when they are going over meds with patients? We spend so much time at the registers now everything else gets backed up.
 
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After we got it, I had given up on the human race..I don't see how difficult it is to press next and sign.
 
I just want QA back. I can see how compartmentalizing things would work great if you have people at every station trying to concentrate on their own thing. But I'm there by myself. Changing all of these queues for each individual step of the prescription filling process is a waste of time and makes me less efficient. They rarely consider night shift pharmacists when they do anything, though.

The register is obnoxious, too. This mess with handing a little receipt out the window at drive through and scanning it into the register makes the customers roll their eyes. You don't have to look far for the proof...I can just look at my district's Triple S numbers for Drive Thru. They have fallen precipitously ever since WeCare was implemented.
 
Oh yeah, drive thru is a mess. I used to just pass the signature log and prescriptions in one step at the end, now I have to wait till they sign the slip before proceeding. Much slower. 👎

I wonder what OldTimer thinks of the new system?
 
I hate that they took out QE and the pharmacist hates that the QA is gone as well. But overall the wecare system at the register is good, patients never know how many scripts they have. Also, if its an old person you can print out the drive thru slip at pick up indoors for them to sign, and they only have to sign once
 
I hate that they took out QE and the pharmacist hates that the QA is gone as well. But overall the wecare system at the register is good, patients never know how many scripts they have. Also, if its an old person you can print out the drive thru slip at pick up indoors for them to sign, and they only have to sign once

QE is still there! I had a patient call in their meds and came to pick them up. One was done, the other had a status of "pre-edit error QT". So I go into the QT and there is nothing. I go to the QP, nothing, QV, nothing. Go to each screen and hit refresh, nothing. I type in the RX number as if I were going to edit it and instead of letting me edit the rx, it tells me again its in the QT. So finally I type in the rx number like a refill and it says it has been into the exception screen. I go into QE, and there the rx exists.

Moral of the story is that if the rx says in process and you can't find it in any screen, try the QE and you might get lucky
 
I just want QA back. I can see how compartmentalizing things would work great if you have people at every station trying to concentrate on their own thing. But I'm there by myself. Changing all of these queues for each individual step of the prescription filling process is a waste of time and makes me less efficient. They rarely consider night shift pharmacists when they do anything, though.

The register is obnoxious, too. This mess with handing a little receipt out the window at drive through and scanning it into the register makes the customers roll their eyes. You don't have to look far for the proof...I can just look at my district's Triple S numbers for Drive Thru. They have fallen precipitously ever since WeCare was implemented.

Yeah, I put QP on F1 and QV on F2
 
Does CVS pay more for working on holidays?
 
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Yes, some of them. Last year, I got double time for working Christmas. I'm taking someone's Christmas shift this year. Easy $1500. Boom.

Make sure you set aside time that night to take on your yearly role of Scrooge :meanie:

My cousin sent out this thing about Christmas and God Almighty or whatever. It made me think of you. 😛
 
That's what I do, too. But now I'm getting carpel tunnel for hitting alt+F1/alt+F2 too much with one hand.

Alt+tab might be easier on the hand, but still same repetitive motion injury. I've been floating to keep my hours full-time when I'm not working my 3 days/wk at my home store. Got lucky at a store that hadn't gone live yet. Got my god queue back for a day.
 
I am a new tech to pharmacy with no training just learning on the job I just hit my month mark yesterday but man it has been a struggle!!! No one wanted to help and everytime I would ask a question I would just get ignored! yes I know there are modules but at a busy store its hard to remember everything!!!! I told the pharmacist b4 I was hired that I am school and am applying for a part time position and she has me on the sched full time and then when I asked for a day off, it was the end of the world!!!!

I dont I really like working the patients thats what gets me through the day and this cvs is close to school and work thats why I stay but man I wish training was better maybe the pharmacist wouldnt be so frustrated!!!!!
 
I am a new tech to pharmacy with no training just learning on the job I just hit my month mark yesterday but man it has been a struggle!!! No one wanted to help and everytime I would ask a question I would just get ignored! yes I know there are modules but at a busy store its hard to remember everything!!!! I told the pharmacist b4 I was hired that I am school and am applying for a part time position and she has me on the sched full time and then when I asked for a day off, it was the end of the world!!!!

I dont I really like working the patients thats what gets me through the day and this cvs is close to school and work thats why I stay but man I wish training was better maybe the pharmacist wouldnt be so frustrated!!!!!

Welcome to CVS. A day off?! Pfffft! Nobody needs those. Training? More like sink or swim!

Honestly, some stores are better than others, but overall it's not a very welcoming or employee-friendly place to work. Hang in there, if you can learn how to thrive in that environment, you'll grow tremendously. And you'll also have a resume-booster to find a better pharmacy job.
 
Welcome to CVS. A day off?! Pfffft! Nobody needs those. Training? More like sink or swim!

Honestly, some stores are better than others, but overall it's not a very welcoming or employee-friendly place to work. Hang in there, if you can learn how to thrive in that environment, you'll grow tremendously. And you'll also have a resume-booster to find a better pharmacy job.

Thanks! yeah and when I told them I got accepted to school they were soooo uninterested!!! it was like get to the drive through!!! I swear I just stand there for like 3hrs straight!!!

Also ive been there a month and no one has thought me to to enter Rx or how to run insurance for the flu shot and when someone comes to get one I always tell them let me know so I can watch but that never happens!!! its like why did they hire me if they dont want to teach me????
 
Thanks! yeah and when I told them I got accepted to school they were soooo uninterested!!! it was like get to the drive through!!! I swear I just stand there for like 3hrs straight!!!

Also ive been there a month and no one has thought me to to enter Rx or how to run insurance for the flu shot and when someone comes to get one I always tell them let me know so I can watch but that never happens!!! its like why did they hire me if they dont want to teach me????

These people sound morally bankrupt, not decent human beings at all. Learn what you can and don't sweat the things you cannot control. Hopefully your next experience will be a better one.
 
Thanks! yeah and when I told them I got accepted to school they were soooo uninterested!!! it was like get to the drive through!!! I swear I just stand there for like 3hrs straight!!!

Also ive been there a month and no one has thought me to to enter Rx or how to run insurance for the flu shot and when someone comes to get one I always tell them let me know so I can watch but that never happens!!! its like why did they hire me if they dont want to teach me????

As far as working drop-off, I recall that I didn't start learning that at all until I'd been there maybe two months. I was stuck at the register for what seemed like ages before they taught me anything else. So that's not too unusual. You'll get there though, just keep observing. Another thing: don't rely solely on the pharmacist to teach you stuff. They're busy, and if you keep bugging them about technician stuff they'll get annoyed. See if you can get on the good side of the senior techs, that's where all my learning came from.
 
I hate to say this, but this is how it is at my store most of the time. We're so busy that we need to have our best people on drop off and production (that would be me, my room mate, and 1 other person). We really just don't have the time to let our part-timers take over any of these stations.

We let them do it when we're slow, but they're slow as molasses. Some of them we've been letting take the production reins for a month or two and they're still slow. I always have to get on them to periodically put back their open bottles, and they don't seem to want to listen. This has led to us having 2-3 open bottles of the same medication.

When I started there a few months ago, it was definitely sink or swim. I have now been there the second longest of any of the techs. I credit my mentor with throwing me into the fire for most of what I know. She was very no-bull**** and she got **** done, which is why I have adopted the same no-bull**** policy. If I tell you to put up the drugs, you put up the drugs. After I tell you how to change the NDC a few times, you should know. The first few times I show you how to add insurance or coupons should be enough.
 
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I feel I should also add to this that our PIC sometimes refers to me as the boss of the pharmacy. I tell people what to do a lot. She and I argue a bit.
 
Having said that, slow trainees are a pain in the ass. I have work to do, please do not make me show you the same things over and over. And please take notes, I don't want to keep repeating things. 😉
 
Having said that, slow trainees are a pain in the ass. I have work to do, please do not make me show you the same things over and over. And please take notes, I don't want to keep repeating things. 😉

ORLY? lol
 
We try to train them when we're slow, but they're just not really catching on. I agree with the not wanting to show them 6 times. 2 or 3 should be enough. I think I'm going to start making our PIC let me sit in on interviews. =/
 
We try to train them when we're slow, but they're just not really catching on. I agree with the not wanting to show them 6 times. 2 or 3 should be enough. I think I'm going to start making our PIC let me sit in on interviews. =/

Relax!!! You seem like the type of person that brings down morale! Who are you to decide who should be hired or not? If the new people want to learn teach them and stop trying to form cliqs at work and just that work! Everyone has strong points and if ur there to be intimidating then ur not the right candidate for management or even a TEAM player!
 
We all started somewhere, dont forget
 
Relax!!! You seem like the type of person that brings down morale! Who are you to decide who should be hired or not? If the new people want to learn teach them and stop trying to form cliqs at work and just that work! Everyone has strong points and if ur there to be intimidating then ur not the right candidate for management or even a TEAM player!
I am the person who gets stuck cleaning up other people's messes. I tell our new people how it should be done, and some of them ignore it and make things crappy for everyone else. Thankfully we have one I'm training who is good at listening to me, and he just needs more practice to improve.

I think that as adults, we should all handle our own stuff. The person doing production should put up the drugs periodically. The person doing drop off should fix their typing errors. I feel like a baby sitter most of the time. I'll come in from a day off to find 3 or 4 baskets of drugs that were left over from the previous day, and 3 or 4 open bottles of the same medication. Stuff was put in QI that we had, but no one could find it because it was never put back after being used. We're out of or almost out of vial, caps, or liquid bottles.

All of these are things that people should be responsible for. I should not have to spend the first 30 minutes of my shift restocking supplies and reshelving drugs. At the end of my production shift, I will usually take 10 minutes or so to print and pull several prescriptions for whoever is taking over and reshelve my used drugs. I restock supplies as I work.

I don't want the final say in who gets hired, but I do want to have input since it seems that half of them never go to their orientation (so they basically quit before they begin). I have no problem with teaching our newbies, but I do have a problem with being asked 10 times how to do something. As I said before, a few times should be enough. I had a coworker who worked with us for 3 months and still couldn't look up cash prices when he went to university, despite being shown dozens of times. He was a good guy and I liked him, but man he was infuriating sometimes.

You make me laugh with your "not a team player" comment. I am a team player. I just think everyone needs to contribute to the team. As it is, me and one other tech take on the majority of the responsibility. We work all the stations, do all the ordering, and it's not uncommon for us to decide who works what station and make schedules. Often when we're trying to show one of the newbies how to do something, they're told by the PIC to just let us do it and help the next customer.

We're trying to play to our tech's strengths, but we rarely have enough of a lead on production/drop off that we can train someone else how to do it. As the primary producer (for being super fast/accurate), I will usually get us an hour or two ahead, then let a newbie take over. Though after the first few times I stick them on production, I feel I should not have to constantly remind them to look at the screen and check for waiters/new prescriptions. Just refresh it every few prescriptions that you fill, not so hard.

Like I said, we have one who is really good at listening to me, and he's really improving. Unfortunately, two of the others (who I should say are older than me, but less experienced) prefer not to listen to me and they gum up the works. I really don't want to come out and say "listen to me because I know the job better than you," but if they keep on the way they're going, they're never going to improve.

Wow, that turned out long.
 
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Some things do get annoying. Like people who 'lose' prescriptions taken at drive through. Happened this weekend cause it wasn't scanned in. Grrrr.

I put up my meds as I use them. There is just no reason to have a pill of meds at production, period. Every time you go to get more put back what you pulled. So simple. There are techs that I have repeatedly pointed this out to to no avail.

One thing that I REALLY hate is, we have one tech who just doesn't think when filling. I grabbed an albuterol box to check which NDC we had and put it on the production bench and said to her "I am putting in a waiter for this; it will be coming up soon". I often pull a drug if it is going to be a waiter. EVERY other tech uses what I pull. This tech doesn't. So later I noticed the same looking box on the counter and ask her why she didn't use the one I pulled. Her answer? Opps. I guess the joke is on me for trying to help her. :laugh:
 
For $9.50 an hour, you aren't getting dedicated workers. The quality of people are really hit and miss for this high turnover job. You can make more money flipping burgers at a burger shop in my area. As soon as our employees find a job that pays more, they leave. Can you blame them though?
 
For $9.50 an hour, you aren't getting dedicated workers. The quality of people are really hit and miss for this high turnover job. You can make more money flipping burgers at a burger shop in my area. As soon as our employees find a job that pays more, they leave. Can you blame them though?

I am making less than that. I took a pay cut of more than 20% for this job to gain pharmacy experience. Despite those facts, I am the second most senior (and often regarded as the most senior due to the other being a part timer). I work ridiculously hard, and often work 6 days a week. I really think that I do a lot more work than I get paid for.

At my old job I made more, worked less (part time), and I was almost always in the top 3 for sales in our department. I hated that job. But I showed up and I did it. And I got treated better there than I do at CVS. I find it ludicrous that I can work so hard here and feel like crap most days.
 
I am the person who gets stuck cleaning up other people's messes. I tell our new people how it should be done, and some of them ignore it and make things crappy for everyone else. Thankfully we have one I'm training who is good at listening to me, and he just needs more practice to improve.

Wow, that turned out long.

Well what I got from that is that you're a self promoter with a bit of an attitude and is impatient..look people are different and if I felt that you were rude to me at the work place then I wouldn't listent to you either after all you don't sign anyone's pay check! lighten up and just realize people are different and they wil learn at different paces and if you are not empathetic to that or understand the learning curve when it comes to a new work enivornment then you have a long way to go when it comes to that area of training.

I'm sure a lot of the techs see this as just a job vs a carreer so if you just stop taking it so personal (acting like your last name is CVS) then things might move smoother....I'm not saying to be unprofeissonal but RELAX!
 
People make more per hour at Quik Trip.

Pretty sure the baristas at my coffee shop make more than my starting wages at Wags. To reiterate what someone brought up above, I took a 50% pay cut when I left my old job. My old fellow employees told me I was nuts. Now I tell them I'm about to gradumacate:meanie:
 
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