Yes. Orange was once red. Some team down in Woonsocket managed to justify their existence by determining it would be less traumatic on us if they changed red to orange.
But that is not what I am asking about.
I have heard that they are doing away with red/orange overdue scripts altogether in an effort to change the focus from the queue to the customer.
That could be done in a positive manner if done right, or it could be done wrong and just complicate things. I am much more interested in filling the scripts with pickup times that were specifically requested by the patient first. Everything else should be in the queue with some sort of priority, but not with a pickup time.
So, if what I hear is true, that they are doing away with orange, but they simply wipe out the color and change nothing else, then that is a useless change. If they stopped assigning random pickup times to scripts when the patient never requested a particular pickup time, that has potential for being rolled out beneficially.
What I am asking is, has anybody seen this in action? A post in another thread mentioned it has begun to roll out.
