You can do whatever you want. No one is forcing a gun to your head and saying "see these patients." Many physiatrists see WC patients because they are actually interested in getting patients back to work and back into society and physiatrists are the *preferred* provider in the eyes of many case managers and WC firms because we understand disability and know how to differentiate real impairments from motivational ones. Once you see a paraplegic successfully rehabilitate themselves and retrain and find gainful employment its hard to accept that a healthy 45 y.o. woman with fibromyalgia is "totally disabled" from her pain as some primary care physicians will certify.
Insurance case managers' perception of quality in back pain programs: a focus study group.
Haig AJ, Rich DM, Hadwin K, Davis LP, Theissen M.
Department of Physical Medicine and Rehabilitation, University of Michigan, Ann Arbor 48108, USA.
OBJECTIVES: Insurance case managers commonly interact with physiatrists and rehabilitation programs. They influence referrals and patients' decision making. This study was designed to determine which factors affect case managers' perception of back pain program quality. DESIGN: Repeated focus group interview in a neutral facility in an urban Midwestern United States community. Subjects were two groups (n = 12 and 11) of insurance case managers employed by case management firms (large and small), insurers, and self-insured employers. Outcome measures included group and individual responses to a pre-scripted interview and were collected on tape, transcribed, and interpreted by two different persons: the independent expert interviewer and a pain psychologist. RESULTS: There was substantial agreement between the two interpreters. Both groups overwhelmingly chose physiatrists over other specialists. They emphasized timeliness, communication, functionally oriented programs, concrete program goals and time frames, physician knowledge of the legal aspects of disability, and rapid communication of patient noncompliance. CONCLUSIONS: Rehabilitation programs may strive to meet many of these qualities but, in doing so, should be aware that the legal and ethical roles of case managers differ from that of clinicians.