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Patient Satisfaction scores?

Discussion in 'Family Medicine' started by styphon, May 15, 2014.

  1. styphon

    styphon Senior Member Physician 10+ Year Member

    714
    272
    Jun 25, 2001
    New york
    Do any of your clinics use patient satisfaction scores? What is your opinion on them?

    The urgent care I work at uses them but does not actively hand them out - they are on the check out area desk. I tend to get poor scores as I use antibiotics appropriately (gasp) and RARELY give pain meds. These are not helpful - but I have been told "to be better at customer service," which I find pretty offensive.

    The clinic I work out also has to do satisfaction surverys - a certain number per provider each month - as it is part of the Indian Health Services protocol. I don't find these helpful, no one gives suggestions unless its a personal attack or rude comment - otherwise they just circle scores.

    http://www.medscape.com/viewarticle/824731
     
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