- Joined
- May 11, 2020
- Messages
- 192
- Reaction score
- 195
Dear community,
This is going to read like a desperation.
I am a pre-doctoral intern at an APA-accredited site. My current rotation is PCMHI.
I have some confusion around scheduling and triage. My supervisor told me to do some reach on my own to gain a better understanding of the PCMHI model.
I schedule patients by the hour and try to keep 5 appointments a day to have room for unscheduled appointments, consultation, and supervision. What is the typical expectation of an intern that is a couple of months away from completing an internship? (Caseload, appointments/day, and level of supervision required).
Occasionally, I receive urgent requests from primary care providers to speak to unscheduled patients. Due to Covid-19, I don't see these patients at the clinic since we have transitioned service delivery to telecare. I call these patients minutes after receiving the request and briefly taking a look at their medical chat. Sometimes, I ended giving information about local resources if the patient's basic needs for food and shelter were more pressing than anything else. Sometimes, it would be a full session if the patient was highly distressed and had a lot to process. I was told by my supervisor that if I ended spending an hour with a patient on the first call, then I should have done an intake (there is an intake template with structured specific questions for an intake session).
What is the protocol for triaging a hand-off from a primary care provider?
Any insight or information will be gratefully appreciated.
Thank you!
This is going to read like a desperation.
I am a pre-doctoral intern at an APA-accredited site. My current rotation is PCMHI.
I have some confusion around scheduling and triage. My supervisor told me to do some reach on my own to gain a better understanding of the PCMHI model.
I schedule patients by the hour and try to keep 5 appointments a day to have room for unscheduled appointments, consultation, and supervision. What is the typical expectation of an intern that is a couple of months away from completing an internship? (Caseload, appointments/day, and level of supervision required).
Occasionally, I receive urgent requests from primary care providers to speak to unscheduled patients. Due to Covid-19, I don't see these patients at the clinic since we have transitioned service delivery to telecare. I call these patients minutes after receiving the request and briefly taking a look at their medical chat. Sometimes, I ended giving information about local resources if the patient's basic needs for food and shelter were more pressing than anything else. Sometimes, it would be a full session if the patient was highly distressed and had a lot to process. I was told by my supervisor that if I ended spending an hour with a patient on the first call, then I should have done an intake (there is an intake template with structured specific questions for an intake session).
What is the protocol for triaging a hand-off from a primary care provider?
Any insight or information will be gratefully appreciated.
Thank you!
Last edited: