Frequent users of the emergency department are predominantly white, insured and at greater risk for hospitalization due to serious illness, despite public perceptions of them as abusers of the healthcare system with minor complaints and no health insurance. This is the consensus of a systematic review of two dozen published studies of so-called "frequent flyers." ("Frequent Users of Emergency Departments: The Myths, the Data, and the Policy Implications")
"Frequent emergency department users have been proposed as targets of health care reform, but the common assumptions that their visits are frivolous or due to lack of health insurance are not supported by data," said Eduardo LaCalle, MD, MPH, of the Department of Emergency Medicine at the Mount Sinai School of Medicine in New York "These patients, who represent 4.5 to 8 percent of all emergency patients but 21 to 28 percent of all visits, defy popular assumptions. One example: the uninsured represent only 15 percent of frequent users."