You would be surprised though at how many people can't act with the basic common courtesies, such as treating my staff politely when they call for a favor (e.g. trying to have their day end earlier so they can leave early), calling ahead to let us know you aren't coming or will be late in arriving. And no, I don't think that programs should overschedule. What am I supposed to do if everyone shows up? Send someone home and "bump" them like an airline does? Provide them with spur of the moment interviewers who haven't had a chance to review their applications? Give everyone fewer interviewers so I can spread them out over more people, disadvantaging the whole batch? That's ridiculous on the program's part and any program that did something like that should be shunned IMO. The good programs put a lot of effort into designing an interview day that hopefully makes it possible for you do understand what our program is about and for us to try to guess if you would be a good fit for us. We don't always succeed, but it doesn't mean we aren't working at it actively.
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I did not advocate being rude or disrespectful to secretaries, or anyone for that matter. I suppose those people are self-selected out of most competive hiring processes.
As for my "overbooking" comment. When I interviewed for residency way back in the day, I responded to multiple interview invitations only to find out that the interview spots were all taken. I would then get asked if I wished to be placed on a waitlist in case an interview spot opened up. A couple of places that engaged in this process were top tier programs. You may think that this is ridiculous, but some very successful and prestigious programs do this.
Your other points about basic courtesy, and professionalism are not really germane to my previous post. I agree with you on everything you wrote about behaving professionally.
I would caution the attendings in the crowd though, to remember what it's like for an applicant. I.e. - the thousands of dollars spent on plane tickets, hotels, arranging for time away, buying the "interview suit", the stress of the match process, etc. Sometimes applicants even encounter rude and unprofessional behavior from program coordinators. I can remember calling to confirm an interview at a program and being treated really badly over the phone by the program coordinator. I eventually cancelled that interview, probably at the last minute 😉, but I don't really remember.
Surg, It sounds like your program is a first rate operation, and the interview day(s) are run well. Not all programs provide high quality interview experiences, and some of the best programs provide some of the worst experiences imho. Props for maintaining a high quality interview experience.