protecting yourself from bad online reviews

[cherryalmond]

---

Members don't see this ad.

Hello, I am a first year attending and have a question regarding online reviews from patients. Is there a way to protect yourself from this?

For example, I have a patient who I refused to put out on medical leave as I believed he was malingering. This patient was annoyed with me and I suspect he might leave a negative review of me somewhere online. Other people will see this review and judge me based on that. So how do you protect yourself from this type of thing. Is there some kind of service that you pay for that monitors negative reviews? Does anyone know anything about this? It seems very important as everyone and their dog searches google for everything.

 

[Firewood]

Not an attending, or even a resident just yet. But reputation.com advertises heavily on NPR here for their paid reputation protection for professionals. I have no experience with it, though. I've also worked with one pp doc who goes proactive and tries to get his patients to fill out positive review at zocdoc.

Of course, I don't know how much stock people put into reviews of psychiatrists, given the nature of their patient population. Best of luck.

 

[vistaril]

Hello, I am a first year attending and have a question regarding online reviews from patients. Is there a way to protect yourself from this?

For example, I have a patient who I refused to put out on medical leave as I believed he was malingering. This patient was annoyed with me and I suspect he might leave a negative review of me somewhere online. Other people will see this review and judge me based on that. So how do you protect yourself from this type of thing. Is there some kind of service that you pay for that monitors negative reviews? Does anyone know anything about this? It seems very important as everyone and their dog searches google for everything.

there is nothing you can do about it....drug seekers who you dont give drugs too and malingerers who you wont fill out ridiculous paperwork for are going to do that.

I wouldnt worry about it. Heck just from an outpatient shift I worked a few saturdays ago I had one review added since then. I think i knew who it was......a medicaid pt demanding I refill their xanax prescription(bottle in hand...dated 2010). I told her I wasnt going to do that but would be happy to discuss other aspects of her treatment. She left. Oh well.....

 

[Chimed]

I started a thread about some of my issues before:

http://forums.studentdoctor.net/showthread.php?t=921301

I've just gotten over it and don't google myself anymore. Ironically, the last time I checked, I had a few patients write positive reviews that have off set the one questionable review I was pissed off about. My biggest gripe is that these sites are not regulated and ANYONE can write what ever the heck they want. As I posted before, I'm certain the bad review on me was not a patient. I pleaded my case to the online site and they were very dismissive and basically said "take it up with a lawyer." 😡 I don't even want to start thinking about it again...

 

[vistaril]

I started a thread about some of my issues before:

http://forums.studentdoctor.net/showthread.php?t=921301

I've just gotten over it and don't google myself anymore. Ironically, the last time I checked, I had a few patients write positive reviews that have off set the one questionable review I was pissed off about. My biggest grip is that these sites are not regulated and ANYONE can write what ever the heck they want. .

as they should be....if you want to, just create 10 different emails and put 10 different reviews of you out there highlighting all the qualities that you make the best psychiatrist in the world

 

[F0nzie]

as they should be....if you want to, just create 10 different emails and put 10 different reviews of you out there highlighting all the qualities that you make the best psychiatrist in the world

The problem is we are not catering to patients. We use our knowledge of medicine to recommend what is best for the patient which may not necessarily be what they want.

We all know online reviews for physicians are ridiculous. Vistaril may be on to something here. Fight stupid with stupid.

 

[BS81]

as they should be....if you want to, just create 10 different emails and put 10 different reviews of you out there highlighting all the qualities that you make the best psychiatrist in the world

Seriously, why not? The most reviewed psychiatrists in my area have no more than 10-15 ratings. You can easily offset a few bad ones by just spamming the websites yourself. It's scary how most of the top hits for any given doc are from these sites when you Google their name.

Sent from my DROID RAZR using SDN Mobile