Puerto Rico?!

[PharmDstudent]

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So I had to call a Puerto Rican insurance company late Saturday night, because this insurance card just wasn't going through. My tech and I had called 3 times and heard "Buenos noches... No ingles..." *click* each time. After saying "Hola" five times and then saying that I had a "Nombre ID 123456789" for such and such with such and such DOB in Spanish, I finally got help. Yikes!

Does anyone else feel the need to learn how to speak Spanish for work?

Heck, those 10 prescriptions that were faxed over from Miami in Spanish to my old store were enough to make me take a Spanish class. 😱

 

[aboveliquidice]

So I had to call a Puerto Rican insurance company late Saturday night, because this insurance card just wasn't going through. My tech and I had called 3 times and heard "Buenos noches... No ingles..." *click* each time. After saying "Hola" five times and then saying that I had a "Nombre ID 123456789" for such and such with such and such DOB in Spanish, I finally got help. Yikes!

Does anyone else feel the need to learn how to speak Spanish for work?

Heck, those 10 prescriptions that were faxed over from Miami in Spanish to my old store were enough to make me take a Spanish class. 😱

Fax'd... from PR / Miami? Not knowing anything about the situation, I give them a 40% chance of being legit.

 

[themorphinerule]

Fax'd... from PR / Miami? Not knowing anything about the situation, I give them a 40% chance of being legit.

I agree.. when I worked in Miami as a tech, so many doctors were under investigation by the DEA or had their license suspended by the Board.. especially hispanic MD's. Not sure if that's coincidence or a sign that Cuban corruption was moving las Americas.

 

[PharmDstudent]

They were all new maintainence scripts that were never filled by the sending pharmacy in Miami. Instead of transfering each one, they simply faxed them over without any translation?!

 

[IndustryPharmD]

I would refuse to fill prescriptions written in a foreign language. Doesn't matter if I know the language well, I wouldn't on principle. I don't think it complies with the spirit of pharmacy laws and regs even they don't directly mention the language requirements.

And I am not sure even whether Puerto Rican scripts can be filled in the US by law... foreign scripts are not normally allowed, and being a colony and not a state, I am not sure what their status is.

I have had people try fill scripts from all kinds of strange countries. Ever see an Ivory Coast script? 🙄 😀

 

[PharmDstudent]

It was on two different occasions- Puerto Rican insurance and Miami scripts. Not the other way around...