Greetings all. In reading these threads and various blogs I've noticed that one of the chief complaints and the brunt of many jokes are patients problems with insurance/ co-pay etc. When a problem arises I understand there are times when it would be appropriate for the pharmacist to call (MD, insurance rep.,etc.) and rectify the matter themselves but other times it would seem more appropriate and easier for the patient to call instead (ex. calling in for medicare info or something the patiend should know). My question is do you typcailly acquiesce to the patient and do the work they should be doing for themselves to rectify an issue or do you typically ask the patient to rectify the matter themselves ? True, I know it is retail and the customer is always right but coming from a prospective pharmacy student I don't see the merit in being on the phone for an hour to rectify an issue that could be more easily solved if the patient did it himself. PS: Please don't bash me for my ignorance in this matter.