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- Feb 10, 2008
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Wait, they forward all complaints to all doctors? Or individual ones to the doctors involved?I hate that my place of work forwards complaints from clients to all of the doctors. Sometimes they are horrible and insulting. Other times, they make no sense. Yesterday we got one from a woman who was upset that we performed a physical (and charged for it) on the cat she dropped off for urinary/QOL reasons. She was further upset that we had to call her for approval because her husband brought the cat in but is not an authorized contact.
Honestly, both suck. Our management deals with that ****. If it's something that sounds like it might be a board complaint or a repeated problem they might bring it up to the doc, but not in 98% of situations. And definitely not to the whole group of docs.
What benefit does telling the doctors an owner is pissed because y'all appropriately followed the rules have?