Fire the 1st lawyer and hire an estate/probate lawyer who knows what they're doing. You aren't crazy, you just need an actual expert to help you.
I originally pushed back a few days ago when I said this:
Thank you for this! It's still on the table, but she replied to my e-mail frustrations today with some [legal strategy things] and inside I'm thinking to myself "Friggin finally! That's what I've wanted this whole time!" So lots of typing tonight and gathering evidence and quotes and proof of lies so she can do her thing.
So can't replace this lawyer at the moment since I want this [thing] to happen to get us more information.
Because I thought she was hinting at doing the motion with the court and it gave me hope. But her recent e-mail going, "well if we don't even know what bank the CDs were at, we can't do anything. In my experience, asking the court for stuff but saying 'money is missing but we don't know where' will get denied." It made me
feel like I was absolutely crazy because she made it seem like I never gave her that back in June!
And she routinely doesn't reply to e-mails for weeks at a time. This feels wrong in my gut, but I don't know what is right vs. wrong. It just feels wrong to not reply.
So I watched the video I made for her in June. I mentioned "ABC Bank" 5 to 10 times in that video, including showing the actual check from that bank and talking about which branch I went to and why for my own safety. And showed in the video an e-mail with the Bank highlighted in yellow that also talked about CDs (PLURAL) and I also said in that video with spoken word "CDs" (plural).
So I proved to myself that I wasn't crazy and DID in fact clearly mention the bank name an unbelievable amount of times with a video of the check with the bank in huge font and a yellow highlighted e-mail from my relative lying about the CDs and she also has a copy of these e-mails.
1. She billed me for watching the video. Did she actually watch it???
2. She billed me for reviewing the e-mails that were highlighted. Did she??
Because this points to utter stupidity and brain function to me. I can't in good faith find any other reason. Because it wasn't like I was unclear in my communication or said it too fast. It's said slowly and repeatedly in both oral (spoken) voice and also visually by showing the check and also in written form in the e-mails.
So no matter how long I try to figure out why she said she has no idea which bank it is, I'm still left empty-handed and confused. I want to send all this in an e-mail to her and ask her to put herself in my shoes and understand how I would be confused and to explain what I did wrong or what SHE did wrong in basic comprehension.
Because she also requested checking and savings statements (why???? there's no issue there) and spent time going through them and e-mailing me "nothing fishy in there. Sorry to give you bad news." It just feels like I'm dealing with 4th grade reasoning, and I don't know how to politely ask her why she's so inept and to please explain herself.
Because maybe I did something wrong.
I also don't understand how I complain she doesn't answer questions, then she bills me for "reviewing past communications" and then saying she didn't see any questions. It makes me want to scream in frustration because it just feels gaslighty and denying reality. And it makes me feel like she's not working for me but against me.
I sent a frustrating e-mail to their Client Services department -- who says they want all clients to have a good experience! -- and they didn't even reply with any warmth. They just went coldly, "To be clear, are you terminating services with ___ Law Firm?" expecting me to answer yes/no. How is this good customer service consistent with the very words printed on their website? It's just jarring.
Re: your initial comment
Fire the 1st lawyer and hire an estate/probate lawyer who knows what they're doing. You aren't crazy, you just need an actual expert to help you.
I've since learned the past week or so and from talking to other forums that there's a difference between generic "estate, probate, trust, will" lawyers who only do cookie-cutter stuff and "fiduciary litigation with trusts, probate, etc" lawyers. Basically the first group only do basic things and make money, then done. The latter focus on if a fiduciary is doing illegal things or unethical things and holding them accountable.
So that's what I'm specifically shopping for.
Hope this helps anyone here who ever deals with a violent possible narcissist or possible psychopath in charge of an estate and to shop specifically for a "fiduciary litigation" lawyer.
Wish me luck. I'm still looking for someone good who can take me. It's not easy, especially 1000 miles away in a different state.
Edited to Add: Someone on another forum had the same issue with months going by and their lawyer asking repetitive questions and not grasping basic details (almost like they just speed read and don't absorb information). They complained to the founding partner of the law firm and he was understanding and said the rest is on the house/free and they got their entire case covered and resolved.
So I might send a polite e-mail to the founding partner. Because both my attorney and Client Services didn't really help.