Technically that's not our problem, that's the insurance company's problem since they're the ones on the hook for medical bills if the patient isn't compliant. Every pharmacy that accepts Medicare is graded on med compliance and it affects reimbursements. This is why "medication synchronization" is such a big deal in retail pharmacy. When a patient picks up their 30 day refills on day 50 rather than day 30 they're costing you money. Ideally those patients who don't listen to you or refuse to sync up go somewhere else. Probably not a good idea to tell them to pound sand but that's the ultimate goal. Take your meds like you're supposed to or find another pharmacy.