adding the color code onto the bottle only takes a second... and with the way the label is printed out, it is very hard to make a mistake. so far we've had nothing but compliments, and "thank you's" from our patients about the new bottle system.
i'm not sure what pharmacy you work at, but we don't have a lot of complaints from our guests, and we've had people come in just to see the new system. if you don't like the system because you're afraid that it will give you more work to do, that is fine. but in the end it will make things safer for the patient, and that should be our main focus. thinking that a patient is "super high maintance" because they want to be safer about how they take their meds is kind of harsh.
when an elderly person comes into our pharmacy and is able to take his or her prescription correctly b/c they can actually read the name of the medicine (the name is in huge bold print on the spine of the bottle) i feel that much better in the work that i'm doing.
we've had mother's come in with scripts for the identical medications for two children but with different strengths. when a mom has two sick children to take care of, the color code will help her when two screaming children don't want to take their med's.
the pharmacists that i've worked with at different stores all love the new system. yes, there are more checks that we have to make, but the safety of our guests is the most important. which is why target adopted this system.
as to the coupon's, we have plenty of people who transfer to CVS or other pharmacy's that offer gift card coupon's. if they choose to do so, that is their choice. no use getting upset about it.
i'm sure you work at a very good pharmacy, but think of the other people who work at target and are just trying to help make the system safer. the last major change in the pharmacy was 50 years ago (the safety cap) and before that it was changing the bottle from glass to plastic. it seems that a lot of people in the pharmacy business are very resistant to change...
Leah27 said:
I think at a busy pharmacy, or a pharmacy where the patients don't like to wait 10 to 15 minutes.. color coding to family members will just be another pain in the neck for technicians. The bottles seem wasteful and silly. Customers complain about anything that they possibly can. "the music on hold is too loud" "my e-z open cap fell off" "i can't find pills, did you forget to bag them" (actually customer left them in car) What will they do if you accidentaly give someone the wrong color ring on thier rx? They'll probably sue. Target is innovative... but they are also a pain for other pharmacies. When they offered $10 for transfer RX's all our el-chepo customers went over there, then they came back when they realized they couldn't possibly live without our drive thru or the excelent service our pharmacist gives them (she goes WAY out of the way for everyone). these people didn't care what a pain it was to do transfers.. and they didn't stay at Target anyway. everyone likes new gizmos, but i don' t think it will pan out in the end. People who really care about color rings are going to end up being super high maintance anyway.. let em go to target!