I second everything everyone here said, and add a couple of additional things as well.
AAMC needs a complete revamping of their system....I do sympthasize with all the amount of work load they have to deal with in a short amount of time. However, besides, placing all my complaints, I have indicated resolutions next to them that may be useful in the future....
1) the hotline, I live in california, and to be the first person on que to ask them all the questions that i have about applications, score release. I had to wake up 6:00 in the morning 7times. On two occassions, I was placed on the "Zero" que meaning that there was nobody in front of me. I spent two hours on the phone from 6 to 8:00 and on the first day, I had to miss my 8:00 o'clock class!!!
So I told myself, u know what, they are probably having some power outages or extremely busy. The second time around, I was in "zero que" but after the first ten minutes, I knew I was going to be on the phone for another 1 hour. So I took a shower, ate breakfest, came back after 1 hour, still the same song. I waited another 30 minutes before I hung up the phone.....!!!!!
WHAT IS THE PURPOSE OF KEEPING PPLE ON THE PHONE FOR 2 HOURS IF YOU ARENT GOING TO ANSWER IT!!! now i have staggerring phone bills to pay, because I am simply kept on the phone for 3 hours EVEN WHEN THERE CLEARLY WAS NO ONE AHEAD OF ME?!!?
SOLUTION: It has to be mandated to have a toll free for any testing organization. Why should I be forced to pay financially, if AAMC is not well equipped to handle even a phone call?
2) They enacted a new system, without keeping the old choice in play. I THINK THIS IS SUCH A DISCRIMINATORY ATTITUDE AGAINST PPLE WHO DONT HAVE COMPUTERS, or pple who dont have computers with high connections. AT home i have a 56K and it woudl take me approximately 12 minutes to load to the next page?!? it would take so long to load to the next page, that the connection would get reset by the server and I would lose all that information?!?!? So you know what I had to do, go to Kinkos, get the state of the art connection and finish the application in less than 3 hours!!!
Mind you, I had tried finishing the application on my home computer for 2 weeks and didnt get anywhere
SOLUTION: WHENEVER YOU INTRODUCE A NEW SYSTEM NO MATTER HOW "PERFECT" IT MAYBE. KEEP THE OLD SYSTEM "DISKETTE" IN TACT. Thankfully I am financially well off so I could afford going to kinkos, but this whole online application thing really serves as a discriminatroy tool against pple who dont have computers!!!!!
3) I have faxed AAMC approximately 7times for them to release my score. It had been over 2 months, and each time I call, they reply either that "the score release is on hold at the moment, they either lost it, or I didnt use the correct form?!"
This is so UNACCEPTABLE, I have requested transcripts from schools in other states to be sent and I never had such a problem. I have faxed them numerous times, sent a CERTIFIED mail and yet it is still not processed. On one occassion, I called them and asked for an update on my score release, and the women asked me, what score release? I mentioned I wanted to release my MCAT scores to non-AMCAS schools. She was like, well that is nice, but why are u calling us, we are AAMC?!?!?!? I WAS LIKE HUH?!?!? then she is like, hold on let me talk to someone.....20 minutes on hold, they are like let me get ur name and we will call u back. needless to say, that was 2 weeks ago, and I haven't even heard a word...
SOLUTION: WE NEED TO BE SUPPLIED WITH A SUPERVISOR OR SOMEONE TO SUPERVISE THESE PPLE? I honestly, think their nice pple, but for bettter or worse they don't seem to give a damn about us?
4) So this is my story, I finally am near finishing my AMCAS application. THIS IS HONESTLY THE TRUTH...I MAKE ONE CORRECTION TO MY ESSAY, AND ABOUT READY TO SUBMIT
WHEN THE ONLINE APPLICATION SAYS
"APPLICATION ERROR" PLEASE DO NOT LOG AGAIN, INSTEAD PRINT OUT A COPY OF YOUR APPLICATION AND SEND IT TO OUR EMAIL!!!!!
I WANTED TO CRY SO BAD AND SO HARD
MY FACE WENT COMPLETELY WHITE AND IT WAS 5 IN THE MORNING (I WORKED FROM 1 AM TO 5 AM TO AVOID THE LONG QUES) I STARTED CRYING AND PANICKING, CUZ I NEVER SAW THIS MESSAGE BEFORE....
ORDINARILY IT WOUDL SAY, SERVER BUSY TRY AGAIN, BUT THIS TIME IT SAID APPLICATION IS LOST OR CORRUPTED....I WAS SO FREAKIN, CUZ I PRINTED OUT THE APPLICATION 2 WEEKS AGO AND DURING THAT TIME I HAD FINISHED SO MANY SECTIONS!!!!
SO I WENT TO MY OTHER COMPUTER, I WAS LIKE HAS TO BE A CONNECTION THING CONNECTION THING...YES THAT IS IT
I GO TO THE OTHER COMPUTER, SAME MESSAGE "APPLICATION CORRUPTED"
i fell to my knees, i was taking summer school had two midterms the next day and also had to write a paper....i began to literally cry on the floor....I wasn't really angry at AMCAS to be honest, they seem like lovely pple on the other end of the line that is when you get the chance to talk to them!!!
but it seemed like my whole application was lost!!! well to make a long story short, I cried for 30 minutes...I never had a nervous breakdown this bad in my whole life....It was 5:30 in the morning and I went to get my 1th cup of coffee. I was like it is hopeless, maybe I shold apply to dentistry....
then it dawned on me!!! GO TO KINKOS (sorry didnt mean it to be an ad for kinkos)
I rush there, unshaved, completely tired....run to the guy at the counter and say
I NEED A COMPUTER A COMPUTER, PLEASE COMPUTER WITH INTERNET CONNECTION, FAST CONNECTION....i couldnt even say a hello or how are u
finally rech the computer, log in!!!! AND HOORAY I CAN ACCESS MY APPLICATION!!! I didn't give a damn anymore about last minute changes, changed two simple things and hit SUBMIT!!!!
CALLED THE SAME DAY AND THEY SAID IT WAS RECEIVED....i was trembling when i got back, and was in such bad shape when i got home....
I was happy. I told myself the hard part is over....the irony huh?
I am sure I am not the only one...however, should I or anyone else be made to suffer this much? It isn't really nice to say the least. I really had almost a mental breakdown. I made it, and on the phone I thanked like the guy on the other line 20 times!!!1
I was like, u sure it is there, everything all the files? all the answers, and I was like GOD BLESS U, god bless u man...thanks so much...thanked him for 10 minutes on teh phone.....
it is over for me...and everyone else who is left...best of luck to u, and remember what doesnt kill us only makes us stronger....maybe we will be better physicians with the amount of stress, and torture we have been forced to bear....