Literally had a guy in wound clinic who has a Charcot foot, neuropathy, prior wounds and toe amp who can’t get inserts and shoes covered because he’s not diabetic. Guy literally has all the stuff we’re trying to avoid in diabetics already happen to him but nope missing the ICD10.
i've had the same issue for nondiabetic charcot patients. patient has a TMA on one side, multiple toe amps on the other with a TTC nail and a flipper foot. tried to get shoes/orthotics. insurance denied it.
It will get covered by MCR/MCA and most private plans if you write for therapeutic shoes + insoles. The best dx are foot contracture, ankle contracture, or amp ICD sets (wound codes or neurop or pain won't usually work... better as secondary codes only). You can also do L3020 (ICDs being contrature, pain, PF) if it's Medicaid... but tell the store it's soft cork/foam custom offload insoles. The majority of plans won't block something that'll keep people out of hospital and surgery, though. That would make no $en$e.
I'd guess either your coding needs tweaks or the ortho (dme) store is not connecting the dots well and their coder just denies offhand for non-DM without thinking of options ("
A conclusion is simply the place where you got tired of thinking."). Any decent DME store (Hanger etc) will have someone who can help out.
It's fixable in nearly all cases. I would say call the store when you have time, talk to orthotist directly, and ask for coding help and to make appeal to insurance... or they can just do reasonable cash price if nothing else - particularly if you give that store any decent volume of dme Rx. It can require talking to the store for best codes or p2p call sometimes on the private plans (ppo, MCR adv, etc) to get the big DME like CROW and OWL boots for non-DM. You may be hosed on some of the HMOs, but the store can still probably try better.
The amp is an automatic cover for many plans, actually. ... but you still use contracture codes. However, you can also do it for deformities from RA, severe OA and post trauma, Charcot, congentital deformities, etc etc without ulcer/amp and without DM dx. The orthotists are the ones to talk to. I did custom insoles for a CMT neuropathy pt last month (I avoid wound care like the plague as I just don't like it and it gives me PTSD now, but the pt had disappeared awhile and then needed 5th ray resect from cavus ulcer).