Some of you may remember the old “telephone game” we used to play as children, where you whisper a phrase in the first person’s ear, and they keep whispering it on down the line through multiple people. By the time you reach the last person in line, what that person heard was often vastly different than the original message. This reminds me of how stories can be taken out of context when they pass through the media or are posted on social media sites with comments. In light of the recent attention we have received in the media, I thought this would be a good opportunity to share an update with all of our physicians and advanced practice clinicians of what makes APP special, what we stand for, and provide reassurance to our team amidst these misrepresentations so you are able to discern fact from fiction should you read or hear about APP in the media, social media, or even discussions with colleagues. Our goal is that you are well informed so you can feel proud to work with APP and and also correct misinformation as you come across it.
We built APP to be a specialized management company, intentionally designed to deliver a level of engagement, expertise, and partnership that allows us to differentiate ourselves as an industry leader in quality in the patient care experience and provide an environment that allows our providers to practice at a high level within a winning team environment enhancing their professional satisfaction. Our focus is simply on exceeding the expectations for all those we serve.
As I have shared in other recent articles, the field of Emergency Medicine—and all practice types within the specialty—are facing several headwinds right now which must be navigated well:
- Medicare reimbursement declines from sequestration and COVID relief starting in Q2 2023
- Volatile patient volumes, with an overall net loss of more than 800,000 ED visits across our company from our pre-COVID volumes
- Rising labor costs as physicians, APCs, and nurses leave the job market and companies must rely on more temporary staffing resources
- Reimbursement volatility secondary to disruption from No Surprise Billing legislation
- Our hospitals expecting their outsourced partners to share in the financial challenges they are experiencing from reimbursement declines
Despite these headwinds, we are confident we will successfully navigate these situational challenges together. With the strong support from each of our financial partners who are committed to facilitating our success, we will continue to be recognized as an industry leader and to serve in new markets as we grow. It is our collective responsibility as good stewards of our resources to manage our practices thoughtfully and adjust accordingly to any volume and reimbursement changes we experience. Know that we stand steadfast together on our commitment to exceed expectations for our patients, providers, and hospital partners, and to fulfil our mission to deliver safe, compassionate, and efficient care to every patient, every time.
While all of us in healthcare right now are working hard to provide exceptional patient care in a challenging environment, I truly believe that APP is well-positioned for a strong future, and the foundation we are laying today leads to enhanced operational security, access to more best practice resources, and ongoing educational deliverables to further support our clinical care teams. I want to take an opportunity to again “Thank You” for being a part of our journey to excellence.
As always, should you have any questions regarding anything I shared here or other questions about APP’s future, please
EMAIL ME, call me at xxx-xxx-xxxx or click the “Ask Tony” button below that appears on every Clinical Update issue.