Definitely call them, Janet Small is a wonderful lady. My situation is somewhat different from yours, but I can share an experience with calling the office with you. I had interviewed on 9/21 and was told they would send correspondence on 10/16. A week later I had still not received any mail, so I called the office and she at first told me to wait two weeks. The next week (now two weeks after the correspondence was sent) I called again and she was quite puzzled that I had not received my mail. I told her it wasn't their fault and that Charlottesville's USPS is terrible, but she apologized nonetheless. She said she would re-send it, but I still did not trust Cville's mail services, so I gathered the nerve to suggest to her that perhaps I could walk in to the admissions office and pick up the mail myself. She agreed and I walked in to the office a short while letter and picked up the mail, which was an acceptance letter!!
This still wasn't the end...they only gave me the acceptance letter, but not the conditions of acceptance that you are supposed to return to hold your place in the class. You are given three weeks to return these forms, and three weeks after my letter was supposed to have been sent, I still had not received them. Once again I called the office and suggested I walk in and fill out the necessary paper work, and she told me that I would need a passport picture as well. So she saved me time by telling me to get the picture first, then to bring it in and fill out the forms in the office.
Point of the story - they were very nice and very accomdating to me, so I think it's worth a shot to call them!
Good luck!
