I actually sent an email directly to Steven Lieberman ( VA undersecretary of health) responding to one of his emails about about the REBOOT task force telling him if I get one more email telling me to do yoga or mindfulness, I'd go postal. FWIW, he actually took it well and said he gets it. But I've been disappointed that "more time off" was named as a priority during the focus groups they had, yet is not on the priority list. I've emailed them telling the REBOOT folks that it is gaslighting nonsense to be sending us emails about work/life balance when non-title38 employees start with 13 days off a year. etc.
For me there are two things--really, aspects of the psychological work environment that probably contribute the most to my demoralization and burnout:
1) The VA constantly talks 'out of both sides of its mouth' with respect to its policies/procedures and public facing messaging. This results in far more friction in the therapeutic encounter than would otherwise be the case for the provider. For instance, all of the public messaging has been along the lines of 'one suicide is too many,' 'we're here for ALL veterans with mental health needs, ALL the time, and forever.' Essentially sending the message that we are not 'rationing care' and that we are 'here' (#BeThere) for veterans whenever they need us to be. However, behind closed doors, there is pressure to 'maximize' productivity/access and 'get em it, get em out' in some pre-determined number of sessions or to 'make' them engage in therapy (all the while providing motivational interviewing training to therapists with the opposite set of philosophical assumptions) along with the message that veterans who are in therapy 'too long' are wasting time/resources. Now, certainly this may be the case in some areas but, by and large, I haven't seen a lot of 'waste' in that area. In any case, the VA should present a CONSISTENT MESSAGE to both veterans/families as well as providers (internally).
2) Somewhat related to #1, just like all dysfunctional families, the dysfunctional organization is beset with dysfunctional schemas regarding their providers (whom they regard as their 'children'...their 'bad children') and whenever something is 'wrong,' the predominant set of assumptions are that the providers are to blame. They are being 'lazy' or 'incompetent' in some way. Besides being myopic this is clearly self-serving for those in charge. If there is 'an issue' (e.g., access issues), then there are basically three main sources of contribution to the problem: (a) veteran behaviors, (b) provider behaviors, (c) systems issues (which imply lack of appropriate administrative behaviors). Well, obviously, we can't address the problem of veteran behaviors (e.g., no-showing, cancelling last minute, not doing homework, having a different agenda (secondary gain)) because that would not be politically correct and may make people uncomfortable. Likewise, we cannot acknowledge system-level issues (free expensive mental healthcare for life with no penalties (ever) for no-shows or cancellations, internally inconsistent philosophies of care and contradictory policies/procedures) because that would mean that administrators bear some responsibility for the issues and may need to change their behavior. What does that leave? Oh yeah, it's the providers. Every time. It just gets old.