VA Mental Health Provider Venting / Problem-solving / Peer Support Thread

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Any other BHIP therapists just really, really sick of awful therapy referrals?
A referral for someone who has no actual interest in therapy and some other provider just thought they’d benefit despite the patient stating they really weren’t all that interested and then the patient is wondering why they’re meeting with you? That’s been happening to me more lately.
 
A referral for someone who has no actual interest in therapy and some other provider just thought they’d benefit despite the patient stating they really weren’t all that interested and then the patient is wondering why they’re meeting with you? That’s been happening to me more lately.
Sorry to jump on, but this happened a lot in community health. And then also having to keep contacting people to get them to re-engage in therapy, I almost felt like I was harassing them and I'm not sure the same requirements happen in private practice. If someone doesn't want to come in, they don't want to come in.
 
Sorry to jump on, but this happened a lot in community health. And then also having to keep contacting people to get them to re-engage in therapy, I almost felt like I was harassing them and I'm not sure the same requirements happen in private practice. If someone doesn't want to come in, they don't want to come in.
You are correct. Administrative mandates/pressure to 'aggressively pursue' patients while they are passively (or sometimes actively) avoiding therapy is a symptom of a dysfunctional organization with such latent schemas as: 1) we know what is best for everyone; 2) providers are lazy and 3) if we weren't on top of hounding our providers to hound patients back into therapy, then the world would fall apart and everyone would kill themselves.

It's also, clinically, the opposite of what you do from a motivational interviewing perspective (or even a common sense perspective).

It also is counter-productive in relation to their motivation to even engage in therapy while in session with you. In such a scenario, cognitive dissonance works against you--especially in organizations where the therapy is provided free of charge. The client is sitting there thinking, 'This &^**^ won't stop calling me and begging me to come back into this damn therapy. They should be paying ME to be here.'

Totally dysfunctional and unnatural dynamic. Think about the implicit message you're sending to the client as well as the time/effort/money being wasted.

So, let's increase that VA budget by another several tens of billion dollars next year earmarked for 'mental health product line' and hire more non-providers to harass the providers to do more follow-up calls like telemarketers to get their numbers up and hit their 'metrics' regarding three (hell, make it seven) calls to a client after an outpatient no-show.
 
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Any other BHIP therapists just really, really sick of awful therapy referrals?
This might be a good time for me to restate my example of once VA patient (circa 2017) who threated to kill people if not helped. We went thru all the usual stuff at the session. He said if it didn't work he might "kill some people? He asked what would happen then. I told him he would go to jail, likely for the rest of his life. So, maybe he should shut the **** up with that kind of stuff before it gets him in serious trouble.

After a while (like an hour?), I discovered that he seriously thought that if he was a veteran and shot people..... "something else" would happen. I mean. this guy ACTUALLY truly believed he should be able to get away with it because he had "PTSD."

I then emailed my chief and told her I thought this guy was a walking lawsuit/disgruntled govment nuttcase shooter nightmare (not to mention i didn't like him at all.... and you can't really treat people you don't like) and that some else should probably take up the reins there.
 
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This might be a good time for me to restate my example of patient who threated to kill people if not helped. We went thru all the usual stuff. He said if it didn't work he might "kill some people? He asked what would happen then. I told him he would go to jail, likely for the rest of his life. So, maybe he should shut the **** up with that kind of stuff before it gets him in serious trouble.

After a while (like an hour?), I discovered that he seriously thought that if he was a veteran and shot people..... "something else" would happen. I mean. this guy ACTUALLY truly believed he should be able to get away with it because he had "PTSD."

I then emailed my chief and told her I thought this guy was a walking lawsuit/disgruntledly govment nuttcase shooter employee nightmare (not to mention i didn't like him at all.... and you can't really treat people you don't like) and that some else should probably take up the reins there.
Had a veteran with service-connected PTSD I was doing therapy with (anger management workbook). He starts talking (half-serious, half-joking) about how if he killed someone that, because of his PTSD diagnosis, he would just claim 'insanity' and he believed that...I dunno...he wouldn't be prosecuted or something? I made a psychoeducational / reality-orienting comment to the effect of how difficult the 'insanity defense' is to utilize in cases of prosecution for killing someone and that PTSD wasn't really a diagnosis that was among those where people used that defense. He stuck to his guns claiming superior knowledge in the area at which point I essentially declined the offer to get in a debate with him by redirecting him to the therapy tasks/agenda at hand (after ensuring that he was, indeed, just 'kidding' and testing boundaries). Of course he backed off of it and said he was just joking (and this was almost certainly the case, given his clinical history, the context, the non-verbals, the high level of functioning and behavioral control, etc.). But I really do believe that veterans like this really do believe that they could 'kill someone and get away with it' and claim the 'blackout' PTSD defense and that, somehow, they'll get off Scot free.
 
A referral for someone who has no actual interest in therapy and some other provider just thought they’d benefit despite the patient stating they really weren’t all that interested and then the patient is wondering why they’re meeting with you? That’s been happening to me more lately.
I try to imagine how I would feel if I got a call from a behavioral health provider out of the blue that was like "So your doctor had some concerns about you, how about making a therapy appointment?" That's kind of really freaking weird and I don't think I would go back to that doctor or schedule an appointment with that therapist.
 
Had a veteran with service-connected PTSD I was doing therapy with (anger management workbook). He starts talking (half-serious, half-joking) about how if he killed someone that, because of his PTSD diagnosis, he would just claim 'insanity' and he believed that...I dunno...he wouldn't be prosecuted or something? I made a psychoeducational / reality-orienting comment to the effect of how difficult the 'insanity defense' is to utilize in cases of prosecution for killing someone and that PTSD wasn't really a diagnosis that was among those where people used that defense. He stuck to his guns claiming superior knowledge in the area at which point I essentially declined the offer to get in a debate with him by redirecting him to the therapy tasks/agenda at hand (after ensuring that he was, indeed, just 'kidding' and testing boundaries). Of course he backed off of it and said he was just joking (and this was almost certainly the case, given his clinical history, the context, the non-verbals, the high level of functioning and behavioral control, etc.). But I really do believe that veterans like this really do believe that they could 'kill someone and get away with it' and claim the 'blackout' PTSD defense and that, somehow, they'll get off Scot free.

I once treated a veteran as a student who did have PTSD and fired a gun at a party after being triggered. Ended up killing someone. Nice guy, but he spent 20 years in prison and got a lot of treatment before I met him.
 
I once treated a veteran as a student who did have PTSD and fired a gun at a party after being triggered. Ended up killing someone. Nice guy, but he spent 20 years in prison and got a lot of treatment before I met him.
That's a sad one.
 
Any other BHIP therapists just really, really sick of awful therapy referrals?

Not in BHIP, but HBPC as a program gets some absurd referrals from the VA PCP teams. Everything from people being too lazy to go to clinic to folks who set their residence on fire and physically attacked staff. Just No.
 
Actually, the vet said it saved his life. He never got treatment before prison and was self medicating with ETOH until be blacked out.
These are difficult/precarious cases to treat...and they're fairly frequent in VA outpatient. Vet with PTSD and severe alcohol use disorder (and other comorbidities). Frequent heavy alcohol use, 'blackouts,' anger outbursts. Clearly a volatile situation with significant long-term risks for something tragic happening at some point but veteran doesn't meet legal criteria for involuntary hospitalization acutely (which would probably destroy the therapeutic alliance at that point anyway). You just try to do the best treatment you can (when they show up for therapy), maintain/deepen the therapeutic relationship and try to leverage it to help them move forward...maybe sneak in a little practical risk-reduction efforts.
 
A referral for someone who has no actual interest in therapy and some other provider just thought they’d benefit despite the patient stating they really weren’t all that interested and then the patient is wondering why they’re meeting with you? That’s been happening to me more lately.

Those, and patients who don't actually want to do therapy and just want someone to listen to their stories/jokes/etc.
 
Do any of you that do trauma therapy get referrals from VJO who are insistent that the patient do trauma therapy RIGHT NOW even though it's clearly not a good time and they aren't able to fully engage? So frustrating.
not specifically trauma therapy, but many send veterans over for "anger management"; upon interview these veterans have been court mandated to take anger management and are seeking a "certificate of completion" to show to a judge. i cringe at these referrals.
 
not specifically trauma therapy, but many send veterans over for "anger management"; upon interview these veterans have been court mandated to take anger management and are seeking a "certificate of completion" to show to a judge. i cringe at these referrals.
I do too. Haven't gotten many, but such a referral almost always means the veteran will be entering into 'therapy' only because they are being compelled and will, therefore, likely be stuck in pre-contemplation and be minimally invested in the therapy. However, for those who might be willing to work, I can offer them a CBT workbook on conceptualizing and dealing with anger in order to put some structure in place and have an objective body of therapeutic work that they can either actively engage (or not) and this can be documented.

'Treatment courts' (or whatever they're called) are a mixed-blessing and a good/bad idea. I remember cringing when I was reading about all the 'veteran treatment courts' that they were setting up. On the one hand, I think it is good that society is beginning to conceptualize the role of mental illness in predisposing people (including veterans) for behavioral outcomes that get them in trouble with the law and even endanger others. On the other hand, I despise the almost childlike 'black-or-white' categorical and dichotomous way of thinking about these things such as an individual case being entirely 'due to mental illness' vs. 'due to being a 'bad person/criminal''. We all know that reality is more complex than that and that--at the level of the individual, for instance, who has committed a crime out of anger being sent messages that it is 'not their fault' also can, unfortunately, send the message that refraining from the same type of criminal or dangerous behavior in the future is also 'not their responsibility.'

I also believe that it is a failure of wisdom on the part of society to promote separating people into different 'classes' of society with respect to things like the types of punishment they receive for violent offenses. If veterans with PTSD (or other mental illnesses such as depression, substance abuse, personality disorders) have a special 'track' in the criminal justice system that they are steered toward (or may avail themselves of) that is unavailable as an option for those people who have these same mental disorders but who happen not to be veterans then we are setting up veterans as a 'special class' of citizen to whom the laws relating to consequences for violent crimes do not apply (or, at least, do not apply in the same way). If the rationale is 'well, a veteran with PTSD (a mental illness) needs to have his/her mental illness (as a contributor to the violent behavior) taken into account and be steered more toward treatment/rehabilitation rather than punishment (fines/imprisonment), then why would that logic not also extend to the non-veteran offender?

This concern is relevant to the present context in the following manner:

If a veteran is told by the courts that they will be 'lenient' on him/her for their violent behavior and, thus, send them to therapy/rehab in lieu of a more traditional sentencing pathway, then it may be likely that the veteran will interpret this as indicating that he/she is not as culpable or responsible for regulating his behavior (aggression) as other members of society. This would be squarely at odds with the mindset that a veteran client would need to have entering into 'anger management.' If a veteran client presents (either implicitly or explicitly) with this viewpoint ('I can't help myself, I have PTSD and when idiots trigger me, I go off and God help them'), then--besides all the usual stuff regarding building the therapeutic alliance--the only practical approach left for the therapist is motivational interviewing + offering a body of work (active treatment) such as a CBT anger management workbook approach and successively cutting the workload for the patient (in terms of reading materials, completing worksheets/assignments) down into such small bite-sized pieces that the usual excuses such as 'I didn't have time to do it, was too busy' or 'I didn't understand the assignment' or 'I can't do this' are rendered so moot as to result in you and the patient staring into one another's eyes while your eyes simply reflect back into theirs: "Really?" Not in a cynical, demanding, contemptuous, or even pitying way...more just in a kind but reflective way. LOL. Been there many times. "Your move, Chief."
 
Since I left the VA system (and even before) I started to believe that a healthcare system that is based solely on ones former occupation is unnecessary, unjustified, and...unjust to the rest of society. I have since been of the opinion that a nationwide VA Healthcare System should NOT exist at all. I have disclosed this opinion before, but not FULLY discussed it here. SDN is NOT really the most friendly place to discus such an unpopular point of view.
Fully agree.
 
Yup, at least for neuropsych evals in my area, good luck finding anything in the community more than 4 months out. And, if you no show me, I am not rescheduling. I have had 2 no shows in a year and a half in private practice for clinical patients, and one was because the pt was hospitalized the night before. My no show rate in the VA was roughly 20-33% in any given quarter. Higher no show rates for IME work, but I don't mind that due to my exorbitant no show fee.
It’s not a WN post if he/she doesn’t mention their exorbitantly lucrative IME gig lol but my question is, based on your experience on both private and VA sides, are you saying this is a good time to open up a non-forensic private practice in Neuropsychology?
 
Back when I cared more I did Google searches myself (since we weren't given anything specific) for VA-related docs relevant to this issue. I remember at some point coming across a PowerPoint presentation that was apparently done at the national (or maybe VISN) level by someone in some central office outlining an argument that six hourly sessions per day should be the standard for an 8 hour shift but I can't lay hands on the document right now.
I would like to lay hands on the person who created that idea.
 
It’s not a WN post if he/she doesn’t mention their exorbitantly lucrative IME gig lol but my question is, based on your experience on both private and VA sides, are you saying this is a good time to open up a non-forensic private practice in Neuropsychology?

Always good to let people know that the grass is indeed greener 😉 As far as the non-forensic neuropsych practice, while less lucrative than IME work, one can still outearn their VA total compensation pretty easily in most areas. Unless you are in a very saturated area, it's pretty easy to have a full schedule and a waiting list within a year of going PP, especially if you take Medicare.
 
Always good to let people know that the grass is indeed greener 😉 As far as the non-forensic neuropsych practice, while less lucrative than IME work, one can still outearn their VA total compensation pretty easily in most areas. Unless you are in a very saturated area, it's pretty easy to have a full schedule and a waiting list within a year of going PP, especially if you take Medicare.
Definitely, money matters are embarrassingly underdiscussed in our field. And great response, thank you! I am in the process of making the switch, and I keep having doubts about my ability to build a steady and profitable caseload. Then you reminded us of the outrageous community waitlists and I feel empowered again, since I am accepting insurance. Thanks!
 
Definitely, money matters are embarrassingly underdiscussed in our field. And great response, thank you! I am in the process of making the switch, and I keep having doubts about my ability to build a steady and profitable caseload. Then you reminded us of the outrageous community waitlists and I feel empowered again, since I am accepting insurance. Thanks!

Yep, just approach a few neurologists and primary care clinics, let them know you are open for business, and soon you'll have more referrals than you'll ever need.
 
Yep, just approach a few neurologists and primary care clinics, let them know you are open for business, and soon you'll have more referrals than you'll ever need.
Good one! In addition to actually having a passion for the work I do, I'm so excited and ready for greener pastures! My big boy britches are beyond ready to hit the networking trail. Thank you again, these tips from seasoned pros are invaluable. I hope I am not derailing this thread but please keep them coming in other threads, I have bookmarked some of your other tips as well so I promise they are helping at least 1 person on here haha.
 
Since I left the VA system (and even before) I started to believe that a healthcare system that is based solely on ones former occupation is unnecessary, unjustified, and...unjust to the rest of society. I have since been of the opinion that a nationwide VA Healthcare System should NOT exist at all. I have disclosed this opinion before, but not FULLY discussed it here. SDN is NOT really the most friendly place to discus such an unpopular point of view.

Meh, I work the VA and I have no problem with the idea. We shouldn't exist.
 
A question about GS level change - I will be eligible to level up in about a month (verified with HR). HR stated that my supervisor would need to initiate the request in MSS, which I have no idea what it is. I followed up with my supervisor yesterday, and my supervisor stated that it would need to wait until my eligible date to submit the request in MSS. That does not sound right to me as everything takes so long, and my best guess is that this thing probably should be initiated before my eligible date. It feels like it would have been easier if I resign and re-apply...smh. Anyone familiar with the process would be willing to share? Thanks a million!
 
A question about GS level change - I will be eligible to level up in about a month (verified with HR). HR stated that my supervisor would need to initiate the request in MSS, which I have no idea what it is. I followed up with my supervisor yesterday, and my supervisor stated that it would need to wait until my eligible date to submit the request in MSS. That does not sound right to me as everything takes so long, and my best guess is that this thing probably should be initiated before my eligible date. It feels like it would have been easier if I resign and re-apply...smh. Anyone familiar with the process would be willing to share? Thanks a million!

MSS, as best I can recall, is a program/website used for various personnel actions. It's needed to onboard trainees and new employees, for example. I don't know if the supervisor has to wait to enter the request until the eligible date, but I wouldn't be surprised to hear that's the case. It may somehow get auto-rejected (either by the program or the first person reviewing it) if the dates don't line up.

Is this for a step or grade change, btw? I'm guessing grade, but just curious. Either way, even if it takes them a couple months to process, I believe they should give you back pay to the time you were eligible/the time the request was submitted. Give or take.
 
A question about GS level change - I will be eligible to level up in about a month (verified with HR). HR stated that my supervisor would need to initiate the request in MSS, which I have no idea what it is. I followed up with my supervisor yesterday, and my supervisor stated that it would need to wait until my eligible date to submit the request in MSS. That does not sound right to me as everything takes so long, and my best guess is that this thing probably should be initiated before my eligible date. It feels like it would have been easier if I resign and re-apply...smh. Anyone familiar with the process would be willing to share? Thanks a million!
That lines up with what I know, although I’m unaware if it can be submitted before or not.

However, mine changed over during the second payroll period after I became eligible so I hopefully they can submit it when that date hits and then it be processed pretty quickly.
 
MSS, as best I can recall, is a program/website used for various personnel actions. It's needed to onboard trainees and new employees, for example. I don't know if the supervisor has to wait to enter the request until the eligible date, but I wouldn't be surprised to hear that's the case. It may somehow get auto-rejected (either by the program or the first person reviewing it) if the dates don't line up.

Is this for a step or grade change, btw? I'm guessing grade, but just curious. Either way, even if it takes them a couple months to process, I believe they should give you back pay to the time you were eligible/the time the request was submitted. Give or take.
Thank you, AcronymAllergy! Yes! It will be a grade change. That makes sense now. I can see it gets auto rejected if the dates don't line up. So, I will be patient and wait until next month to remind my supervisor again 🙂
 
That lines up with what I know, although I’m unaware if it can be submitted before or not.

However, mine changed over during the second payroll period after I became eligible so I hopefully they can submit it when that date hits and then it be processed pretty quickly.
Thank you, summerbabe! Luckily, the HR people at my current VA facility are very responsive and stay on top of things. Hopefully, it will be processed pretty quickly here 🙂
 
Thank you, summerbabe! Luckily, the HR people at my current VA facility are very responsive and stay on top of things. Hopefully, it will be processed pretty quickly here 🙂
You need to heap all possible praise on these people so they don't leave for other positions (which is almost inevitable). Buy them coffee, give them gift cards, bring them donuts. That, or see if you can somehow forward-date all HR-related paperwork you ever foresee yourself needing now so they'll go ahead and complete it for you.
 
You need to heap all possible praise on these people so they don't leave for other positions (which is almost inevitable). Buy them coffee, give them gift cards, bring them donuts. That, or see if you can somehow forward-date all HR-related paperwork you ever foresee yourself needing now so they'll go ahead and complete it for you.
Those pre-covid world tricks don't work. Most of these people went virtual, so you can never bother them again.
 
We don't even have HR at our facility anymore. It's all centralized through the VISN.

We still have both, but I am not sure how it works. Some folks are hired through local HR and some through the centralized system. Makes no sense...which is why the government did it.
 
God bless you. Seriously...the stories I've heard/read about it are atrocious.

Well...we are finding out just how much in the hole we are. Lots of issues going on. There are some pros to it. For my job purposes, it's not too much of a hassle now, but there's a bunch of crap to be worked out. Even more so on the prescriber's side of things.
 
I’ve tried to reach 5 different HR personnel (VISN and facility specific) several times since early spring and haven’t gotten ahold of ANYONE. Now something pressing has come up necessitating an adjustment of my start date, and I really do need to reach someone.
 
I’ve tried to reach 5 different HR personnel (VISN and facility specific) several times since early spring and haven’t gotten ahold of ANYONE. Now something pressing has come up necessitating an adjustment of my start date, and I really do need to reach someone.
There are some 'employees' / departments at the VA whom you have to, literally, 'lay siege' to in order to finally get through to them and/or get them to help you (by doing their job).

HR departments typically have some of the most impregnable fortresses I've ever seen.
 
There are some 'employees' / departments at the VA whom you have to, literally, 'lay siege' to in order to finally get through to them and/or get them to help you (by doing their job).

HR departments typically have some of the most impregnable fortresses I've ever seen.
When I started my current position I harassed HR nearly every day so they would file my FEHB on time so my benefits could start at the earliest possible moment. Some folks who started around the same time as me didn’t have their paperwork processed for months. I know folks whose grade increases were delayed several months and they had to resort to emailing every single day. Seems like the next step to get their attention is cold calling via Teams.
 
When I started my current position I harassed HR nearly every day so they would file my FEHB on time so my benefits could start at the earliest possible moment. Some folks who started around the same time as me didn’t have their paperwork processed for months. I know folks whose grade increases were delayed several months and they had to resort to emailing every single day. Seems like the next step to get their attention is cold calling via Teams.
Sounds like a 'High Reliability Organization.' Checks out. I mean, I've been getting emails several times a week touting the VA as a 'High Reliability Organization' and I think one of them even asked that I make a pledge to do everything I can to ensure that we 'remain' such a 'High Reliability Organization.' LOL.
 
I’ve tried to reach 5 different HR personnel (VISN and facility specific) several times since early spring and haven’t gotten ahold of ANYONE. Now something pressing has come up necessitating an adjustment of my start date, and I really do need to reach someone.
Has your direct supervisor/leadership in your new hiring dept been of any help? I imagine they would need to initiate some behind the scenes things to get something like a start date changed. Good luck!
 
When I started my current position I harassed HR nearly every day so they would file my FEHB on time so my benefits could start at the earliest possible moment. Some folks who started around the same time as me didn’t have their paperwork processed for months. I know folks whose grade increases were delayed several months and they had to resort to emailing every single day. Seems like the next step to get their attention is cold calling via Teams.

I too had to do the same for my initial onboarding. Our HR was terrible. I'm actually coming up to my year anniversary on August 1st so I can bump up to GS-12. My supervisor already submitted their paperwork months ago so that component wouldn't hold up the process. But I guess now that's a moot point since I am moving to Houston in September.
 
Has your direct supervisor/leadership in your new hiring dept been of any help? I imagine they would need to initiate some behind the scenes things to get something like a start date changed. Good luck!
That’s a good idea, I hadn’t thought to reach out because the start date thing was a new hiccup, and I had other questions for HR that don’t have anything to do w/new supervisor’s duties. Thank you for the suggestion!
 
Talk to me about all your favorite parts about being fully telework (or halfsies in office/fully in office) if that's your situation. I'm having a hard time deciding whether to go fully virtual.
 
Talk to me about all your favorite parts about being fully telework (or halfsies in office/fully in office) if that's your situation. I'm having a hard time deciding whether to go fully virtual.
I'm in a fully virtual VA role and love the flexibility to work in my own spaces and take my breaks as I see fit (laundry, pets, making food, etc). A VA iphone with Teams synced being a game changer to not always being tied to a desk. And shortening my morning and post-work routine, which I don't miss one bit.

I'm on a fully virtual team that is very functional so there's lots of opportunities to connect via Teams and get support. But that can be very different depending on your clinic/role.

If you're in a BHIP role, your schedule/grid may change to account for potentially not doing things like same-day access if MH leadership wants or prefers f2f.

Also, things like supervision or potentially advancing into leadership roles can vary depending on your facility, with f2f being preferred in some places.
 
Talk to me about all your favorite parts about being fully telework (or halfsies in office/fully in office) if that's your situation. I'm having a hard time deciding whether to go fully virtual.
I'm not in the VA system, but I can speak to running a virtual practice.

For ~6 months I didn't have a permanent office space, and it was an adjustment. Meeting other providers, lawyers, etc. were mostly lunch meetings or coffee at their offices. Prior to that I had sublet space, but it wasn't a great fit.

It took awhile to adjust to having a home office, but the flexibility has been wonderful. I usually take 1-2hr off in the middle of the day to do lunch meetings, run errands, etc. Work/Life balance can be a challenge, so having a dedicated office in the house is strongly recommended. I ended up going back to a permanent office, but having minimal overheard for a number of months was nice. :laugh:

If I had a VA job and had the option to work from home....I absolutely would do it. I miss having colleagues around to run a case by, but that can be addressed via zoom chats. Not having to drive has been wonderful too.
 
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Talk to me about all your favorite parts about being fully telework (or halfsies in office/fully in office) if that's your situation. I'm having a hard time deciding whether to go fully virtual.
I like having control over my workspace, especially in terms of ergonomics and comfort. I like having easy access to my fridge and snacks and food delivery. I like being home to be able to sign for packages or take them in as they're delivered. I do not miss the commute at all.
 
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