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I see the VHA has finally caught up to the VBA in that regard!ISS is my new nemesis. WHY would you make a scheduling program that times out after like 10-15 min?
I see the VHA has finally caught up to the VBA in that regard!ISS is my new nemesis. WHY would you make a scheduling program that times out after like 10-15 min?
My understanding was that ISS is replacing GUI...I hope not VSE. Any idea how to see a full week of a provider's schedule (multiple clinics)?Is ISS replacing VSE? It has been nice being able to see if someone is checked in.
Nope. Apparently, allowing a provider to simply view a straightforward "heads up display"/ GUI of his/her appointments has never been a priority for VA, despite the technology for doing so having been around (and mainstream) since at least Windows 3.11.My understanding was that ISS is replacing GUI...I hope not VSE. Any idea how to see a full week of a provider's schedule (multiple clinics)?
Yeah you can select the provider (yourself) and I see all my clinics and the times. Then I see the vets displayed going from left to rightMy understanding was that ISS is replacing GUI...I hope not VSE. Any idea how to see a full week of a provider's schedule (multiple clinics)?
I don't even think we had "GUI" implemented at our site (what was it?).Yup, ISS is replacing GUI. I will miss GUI.
I can only see one day at a time with all my clinics showingYeah you can select the provider (yourself) and I see all my clinics and the times. Then I see the gets displayed going from left to right
I don't even think we had "GUI" implemented at our site (what was it?).
I can only see one day at a time with all my clinics showing
Yes, that appears to only change thing when you search by clinic but doesn't have an impact on the view when searching by providerHave you changed the view to "Monthly" under preferences?
And...here we go again...![]()
‘We Need to Terminate Treatment’: VA Mental Health Providers Say They Are Under Pressure to Limit Care
Veterans Affairs mental health providers say they are being pressured to curtail therapy sessions for veterans. VA says they following evidence-based best practices.thewarhorse.org
I can only speak to my VA but I have not seen anything like what the current or former staff *in the article* have discussed. However, I have seen certain colleges describe it that way because they were used to doing ineffective, never-ending care.I agree that VA has, for years, had a problem with indefinite-duration "therapy" (e.g., patients coming in for years on end for what amounts to one hour a week/month of scheduled social interaction). One of the more common complaints from VA colleagues was always that they de facto weren't allowed to discharge patients. Efforts to limit that make sense. But blanket mandates (that VA then says aren't really mandates), seemingly without any actual input from frontline clinicians, aren't the way to do it.
You want to know what's really interesting. There's absolutely zero reason to need to 'limit care' in the VA when it comes to actual, weekly, active cognitive-behavioral psychotherapy (as, for example, described in Judith Beck's book Cognitive Therapy: Basics and Beyond). It has been my experience that somewhere between 80-90% of veterans who are 'seeking therapy' in this population will (of their own accord) passively drop out (via no-shows and cancellations) if the therapist simply holds to the following basic principles:I agree that VA has, for years, had a problem with indefinite-duration "therapy" (e.g., patients coming in for years on end for what amounts to one hour a week/month of scheduled social interaction). One of the more common complaints from VA colleagues was always that they de facto weren't allowed to discharge patients. Efforts to limit that make sense. But blanket mandates (that VA then says aren't really mandates), seemingly without any actual input from frontline clinicians, aren't the way to do it.
You want to know what's really interesting. There's absolutely zero reason to need to 'limit care' in the VA when it comes to actual, weekly, active cognitive-behavioral psychotherapy (as, for example, described in Judith Beck's book Cognitive Therapy: Basics and Beyond). It has been my experience that somewhere between 80-90% of veterans who are 'seeking therapy' in this population will (of their own accord) passively drop out (via no-shows and cancellations) if the therapist simply holds to the following basic principles:
(a) refuse to just 'rubber stamp' PTSD self-diagnoses-- for questionable cases, simply insist that veterans begin with a course of weekly therapy that requires cognitive-behavioral self-monitoring (tracking events, thoughts, emotions, behaviors) and go from there
(b) insist on pre-planned and pre-scheduled weekly sessions comprising an actual course of psychotherapy (anywhere between 8 and 20 weekly sessions)
(c) have at least semi-structured sessions (not necessarily manualized protocol treatment sessions) including agenda-setting, staying on focus, between-session assignments (homework), holding veterans accountable, identifying and addressing any lack of engagement or therapy-interfering behaviors
(d) measuring symptoms via checklists and addressing any lack of improvement
Again, if you have 100 veterans 'needing help' and 'begging for therapy' lined up, at the end of 3-6 months, you will be left with only 10-20 veterans still engaged in 'therapy.' If the provider sticks to the above principles, most simply self-select out of therapy because they were not actually there for therapy (self-evaluation and self-change) in the first place. Most are there to document symptoms ('My PTSD has gotten worse') or create 'evidence' of worsening condition for service-connection related claims (either initial s/c, 'upgrade' to PTSD, and/or increase in percentage to 100%, permanent and total, TDIU, caregiver support/ aid and attendance). They are there with a motive that has nothing to do with participating in an active process of taking responsibility for their patterns of thoughts/emotions/behaviors or learning more effective coping skills. However, they are never going to come clean about their true motives. The only way to address it is to just assume that they're there for actual therapy and provide that service (and do not give in to the temptation to just 'give them what they want' to make them go away). The upside is that--regardless if they are truly there for therapy or not--the problem works itself out in time because you are offering everyone active, evidence-based, potentially-effective courses of psychotherapy. The ones that are really there for therapy stay, engage, and improve. The ones who are there for some other reason dropout on their own (passively). Problem solved. But it does take work on the part of the therapist up front and it takes the courage to stop avoiding the 'elephants' in the room.
This is a problem with a very straightforward solution. That has been my experience. The problem is that everyone is stuck in a maladaptive cycle of avoidance, most therapists included.
That and the fact that 'leadership' isn't really leadership. Spitting out mandates (one-size-fits-all) isn't 'leadership.' Leading by example and then teaching others how to properly engage patients in therapy would be true leadership.
There are 'unwritten rules' that are intermittently (but sometimes brutally) enforced in the VA. One of those appears to be 'you never say no to a veteran...especially where PTSD is involved.' This rule has tremendous negative consequences (one of which is the 'access' issue). But nobody will ever admit that it is an actual rule. It isn't written down anywhere (it doesn't have to be), it is simply enacted. People know that if you are the type of provider who tells the truth, refuses to lie, and hold boundaries with veterans you will elicit many complaints and grievances against you. People know that is career (advancement) ending in the VA system. You will get painted as 'not an advocate' for your veterans. True leadership would be making it clear that appropriate professional behavior and boundary setting and holding will be rewarded (not punished) in the system. But that will never happen because politics runs everything (even 'healthcare') at VA.
Very true and very good point.The other half of this is that it is not "veterans" but a self-selecting group of veterans. The way priority groups work at the VA means that those not after a service connection that are functioning in some way and holding down a job are often never seen at rhe VA in the first place.
Yes, some of them do. If they experience pain, they expect they should have physical therapy. When they get turned away, they usually get another consult for a chiropractor.I'm sorry, but if someone is in therapy for ten years it is past time to revisit the treatment plan and determine if 1) therapy is still needed and 2) if it is, what might be a more appropriate and effective option?
I don't get why unlimited therapy is viewed as an entitlement. It's a healthcare service. Do you expect to do physical therapy for ten years? And the active episodes of care model postulates that you can reengage whenever you need to for a new episode of care. What is the difference between having a prescheduled appt every 2-3 months or calling your therapist to schedule an appt when you need one? Especially when most, if not all VAs, offer same day mental health access. In the private sector, you don't get unlimited therapy either.
It's mathematically impossible to expect us to keep taking on new patients and not ever discharge anyone or place any boundaries around care.
(That being said, this needs to be a clinical decision and not some predetermined metric coming from administration)
This is what I was going to say in a Devil's advocate sort of way. If a person is stable, then do they need to be seeing a psychologist indefinitely on a once-monthly basis when a different level/type of care may be more appropriate, thereby allowing the psychologist to possibly see other (higher acuity?) patients? Maybe they do, but it seems like a fair question.I'm sorry, but if someone is in therapy for ten years it is past time to revisit the treatment plan and determine if 1) therapy is still needed and 2) if it is, what might be a more appropriate and effective option?
I don't get why unlimited therapy is viewed as an entitlement. It's a healthcare service. Do you expect to do physical therapy for ten years? And the active episodes of care model postulates that you can reengage whenever you need to for a new episode of care. What is the difference between having a prescheduled appt every 2-3 months or calling your therapist to schedule an appt when you need one? Especially when most, if not all VAs, offer same day mental health access. In the private sector, you don't get unlimited therapy either.
It's mathematically impossible to expect us to keep taking on new patients and not ever discharge anyone or place any boundaries around care.
(That being said, this needs to be a clinical decision and not some predetermined metric coming from administration)
Agree 100%. With the caveat (that I believe you would agree with, as well) that this should be up to the (responsible) clinician and that there may be some valid courses of therapy beyond, say 12-16 weeks (comorbid disorders, personality disorders). As long as we have (1) weekly sessions, (2) an active treatment approach based on empirical literature and case formulation, (3) specific goals/ skills building/ homework, and (4) accountability by objectively documenting progress, or lack thereof in the record, then therapy can continue.I'm sorry, but if someone is in therapy for ten years it is past time to revisit the treatment plan and determine if 1) therapy is still needed and 2) if it is, what might be a more appropriate and effective option?
I don't get why unlimited therapy is viewed as an entitlement. It's a healthcare service. Do you expect to do physical therapy for ten years? And the active episodes of care model postulates that you can reengage whenever you need to for a new episode of care. What is the difference between having a prescheduled appt every 2-3 months or calling your therapist to schedule an appt when you need one? Especially when most, if not all VAs, offer same day mental health access. In the private sector, you don't get unlimited therapy either.
It's mathematically impossible to expect us to keep taking on new patients and not ever discharge anyone or place any boundaries around care.
(That being said, this needs to be a clinical decision and not some predetermined metric coming from administration)
Yes, some of them do. If they experience pain, they expect they should have physical therapy. When they get turned away, they usually get another consult for a chiropractor.
I think the BHIP model has a recommendation to re-evaluate a veteran seen 20 sessions or more. I know some therapists bristle at the additional oversight, but I think it would be nice to have a team of people on the same page that a veteran has probably received maximum benefit from therapy. I will "discharge" a patient I have taught all the appropriate skills to, but psychiatry or the PCP will send them back because they're still unhappy with parts of their life or stressed out. I would never leave therapy either if the baseline expectation is they're chronically happy. I'm a doctor, not a magician.
This is what I was going to say in a Devil's advocate sort of way. If a person is stable, then do they need to be seeing a psychologist indefinitely on a once-monthly basis when a different level/type of care may be more appropriate, thereby allowing the psychologist to possibly see other (higher acuity?) patients?
For the life of me, I don't understand why we cannot just administratively abolish the once/month therapy session practice model. There is NO school/approach to therapy that endorses this as an evidence-based manner of implementing psychotherapy. They outlaw everything else by administrative decree. This is something that SHOULD be outlawed.This is what I was going to say in a Devil's advocate sort of way. If a person is stable, then do they need to be seeing a psychologist indefinitely on a once-monthly basis when a different level/type of care may be more appropriate, thereby allowing the psychologist to possibly see other (higher acuity?) patients?
Right. And neither are directives that lead to clinicians getting thrown underneath a massive bus when there's any sort of Veteran pushback. Your local manager will have you believe they'll support you but it's laid out clearly here national VA will say you're a bad eggI agree that VA has, for years, had a problem with indefinite-duration "therapy" (e.g., patients coming in for years on end for what amounts to one hour a week/month of scheduled social interaction). One of the more common complaints from VA colleagues was always that they de facto weren't allowed to discharge patients. Efforts to limit that make sense. But blanket mandates (that VA then says aren't really mandates), seemingly without any actual input from frontline clinicians, aren't the way to do it.
For the life of me, I don't understand why we cannot just administratively abolish the once/month therapy session practice model. There is NO school/approach to therapy that endorses this as an evidence-based manner of implementing psychotherapy. They outlaw everything else by administrative decree. This is something that SHOULD be outlawed.
Right. And neither are directives that lead to clinicians getting thrown underneath a massive bus when there's any sort of Veteran pushback. Your local manager will have you believe they'll support you but it's laid out clearly here national VA will say you're a bad egg
I had a veteran complain just last week that they "keep taking away my PT." Taking it away means they're just done with an episode of care. They want PT for the duration of their pain symptoms...which will likely be forever. I thought they were going to riot when we started limiting the amount of chiropractic appointments people could have.Ten consecutive years, though?
In our clinic we discuss episode of care length with the pt at their first appt, and then reevaluate at that point. It doesn't mean therapy can't continue, it just means that we check in and see how things are going.
Don't get me wrong, the VA is understaffed and that's a major issue that needs fixing, but that's a separate issue from the active episodes of care model.
I had a veteran complain just last week that they "keep taking away my PT." Taking it away means they're just done with an episode of care. They want PT for the duration of their pain symptoms...which will likely be forever. I thought they were going to riot when we started limiting the amount of chiropractic appointments people could have.
I had a veteran complain just last week that they "keep taking away my PT." Taking it away means they're just done with an episode of care. They want PT for the duration of their pain symptoms...which will likely be forever. I thought they were going to riot when we started limiting the amount of chiropractic appointments people could have.
It's a wild situation. Pain is another domain where I think people get really activated by limitations. I feel like a substantial number of our codes happen due to pain management disagreements (stimulants and sleep aids follow closely behind). I would be curious how many of our congressional complaints are pain related.Oh wow, I haven't run into that fortunately. I wonder though what the public reaction would be if that person was featured in an article. Would it be "wow, the VA really sucks for that" or would it be "why does this person need PT for ten years?"
I just think that mental healthcare is viewed so differently compared to non-mental healthcare. In fact, there's a document floating around in MH national that uses medical analogies to show how absurd some of the expectations people have for us are. Some examples:
–“Mr. Edwards completed chemotherapy and his cancer is in remission, but he really likes the oncology team and wants to keep seeing them. Can they keep scheduling him for visits?”
–“Ms. Jefferson has a diagnosis of lung cancer, but refused radiation and chemotherapy. She requested an oral antibiotic instead. Can you prescribe that?”
–“Mr. Washington is refusing surgery and physical therapy for his shoulder. But he has a shoulder problem, so ortho should keep seeing him even though he doesn’t want to engage in the treatment that they do.”
–“We need to increase access. If we knock it down to one dialysis session a week instead of three, we could manage triple the Veterans. Can you make that happen?”
We created a big part of that situation.It's a wild situation. Pain is another domain where I think people get really activated by limitations. I feel like a substantial number of our codes happen due to pain management disagreements (stimulants and sleep aids follow closely behind). I would be curious how many of our congressional complaints are pain related.
It seems like we did the same with therapy. Forever therapy vs dose of care is upsetting in a system that rewards maladaptive behaviors.
I think the next battle should be the ancient "supportive therapy" groups where it's really just socializing, but they refuse to meet without a facilitator because it suggests they actually kind of like each other.
You mean money is a potent and universal / generalized reinforcer and behavior is a function of its consequences?They also don't get travel pay. That's a big issue that needs more inclusion in these types of discussions, imo
You mean money is a potent and universal / generalized reinforcer and behavior is a function of its consequences?
Who knew?
Certainly not people with doctoral degrees in psychology.
Could this apply to any other scenarios in VA mental health care? Would it be 'non-veteran-centric' to think so?
I think it's a complex and debatable topic of whether the current mental health disability system does more good than harm (in the long term) in its present form. I think everyone wants to help veterans (or anyone) struggling with MH issues. A reasonable debate could be had regarding how to best accomplish that task of "helping" and what that means (to 'help'). I think it would also be interesting (though potentially problematic) to implement the rough equivalent of the VA disability system in society-at-large (without serious reform or improvement in the quality of the disability examination process, for example). If SSDI paid 4-5k / month for a mental health diagnosis/disability... what would be the impact on workforce participation rates? I would imagine we'd be in big trouble.At the end of the day, I am not sure which is worse, the overly generous inclusion of mental health symptoms and services for veterans or the systemic minimization and lack of proper services for the general public?
While you can't win either way, work is work. Better demand be too high than having to spend time justifying why spending the least money possible on MH care is a bad idea, like in the other thread.
Can't we explore that by looking at countries that have implemented universal basic income?
I think that there's a huge difference between that and paying someone to essentially be sick. If the money isn't tied to the diagnosis, people might be more willing to try working or at least doing thing that they find meaningful.
Unless you take away their benzos….bc grandma/grandpa will lose their **** if you dare even hint at backing them off of their xanax, klonopin, etc.People generally get more upset when you take away their placebos than when you take away their actual medicine.
I did a year at a rural VA and the travel pay was ESSENTIAL for most of the veterans bc they got paid to “come to the city”. I covered my mentor’s group for a bit and like 70% would go out to lunch afterwards. It was a therapy group, but it basically was an excuse for them to get their travel covered for their weekly lunch meetups.They also don't get travel pay. That's a big issue that needs more inclusion in these types of discussions, imo
I did a year at a rural VA and the travel pay was ESSENTIAL for most of the veterans bc they got paid to “come to the city”. I covered my mentor’s group for a bit and like 70% would go out to lunch afterwards. It was a therapy group, but it basically was an excuse for them to get their travel covered for their weekly lunch meetups.
I am running on fumes, but celebrating my wins. I have gotten a stream of straight-forward EBP cases where the patients seem engaged in motivated. It's been nice.
I am running on fumes, but celebrating my wins. I have gotten a stream of straight-forward EBP cases where the patients seem engaged and motivated. It's been nice.
In my experience, the Veterans that are good fits for and follow-through with EBPs are also lower acuity/less complex/have fewer psychosocial stressorsI have some wonderful ongoing EBP cases too. They really keep me going! I totally understand why research shows that more EBP usage is associated with lower burnout.
In my experience, the Veterans that are good fits for and follow-through with EBPs are also lower acuity/less complex/have fewer psychosocial stressors
I actually have quite a few complex patients who've benefitted or are benefitting from EBPs