yes.... you just have to let your team lead know.... and the CPO building is open 24 hours a day.... so you always have order entry people, resoultion specialists and rphs... there are so many shifts to choose from to.... if people would just try stuff and not be so hung up on their old ways and allow CHANGE in their life it will work and they will see the positive of things... but for some reason people view change as a bad thing... also one piece of advice or shall i say info... the customers that are entering their refills on the automatic refill system and say that it does not work or they have problems entering it and its the systems or computers fault is wrong.... How is it that my dear grandmother who has aged so beautifully has no problems entering her refill on the phone EVER!!!... some of the customers do not listen, that is the answer!!! so if they dont want to take a second to follow the prompts then they will just have to wait to be personally helped!