How do these threads on this forum degenerate into such anger when it involves someone else trying to do their job?
Volatile - I appreciate your experiences - I do and don't discount they really happened exactly the way you presented them. However, if indeed a nurse (I'm speculating here) or pharmacist (I'm not speculating at all here!) actually disobeyed an order or "ignored" or cancelled an order - let me tell you as a pharmacist, my ass would be on the carpet the next day before the sun set! I cannot speak for the experience you related with the nurses you spoke of, however, I have had the experience of refusing orders & they are never pretty!
However....let me tell you a bit about residents & how teaching hospitals really work, from the employee side. I've worked at two....you may have heard of them....UCSF & Stanford....I'm within spitting distance of both. A resident may write an order...and at this time of year - August....the poorly written or outright incorrectly written orders are rampant. We understand that...its a teaching hospital - you're learning. We know that.
We also know that you don't know that there are some things we can do automatically without checking with you - my previous example...you order ranitidine, we give famotidine. We write the order to change it & we write as per P&T - we don't call you, your on-call buddy or your attending...its just done. We do this with lots of stuff - antibiotics, proton pump inhibitors, etc.. & you may not know all the automatic substitutions we have. Again...a learning curve - just ask & we'll tell. Better yet - ask your attending why the xyz drug or lab test wasn't done. There is usually a reason which is based in reason - not always, I'll give you that (sometimes orders are just overlooked or misplaced - it happens) - we're not perfect, but usually there was a reason, however, if we've made a mistake, I'll be the first to admit it & move on from there.
But...remember, we have perhaps 6 new anesthesia residents that started July - can you imagine how many other residents we have which are new on July 1 on all the services? We are working the same on July 3 as we did on June 28 - the difference is - you weren't there! Between July & Sept...we have lots of pissed off residents who seem to think we are just ignoring their orders - we're not....we're just trying to keep to the hospital policy which was designed to try to keep our budget & all sorts of other issues in check all the while trying to figure out why you are ordering what seems odd to us (altho it may have been the norm at the Mayo Clinic, Duke or wherever you came from...(that was not meant to disparage those two insituttions - they are just far from CA!) You have to learn within the constraints of a very large & expensively run corporation that you are currently in & unfamiliar with. You also have to learn the politics, the heirarchy, the prioritization, etc... - its a lot for the first few months. If you're beyond your first year & you still have issues with the pharmacy - why don't you stop one of us & ask? We are always around - just ask why thus & such wasn't sent or done or whatever? We'll tell you quite honestly. We are very open & have all sorts of data of what drugs we keep, antibiograms, time from order to delivery, drug level draws, etc...
Now...when you came from the University of whatever where you went to medical school - they had other contracts.....they taught you that prevacid was the very best proton pump inhibitor (or take any other drug as an example) when actually...that is what worked best for their contract. There is nothing wrong in believing that...but the education you are receiving as a resident is to learn that many things work (drugs, procedures, techniques) - and many folks can contribute to your patient care. You can order one thing & get another and it still works. When you work in an institutiton which has a monthly drug budget which runs in the millions of dollars...you don't just get what you want just because you write it.
I can honestly say I have never refused an order I do not understand & I have worked as a pharmacist for 29 years. Every order I have refused to do I have understood clearly & I have also cleared it thru many channels BEFORE I have refused it (believe me - I've had middle of the night coversations with the chiefs of service & hospital administrators!) This is the not pretty part - it goes on for hours & hours & there must be documentation. It very rarely happens & never with residents - I can tell you that! The attending is always the first person called. Your attending is usually the one overriding you, altho you may not know that. It only gets bad when an attending writes for something similar to what jet's situation was which can compromise a lot of people & mostly the patient.
However, if you choose to write orders which are subject to misunderstanding, make sure you are on call and available. Otherwise....and this happens to me weekly during the summer months....I call a resident to clarify & that resident is off call....I call the guy who is on call & he doesn't have a clue. I call the attending & he/she says cancel that order & do thus & such. So....the order has been cancelled thru all the proper channels of authority & the reasons there are no repercussions are because there has been so usurption of authority at all - just a series of people who could not understand what you wanted in the first place. You, however, just see on the order sheet - "cancel ........& start ........." so you feel we ignored what you wrote when we actually didn't do that at all,, but felt the chart was not the place to document all the calls which went on to actually get the order changed.
Again, volatile, I do not discount your unfortunate experience with the patient & the fentanyl drip - that is inexcusable. However, your resident experience is filled with learning your speciality. Learning hospital administrative regulations & policices, particularly when you might have come from one environment to another, are beyond what you should be expected to have to learn. Ask Jet or Mil or other attendings who have changed institutions...it takes a while to learn who the players are & where the power lies & what factors force decisions (sometimes therapeutics, sometimes money...)
I hope you accept this information as just that -information only - not aggression nor threats to your authority or abilities. It is imperative we learn to work well together. I wish you all the best in your residency years and hope your experiences with pharmacists improve!