What should we do?

I am a DC resident and in the beginning when there were all of those errors upon submission of the application I took a half day off of work and went there in person. I was polite, but forceful and they wouldn't even let me out of the lobby...to add insult to injury the highest level person I could talk to was a specialist. However, the she was the most competant specialist I have talked to (whatever that is worth!). She did call be back two days later to tell me that my application had been submitted and that the errors didn't mean anything. But, my advice is that you would be better off trying to get in contact with someone higher up in the organization who could actually do something since the highest level person you can talk to in person is a specialist.

Another reassuring things was when I was waiting in the lobby people kept running by while desperately discussing the errors with large stacks of paper (probably applications or at least error messages) in their hands.