I always wondered about that myself, and when i was searching for something else today, i came upon the answer...posted by a previous user! "I think the steps you left out include mandatory week-long conferences for the office staff taking place in Hawaii, Can Cun, Paris, and Amsterdam with such themes as: "How to Answer Applicants' Questions Without Disclosing Any Real Information" "The Art of Stuffing Envelopes", "2001 Ways of Discouraging Applicants From Contacting You", "Affixing The Stamp", "Filing Systems: An Introduction to the Alphabet", "Creative Writing 101: The Rejection Letter", "2001-02 List of Justifications for Increasing the Application Fee", "Coffee: How to Pour it Without Spilling", "Admissions Office Recorded Messages-Another Creative Strategy", "The Admissions Process In Two Easy Steps: 1) Cash Check 2) Mail Rejection", and finally the ever so essential "Bored on the Job? Too Much to File?....101 Disappearing Magic Acts". I sleep a little better at night knowing my money is going towards the betterment of office personnel across the country. " --courtesy of bigdirt. that was really funny!