Now why would it make sense for one of largest corporations (believe its 12? 13? on the Forbes list now), or any retailer to that point, ensure that each store is properly allocated the correct number of hours?
That seems
ridiculous - they must be all about their profits. Oh wait, that's right, that's because it's this thing called a business and it's purpose is to make money. Don't agree with that mentality? I'm sure your retirement plan does. Don't scramble too quickly to pull out all of your investments on companies that try to create earnings and growth for their shareholders - because I'm sure if you were smart enough to be investing in your future you'd be smart enough to understand how your money grows.
Why would such a large company employ people that are probably sitting behind the curtain analyzing exactly how many hours stores are going to get to ensure they won't take huge hits because of customer service or massive amounts of errors to pay suits out the ass that would dip into their earnings? That makes 0 sense. why would they ever want to be that smart? Oh, your store's service is horrible? Oh, you can pull a few stories of a few errors? Pity that the 80 20 rule exists and we don't hear of all the great stories but everyone will point to the chains' success of profits increasing.
"Most people don't have a great thing to say about WAGS, CVS, RAD, etc" - Guess what you probably won't find them on here because they are too busy not complaining. I believe it was the great Dr. Hatemyjob that said "Misery loves company."
I'd continue this education by providing a discussion on metrics and holding people accountable to ensure things actually get done but I'm sure some pharmacist with a heavy dose of entitlement will tell me to go shove it. I know I would absolutely wait 4 hours to check the voicemail even if the pediatricians office is down the street because I know every single patient will come straight to my pharmacy after they leave .... or they won't and they will go to the pharmacy that does.
Also talked to my friend that works at CVS - apparently you guys don't get measured on things like picking up the phone in time anymore and those voicemail metrics aren't even tied into your bonuses - love all the hype though, I would so include it if I were them. She did tell me that "KPM" (this could be wrong I can never keep up with the alphabet soup in pharmacy) is the most important and that largely has to do with adherence - mostly calls for patients that haven't filled their medication in awhile. Man, that sounds MESSED up. I sure hate adherence. Especially with all this hype around star ratings and plans looking for preferred/narrow networks, I'm sure they aren't looking to increase the odds that some pharmacist out there will actually care about patients instead of their own sense of entitlement. But don't worry I'm sure the independents can do it too - seems like all the pharmacists that loved be measured by metrics ended up there and will surely do anything they can to ensure they help satisfy the demands of the people paying the most money - the insurance plans.
Let me just check the baskets in peace man. I want to just lose money for my company, not help patients, and not be measured on how bad I do. That's why I went into the
business of retail pharmacy anyway.
Maybe I should get into the business of pharmacy academia - that one sounds even more ludicrous... (Thread Derail Commence:
http://www.thehonestapothecary.com/...ry-a-guest-post-by-joey-mattingly-pharmd-mba/)
