Often patients don't even know the doctor's name. These refracting MD's usually do a rotation of several optical stores around the Toronto area. Due to this patients will usually not even see the same doctor twice in these optical store situations.
Unfortunately, refracting MD's are usually assumed to be optometrists. With the underlying confusion regarding the 3 O's, and the patient not knowing the doctor's name, it is difficult to know which college to even complain to, let alone who to sue. Even if you did complain, most of the refracting-MD's are retired GP's graduating from med school in the 70's or earlier. So they would just go back into retirement if they had to.
The money is great for them - the optical gets them booked solid for the day they are scheduled. Appointments slots likely 5-10 minutes, they are often paid per exam by the store in addition to keeping any eye exam fees (OHIP pays $39 for kids and seniors) from patients, with no overhead and little liability judging from the case depicted on optiboard. Nobody dies from missed eye disease which is often symptomless and not immediate. For example patients would not associate the missed diagnosis of glaucoma when there vision loss didn't occur until months or years later. Even retinal disease often doesn't have immediate effects. Other medical specialties such as cosmetic surgery, have been under scrutiny, either because patients have died. or the effects of poor care are
immediate - pain and permanent disfigurement. These effects are then easily associated by the victim directly to the procedure. This typically is not the case for eye exams with no pain and a delayed effect on vision loss.
In some cases, there is the bargain effect as well. When the exam is free with glasses only takes 5-10 minutes they realize that it is a cheap exam and don't have the same expectations. If an eye doctor does what is perceived to be a thorough exam taking more than 20 minutes and misses something that is a different story.
The real concern is that there is a large number of patients who have never had a real eye exam, and without having anything to compare it to, believe that the 5-10 minute sight test is a full eye exam
.
The exam provided by the refracting MD is basically a sight test similar to what a refracting optician would provide. No wonder a number of refracting MD's banded together to oppose stand alone refraction by opticians
. They practice only in optical stores, and a number of them moonlight from their offices as a family doctor. And there has been a shortage of family doctors for a few years already.