wrong pills?

[bashaut]

Hi,

I have an interview for pharmacy school in Iowa next week and I would like to hear your answers as pharmacists on what would you do if you gave the wrong pills to a patient?
Thanks!

 

[WVUPharm2007]

I'd start by giving them the correct ones. An apology, too. Maybe something free, say waive their copay. After that, nothing.

 

[bananaface]

I don't like the idea of giving monetary compensation.

I try to explain what happend and let them know specific steps that will be taken to prevent a recurrance.

Incident reports are good for finding patterns and system problems.

 

[VanduchiPharmD]

Well, you apologize to them, get them the correct stuff, give them their copay back as well as waiving their new copay, then go on and find out why it happened, and file a report documenting everything you did and did not do.

Also, if they took some of the medication, call the physician let them know as well in case they would like to do something.

Good luck in your interview, I graduated from Iowa in 05, I really enjoyed going there, but remember to have fun, Iowa City makes it easy to do that 🙂

 

[sdn1977]

Well, you apologize to them, get them the correct stuff, give them their copay back as well as waiving their new copay, then go on and find out why it happened, and file a report documenting everything you did and did not do.

Also, if they took some of the medication, call the physician let them know as well in case they would like to do something.

Good luck in your interview, I graduated from Iowa in 05, I really enjoyed going there, but remember to have fun, Iowa City makes it easy to do that 🙂

👍 exactly that & in about exactly that same order!

 

[bananaface]

Moving to pre-pharmacy as this is an interview prep question. 🙂

 

[sdn1977]

This may be an interview prep question....but its also relevant to current students & practioners!