Yet another customer wants the limelight, this time due to cvs

[BMBiology]

---

Members don't see this ad.

If you wanna be a beta-pharmacist that "plays the game", that's your call.

And no, CVS probably didn't do an investigation, whatever that entails

They just did what any publicly traded corporation does in the 2010s when it hears the social justice war-drums: apologize, fire the employee, and promise to comply.

Exactly...that is what corps are doing. It does not matter if you are right or wrong or if you are following procedures.

By firing you, they are also saying you are in the wrong. You are just a tool.

Even years from now when someone googled your name...guess what they are going to find? This accident will define you.

I am so glad I followed my instinct and refused to accept a retail position even when they were dangling their sign-on bonus.

No money is worth more than a peace of mind.

Sent from my iPhone using SDN mobile

 

[297point1]

All I'm saying is that they need to check their academia privilege when engaging with us.

It's how I've managed to survive 9 years on SDN. Wow. Nine years.

 

[PA_dud3]

Has there ever been any documented case where the pharmacist refused to fill something via lying and was fired or otherwise reprimanded? I know it is allowed to refuse anything, you just have to give the script back, etc.

 

[wagrxm2000]

I don't think the main goal is to get people fired (maybe for some vindictive folks), but rather to stop people from harming other people, and be held accountable for the harm they've inflicted. It sounds like in this case the patient did a lot of things before going to the media (told the physician what had happened and the physician tried to intervene without reaching a resolution, called corporate to have this resolved and did not receive a response from corporate, etc.). It sounds like this experience was traumatic for this patient (whether justified or not, this obviously was a negative experience for her, and it is not my place to dismiss that experience), and she felt compelled to do whatever in her power to ensure no one else would have to go through a similar experience.

There is definitely a perception issue for pharmacists among the general public. But taking it out on our customers/patients won't help improve that perception. If people don't understand why I need to know why they are taking a medication, I do my best to explain why. If I treat people like they matter they are much less likely to feel like I am getting in their way and complain about me.

If anything, the comments to this article (and the comments to every similar news story) make me wish that APhA would do something useful like put together a large-scale national PSA about the role of pharmacists and why we need to know patient-specific indications for use. Better yet, it would be nice if there was some kind of streamlined communication system between prescribers and pharmacists that would prevent 99% of these incidents... One can dream.

I'm sorry but this person went public because they wanted revenge. You don't think this person knows the pharmacist was fired? Why not speak up again and say you don't think that should have happened or that it wasn't why you spoke up?

She didn't have to give out the pharmacy info if she didn't want the public to know where it was located either.

Why not say I went to my local CVS and this happened? Why give location details?

There's a common trend here, CVS coupon lady who was in the wrong herself, went public and the person was fired. This woman, went public and the person was fired. Everyone is screaming for that Walgreens pharmacist to be fired but luckily walgreens understood that unlike the CVS pharmacist, this pharmacist didn't do anything wrong.

What's everything have in common, everyone wants these people to lose their jobs. If they all think that's ok, well there's something horribly wrong with them.

 

[owlegrad]

My biggest issue with these things like the Walgreens incident or the recent white people calling the police on black people is you may have been humiliated or treated poorly but going to the media and ending up getting the person fired or ridiculed by the public makes you a much worse and even a horrible human being.

Why would anyone want to get someone fired?

So if I understand the premise of this post, and I hope that I am wrong, it is that trying to get someone fired for being racist is in fact worse than being racist? So a hypothetical pharmacist that refuses to fill someone's prescription for racist reasons is not as bad as the victim who complains about said pharmacist?

What a wonderfully topsy-terby way to see the world. So someone who experiences racism should just suck it up and be the bigger man? If they complain about the racism that makes them a much worse and horrible human being?

 

[wagrxm2000]

So if I understand the premise of this post, and I hope that I am wrong, it is that trying to get someone fired for being racist is in fact worse than being racist? So a hypothetical pharmacist that refuses to fill someone's prescription for racist reasons is not as bad as the victim who complains about said pharmacist?

What a wonderfully topsy-terby way to see the world. So someone who experiences racism should just suck it up and be the bigger man? If they complain about the racism that makes them a much worse and horrible human being?

No the issue is someone always assuming it's due to their race. While I don't believe a racist should be fired, racists are horrible people, it's the assumption I hate. I think people should be reprimanded but not fired.

This honestly happened last month, I got called when a regular customer was extremely upset we couldn't fill his pain medicine. We didn't have a regular pharmacist. He was claiming it was due to his race. I got called and came in and calmed the customer down and got him to understand what was going on.

He calmed down and later on we got the issue fixed.

It's these situations where I keep thinking to myself, why do people keep going to that person is clearly a racist?

 

[GodsSon2011]

If you wanna be a beta-pharmacist that "plays the game", that's your call.

And no, CVS probably didn't do an investigation, whatever that entails

They just did what any publicly traded corporation does in the 2010s when it hears the social justice war-drums: apologize, fire the employee, and promise to comply.

That statement really explains me who you are

You must be going no where in your life when you make a single patient feelings determine if your an alpha or beta. You want to win small battles and not the war. Have more thicker skin and focus on goals in life if you have any.

Find a way to have that patient go away happily or non anger and your job is kept still able to provide for your family and improve your life to get your end goals. That pharmacist now is blackballed to work at any other CVS (24% of retail market share) and probably won't get hired at any other big corp. He effect his salary, career, and family lively hood over trying to win a single battle.

And again you don't know if an investigation happen your assuming.

You sound like the people who follow others to a store after they cut you off on the road. Don't you got other things or problems to worry or focus on in life?

 

[CetiAlphaFive]

That statement really explains me who you are

You must be going no where in your life when you make a single patient feelings determine if your an alpha or beta. You want to win small battles and not the war. Have more thicker skin and focus on goals in life if you have any.

Find a way to have that patient go away happily or non anger and your job is kept still able to provide for your family and improve your life to get your end goals. That pharmacist now is blackballed to work at any other CVS (24% of retail market share) and probably won't get hired at any other big corp. He effect his salary, career, and family lively hood over trying to win a single battle.
And again you don't know if an investigation happen your assuming.
You sound like the people who follow others to a store after they cut you off on the road. Don't you got other things or problems to worry or focus on in life?

Nice memes.

I'm having trouble interpreting your post due to your problem with English, so my apologies if I misinterpret anything.

In American English, the word "probably" is used to denote uncertainty.
You're correct that I don't know if an investigation was done.

Since you brought these specific things up, please let me ask you a few questions:

You think rolling over to everything so you don't upset the company you work for is "winning the war"?

Do you consider lying and doing things you don't really want to, just so you can cling to a retail job, is going somewhere in life?

Is your goal in life just to keep a CVS job?

 

[WVUPharm2007]

If you wanna be a beta-pharmacist that "plays the game", that's your call.

And no, CVS probably didn't do an investigation, whatever that entails

They just did what any publicly traded corporation does in the 2010s when it hears the social justice war-drums: apologize, fire the employee, and promise to comply.

And pay severance with a hush clause to the pharmacist. Can't forget that.

 

[wagrxm2000]

And pay severance with a hush clause to the pharmacist. Can't forget that.

What's your gut say to how much the severance was?

 

[GodsSon2011]

Nice memes.

I'm having trouble interpreting your post due to your problem with English, so my apologies if I misinterpret anything.

In American English, the word "probably" is used to denote uncertainty.
You're correct that I don't know if an investigation was done.

Since you brought these specific things up, please let me ask you a few questions:

You think rolling over to everything so you don't upset the company you work for is "winning the war"?

Do you consider lying and doing things you don't really want to, just so you can cling to a retail job, is going somewhere in life?

Is your goal in life just to keep a CVS job?

If you want to deflect on the opportunity to improve your inner self you have the right to. Don't be childish and hide behind the "bad grammar" move from it. No memes were posted so I do not understand that comment.

The 5% of patients that make you upset and slow down your workflow daily should not cause you to led to bad decisions in life just like what happen to the rph. He who angers you owns you and it shows that a lot of people have owned you in life.

Again why win small battles for no obvious reason but for pride. Pride to someone that doesn't know, think, nor care about you anymore after the few minutes they are at that counter. It comes off as you have no control of anything outside of work and have to instill dominance in a small area of control you think you have to make yourself feel better.

You are obviously working to get income. Most people use that income for future goals in life which I can see you don't have any. That should be self explanatory but with a loser like you it seems it isn't.

If there is a chance of you losing your job make it something worth losing for. Example Harassment or Racism. Not because you wanted to feel tall and mighty with a random patient.

 

[owlegrad]

Remember it is against the TOS to name-call. Please remain respectful of other SDN'ers.

 

[ancienbon]

If you want to deflect on the opportunity to improve your inner self you have the right to. Don't be childish and hide behind the "bad grammar" move from it. No memes were posted so I do not understand that comment.

The 5% of patients that make you upset and slow down your workflow daily should not cause you to led to bad decisions in life just like what happen to the rph. He who angers you owns you and it shows that a lot of people have owned you in life.

Again why win small battles for no obvious reason but for pride. Pride to someone that doesn't know, think, nor care about you anymore after the few minutes they are at that counter. It comes off as you have no control of anything outside of work and have to instill dominance in a small area of control you think you have to make yourself feel better.

You are obviously working to get income. Most people use that income for future goals in life which I can see you don't have any. That should be self explanatory but with a loser like you it seems it isn't.

If there is a chance of you losing your job make it something worth losing for. Example Harassment or Racism. Not because you wanted to feel tall and mighty with a random patient.

Great writing skills.

 

[PA_dud3]

If you want to deflect on the opportunity to improve your inner self you have the right to. Don't be childish and hide behind the "bad grammar" move from it. No memes were posted so I do not understand that comment.

The 5% of patients that make you upset and slow down your workflow daily should not cause you to led to bad decisions in life just like what happen to the rph. He who angers you owns you and it shows that a lot of people have owned you in life.

Again why win small battles for no obvious reason but for pride. Pride to someone that doesn't know, think, nor care about you anymore after the few minutes they are at that counter. It comes off as you have no control of anything outside of work and have to instill dominance in a small area of control you think you have to make yourself feel better.

You are obviously working to get income. Most people use that income for future goals in life which I can see you don't have any. That should be self explanatory but with a loser like you it seems it isn't.

If there is a chance of you losing your job make it something worth losing for. Example Harassment or Racism. Not because you wanted to feel tall and mighty with a random patient.

While if i was in the shoes of this RPh, I would've lied and went about my day. At the end of the day I value my job more than winning some argument. However there is something to be said for truly standing up for what one believes in, however large or small the issue may be. I don't think that makes anyone a loser, at all. Different strokes for different Pholks.

 

[WVUPharm2007]

What's your gut say to how much the severance was?

No idea....but it depends. If the pharmacist truly screwed the pooch...not much.

But let's say there's more to the story and the pharmacist isn't really that much in the wrong. And they decided it was better from a PR perspective to just cut ties with the pharmacist rather than dealing with the wrath of modern social media...it would be significantly more. Note that they didn't say the pharmacist was terminated in any of the official statements. They say that he is no longer with the company. Read into that as you will.

Honestly, if it is the second scenario...from a corporate HR and marketing perspective...it's best to do what they did. Even if they paid the guy a years' severance, it's cheaper than the PR **** show that was soon to follow if they didn't get rid of him.

 

[VA77]

Anyone have any legal cases of HIPAA being violated at drive thru. Seems like this would be an easy target for anyone wanting a quick settlement because the pharmacist announced on the speaker what drug they are on.

 

[CetiAlphaFive]

If you want to deflect on the opportunity to improve your inner self you have the right to. Don't be childish and hide behind the "bad grammar" move from it. No memes were posted so I do not understand that comment.

The 5% of patients that make you upset and slow down your workflow daily should not cause you to led to bad decisions in life just like what happen to the rph. He who angers you owns you and it shows that a lot of people have owned you in life.

Again why win small battles for no obvious reason but for pride. Pride to someone that doesn't know, think, nor care about you anymore after the few minutes they are at that counter. It comes off as you have no control of anything outside of work and have to instill dominance in a small area of control you think you have to make yourself feel better.

You are obviously working to get income. Most people use that income for future goals in life which I can see you don't have any. That should be self explanatory but with a loser like you it seems it isn't.

If there is a chance of you losing your job make it something worth losing for. Example Harassment or Racism. Not because you wanted to feel tall and mighty with a random patient.

You're right.

I'll listen to your advice and start improving my inner self by lying to patients and customers in order to avoid conflict.

 

[wagrxm2000]

No idea....but it depends. If the pharmacist truly screwed the pooch...not much.

But let's say there's more to the story and the pharmacist isn't really that much in the wrong. And they decided it was better from a PR perspective to just cut ties with the pharmacist rather than dealing with the wrath of modern social media...it would be significantly more. Note that they didn't say the pharmacist was terminated in any of the official statements. They say that he is no longer with the company. Read into that as you will.

Honestly, if it is the second scenario...from a corporate HR and marketing perspective...it's best to do what they did. Even if they paid the guy a years' severance, it's cheaper than the PR **** show that was soon to follow if they didn't get rid of him.

Someone on Facebook claimed to know the person and said he quit after the story came out. Obviously that could have been a lie.

 

[Greeney]

Why the hell would the pharmacist refuse to give back the prescription? Regardless, chances are the pharmacist asked questions (you're damned if you do, damned if you don't) to make sure that it was the correct medication for the correct patient, and the patient took it the wrong way.

Society is sensitive these days and will run to the media/social media to shame anyone that offends them and put possibly innocent people out of a job. None of us know the full story here.

How many times have we had an interactions with patients/customers to have to them later recount the interaction with 50% untruths on what actually transpired...

 

[ImmunoglobulinE]

I'm thinking his refusal to give the prescription back is what got him fired. There is no reason to keep a prescription, and certainly it is illegal to do so.

As for why he didn't fill the prescription, I would assume he just wanted to make sure it was the right prescription for the right patient, errors since as the wrong person's name being put on a prescription due happen. Then again, generally doctors who do gender reassignment, that is their specialty, so the prescribing doctor should have been a clue as to what was going on (but maybe he wasn't familiar with the doctor?)

Overall, I have a feeling communication from both the patient and the pharmacist was pretty poor, leading to this bad scenario. And the commentators on-line who think pharmacists don't have a right to ask someone what they are using a prescription for are just stupid (although it probably would have went better if the pharmacist took the patient aside and said something like "the doctor ordered a medication for you that is used to normalize female hormones, but our profile says you are a male, I just want to check that this is the correct medication that you are to receive" Then this would give the patient the chance to say "that's incorrect, I'm female" (or something", and then the pharmacist could say "OK, I will correct your profile.")

I can remember one of the first things I was taught in my first semester in Pharmacy school was to ask open ended questions. Avoid leading questions.

 

[Prosperity8]

My Pharmacist Humiliated Me When He Refused to Fill My Hormone Prescription

Pharmacists really need to stop talking so loudly.

I don't understand. I have filled prescriptions for male to female and female to male hormone therapy. It's not that difficult. I just put a consult and ask are they expecting this medication because it is normally used for opposite sex. I will also ask if they are expecting from this doctor. That's enough verification. You really don't even need to call MD. Why did this Rph make it so difficult for patient?

 

[Igra]

"Most likely it was a cis-hetero male who engaged in discrimination...

Sure, lets talk about discrimination...

 

[Prosperity8]

I had this same situation 2 months ago. A woman presented rx for Testosterone injection. I did not even talk to the patient at all. I did call MD just to verify due to DUR sytem block. It was verified she's undergoing transformation and everything was good to go. I hate to say this but this is the pharmacist fault 100%. If it's in Arizona, this is a very conservative state and the pharmacist probably had religious motive behind his action.

 

[BidingMyTime]

Questions, (which might show my ignorance), what do pharmacists do with a Rx that they think is fraudulent?
EDIT: or even a Rx they don't want to or cant fill?

I just tell the patient why I can't legally fill it, this can be done non-confrontationally. Once I told a patient that his prescription appeared to have been altered, so I would have to call his doctor to confirm it (it had obviously been altered. The patient took the prescription back, I later called the doctor to alert him, and he confirmed it had been altered. I would never keep a patient's prescription, unless i had the doctor on the phone saying it was completely fraudulent. Prescriptions are the patient's property.

I think the pharmacist's motivations are more sinister here. Most likely it was a cis-hetero male who engaged in discrimination based on his personal beliefs that trans-people are not entitled to hormone medication, a secret political agenda he attempted to mask under the thin veil of mundane "corporate policy".

That is one possibility. Without knowing the pharmacist's side of the story (or the doctor's, or any of the witnesses who supposedly overheard this exchange), we can't know what really happened. We have only heard one side of the story, and even when people are trying to be honest, their emotions/history can unconsciously influence their version of events.

Every BOP should require a private consultation/counseling area that is floor to ceiling. Does anyone have a link where pharmacist was terminated or did I miss it?

I haven't seen anywhere that said the pharmacist was terminated, just CVS said he was no longer an employee, so the presumption is he was terminated, but maybe he decided to quit. We don't know. This link has the statement from CVS saying he no longer works for the company (down at the bottom of the article.) Pharmacist refuses to fill transgender woman's hormone therapy prescription

So can you actually get reprimanded for counseling a patient/discusing phi that is in earshot of another patient? Even if you make an attempt to remain confidential? (Whether it be speaking softly or a short distance away from the other patients).
At my pharmacy we all pretty much talk to the patients from the counter. Obviously not about sensitive stuff, but about what rx they need filled or how many refills they have or if it was rejected, etc. I was unaware this is a HIPAA violation.

I think this is a gray area. Certainly, the pharmacist needs to use discretion, but reality is, prescriptions have to be discussed, and someone else could potentially overhear. People go to the doctor's office and talk to the receptionist about labwork or prescriptions they need, and they could potentially be overheard. People go to the hospital or have surgery, and other patients will probably see them, or if they are sharing the same room with them certainly overhear the nurse and doctor talking to them. I have never heard of anyone being prosecuted for such incidentals, I doubt any of the above were meant to be prosecutable according to the spirit of HIPAA, but are they according to the legality of HIPAA? I really don't know.

 

[Sine Cura]

Anyone working retail for a month or more knows "that" customer type with their b.s. histrionics and narcissistic preening who threaten to sue due to any perceived slight, like talking in a normal volume is perceived to be a HIPAA violation and asking basic questions is being ultra-intrusive. The best option is to get rid of them in a way that doesn't get you in hot water with corporate or BOP. It's possible this customer was "that" type. It doesn't matter if they are transgender. I treat everyone the same myself (indifferent politeness) so I don't need to watch my back

 

[Mambo#5]

I don't think we'll be seeing goro anymore. Can't cry racism then give an example that was proven wrong.

I did like how that person came out of no where then whimpered away. I wish I could see how many have me ignored, it's probably a decent number. People need to learn that there will be others with different perspectives then you.

Your perspective is that of the typical white straight U.S. male. You should get out and travel more and befriend more people outside or your group so you can “get a f****** clue”. Either that or pick up a history book.

 

[CetiAlphaFive]

Your perspective is that of the typical white straight U.S. male. You should get out and travel more and befriend more people outside or your group so you can “get a f****** clue”. Either that or pick up a history book.

This is ironic, since the hatred of the "white straight male" is pretty much limited to one group in the US.

Sincerely- a non white male

 

[PharmDBro2017]

cis-hetero male .

What does this even mean?

 

[maria1oh]

I had a customer throw a fit about wanting the script. It was electronic c2. Doctors office was on my side though and said too early to fill.

 

[wagrxm2000]

Your perspective is that of the typical white straight U.S. male. You should get out and travel more and befriend more people outside or your group so you can “get a f****** clue”. Either that or pick up a history book.

Do you mind explaining your perspective? You are coming off as the typical oh he's white he can't possibly understand, person.

If your response is going to be pretty much the same as before, don't even bother.

I try to understand the other side even though I'm a "privileged white man", you on the other hand are not trying to see it from my side.

We're getting to the point where we have to think and act differently around different races or be accused of racism. Why can't we just be ourselves and not think that everytime?

 

[PA_dud3]

What does this even mean?

I could be wrong but I'm pretty sure it is SJW Shorthand for "Cisgendered Heterosexual Male". As in, you are the gender you were born as and are a heterosexual guy.

 

[Deja]

While I don't believe a racist should be fired and that racists are horrible people,

you don't think racists are horrible people?

 

[wagrxm2000]

you don't think racists are horrible people?

Haha, I didn't proofread that. I fixed it though.

 

[Rouelle]

With some good screen writers, this forum could be turned into a hilarious sitcom. I’m envisioning an Archie Bunker meets the cast of Arrested Development sort of thing.

 

[WVUPharm2007]

With some good screen writers, this forum could be turned into a hilarious sitcom. I’m envisioning an Archie Bunker meets the cast of Arrested Development sort of thing.

With a minimum amount of effort, it would be better than that "Vials" nonsense on Amazon.

 

[Rouelle]

With a minimum amount of effort, it would be better than that "Vials" nonsense on Amazon.

YouTube has a video that is 10 hours of walrus sounds. I haven’t finished it yet, but so far it is better than Vials.

 

[beautifulrobot]

I'm sorry but this person went public because they wanted revenge. You don't think this person knows the pharmacist was fired? Why not speak up again and say you don't think that should have happened or that it wasn't why you spoke up?

She didn't have to give out the pharmacy info if she didn't want the public to know where it was located either.

Why not say I went to my local CVS and this happened? Why give location details?

"I don’t want to think about what might happen if this pharmacist mistreats a transgender person who does not have a good social support system...Measures should be in place to ensure no other customer is humiliated like I was."

"Her real motivation here was to make sure people know this shouldn't happen to them and, if it does, they can take action," said Steve Kilar of the ACLU. "I think she's achieved that."

That doesn't sound like wanting revenge as much is it about wanting to help protect other people from having a similar experience. She also did essentially say she went to her local CVS, she didn't actually specify the store address or number. She never mentions identifying information about the pharmacist, either.

 

[GodsSon2011]

You're right.

I'll listen to your advice and start improving my inner self by lying to patients and customers in order to avoid conflict.

That is the perfect comment to make when you have nothing else to comeback with. No substance with a side of sarcasm.

Again each post you make shows that you really have no goals in life and do not see the bigger picture. You really come off as a person who has nothing or nobody to live for.

I am done here.

 

[owlegrad]

You really come off as a person who has nothing or nobody to live for.

That doesn't really seem like something God's Son would say.

 

[CetiAlphaFive]

That is the perfect comment to make when you have nothing else to comeback with. No substance with a side of sarcasm.

Again each post you make shows that you really have no goals in life and do not see the bigger picture. You really come off as a person who has nothing or nobody to live for.

I am done here.

Please elaborate.
When you say "shows", what exactly do you mean?

What does it specifically show, and how did you come to that conclusion?
Please be specific and quote the parts of my posts that showed you in bold.

I'm not trying to be sarcastic.

Why did you post:

Quick lie and still have a job.
I'll take that any day of the week
Also all other parts I mentioned would've left them with their job.
Their pride got them fired.

If you didn't mean it?

Are you upset that I am agreeing with what you posted?

 

[wagrxm2000]

"I don’t want to think about what might happen if this pharmacist mistreats a transgender person who does not have a good social support system...Measures should be in place to ensure no other customer is humiliated like I was."

"Her real motivation here was to make sure people know this shouldn't happen to them and, if it does, they can take action," said Steve Kilar of the ACLU. "I think she's achieved that."

That doesn't sound like wanting revenge as much is it about wanting to help protect other people from having a similar experience. She also did essentially say she went to her local CVS, she didn't actually specify the store address or number. She never mentions identifying information about the pharmacist, either.

I guess we didn't read the same thing. In her blog she specially states the city and state of where the CVS is. She did not need to do that.

I'm sorry you can think what you want and people can say things but the simple fact remains: she could have came out and said I didn't do this to get the pharmacist fired I did this to protect any other transgender but she didn't.

She even updated her blog which was another opportunity. I do not believe she even remotely feels bad for that pharmacist getting fired.

So I'll say it again, yes you were mistreated and that should never happen. Yes you should get your story out. Yes you should try to prevent this from happening at ANY pharmacy. However, you still should not go about it that ends up getting the person fired.

Be the bigger person, get your story out but don't get revenge.

 

[beautifulrobot]

I guess we didn't read the same thing. In her blog she specially states the city and state of where the CVS is. She did not need to do that.

I'm sorry you can think what you want and people can say things but the simple fact remains: she could have came out and said I didn't do this to get the pharmacist fired I did this to protect any other transgender but she didn't.

She even updated her blog which was another opportunity. I do not believe she even remotely feels bad for that pharmacist getting fired.

So I'll say it again, yes you were mistreated and that should never happen. Yes you should get your story out. Yes you should try to prevent this from happening at ANY pharmacy. However, you still should not go about it that ends up getting the person fired.

Be the bigger person, get your story out but don't get revenge.

That's what I meant by saying she essentially says she went to her local CVS by specifying the city and state of where she lives, and that she went to her local CVS. Maybe she didn't need to do that, but it is a leap to state she did it for malicious reasons. More likely it was to provide some context.

I don't know how she feels about the pharmacist getting fired. It is possible she does feel bad, and that she didn't want him to get fired as much as she wanted him to have a better understanding of the pharmacy needs of transgender people. It is possible she feels good about this pharmacist no longer being in a position to harm other people because he was fired, but it is also possible she would have preferred that he apologize, developed a better understanding of her needs, and still kept his job. Your guess is as good as mine. But the blog post really doesn't read as vindictive to me as it does to you. She never says she did this to get the pharmacist fired. She also never mentions the pharmacist's name or the specific store where this happened, which to me indicates this isn't about some personal vendetta.

CVS probably decided to fire the pharmacist because he violated company policy, state law (by refusing to transfer and refusing to give back the prescription to the patient), and potentially federal HIPAA and anti-discrimination laws. There was practically no way for her to get her story out (without it being overly vague and unhelpful) and not putting this pharmacist at risk of getting fired. So whether her motivation was revenge or justice, I don't really see a way she could have gone about telling her story that did not end up in the pharmacist getting fired. Even if she said explicitly she didn't want him to get fired (maybe she really just wanted an apology and the pharmacist to go through some training, and maybe he refused), CVS probably would have fired him if it turned out what he did was true.

I agree people shouldn't mess with other's livelihoods unless it is warranted. We don't know enough about the material facts to make that judgement. If we just take what the patient said at face value, CVS has plenty of good reasons to fire the pharmacist.

 

[Saisri_PharmStdnt]

For those that were talking about how she mentioned the city and state involved, I just want to point something out for context.

There are only 2 CVS locations in Fountain Hills. One stand-alone and one located within a Target.

(I don't live in that part of the Phoenix area, so I don't know more.)



Edit:
For context only: According to this article, she both went to the ACLU and to the Arizona State Board of Pharmacy, but only after she was not getting a response from CVS.
Transgender Woman Says CVS Pharmacist Refused to Fill Hormone Prescription

 

[wagrxm2000]

That's what I meant by saying she essentially says she went to her local CVS by specifying the city and state of where she lives, and that she went to her local CVS. Maybe she didn't need to do that, but it is a leap to state she did it for malicious reasons. More likely it was to provide some context.

I don't know how she feels about the pharmacist getting fired. It is possible she does feel bad, and that she didn't want him to get fired as much as she wanted him to have a better understanding of the pharmacy needs of transgender people. It is possible she feels good about this pharmacist no longer being in a position to harm other people because he was fired, but it is also possible she would have preferred that he apologize, developed a better understanding of her needs, and still kept his job. Your guess is as good as mine. But the blog post really doesn't read as vindictive to me as it does to you. She never says she did this to get the pharmacist fired. She also never mentions the pharmacist's name or the specific store where this happened, which to me indicates this isn't about some personal vendetta.

CVS probably decided to fire the pharmacist because he violated company policy, state law (by refusing to transfer and refusing to give back the prescription to the patient), and potentially federal HIPAA and anti-discrimination laws. There was practically no way for her to get her story out (without it being overly vague and unhelpful) and not putting this pharmacist at risk of getting fired. So whether her motivation was revenge or justice, I don't really see a way she could have gone about telling her story that did not end up in the pharmacist getting fired. Even if she said explicitly she didn't want him to get fired (maybe she really just wanted an apology and the pharmacist to go through some training, and maybe he refused), CVS probably would have fired him if it turned out what he did was true.

I agree people shouldn't mess with other's livelihoods unless it is warranted. We don't know enough about the material facts to make that judgement. If we just take what the patient said at face value, CVS has plenty of good reasons to fire the pharmacist.

I guess what I hate most about giving out the details of where the CVS is located is people get death threats all the time. When the media get's a hold of these things, it can really destroy a person's life.

I read the pharmacist left on their own, that might not be true but hopefully that person gets far away from that area and no one finds out.

 

[beautifulrobot]

I guess what I hate most about giving out the details of where the CVS is located is people get death threats all the time. When the media get's a hold of these things, it can really destroy a person's life.

I read the pharmacist left on their own, that might not be true but hopefully that person gets far away from that area and no one finds out.

Yeah, death threats are bad. People on the internet can be really vicious...

 

[Modest_anteater]

What does this even mean?

it means a male that is hetrosexual and their gender matches the sex they were assigned at birth.

 

[ldiot]

So I was filling in at a store and one of these trans people had 2 profiles, one was male and the other profile was female. Their meds were split between the 2 profiles, making it really confusing, especially since I wasn't familiar with the patient.

Do stores have a policy on this? Should their profile be their biological sex for the purpose of DURs with a note in the profile with an explanation or something? I felt like I was trying to walk on broken glass dealing with this patient and I've seen multiple girls taking testosterone now

 

[CetiAlphaFive]

So I was filling in at a store and one of these trans people had 2 profiles, one was male and the other profile was female. Their meds were split between the 2 profiles, making it really confusing, especially since I wasn't familiar with the patient.

Do stores have a policy on this? Should their profile be their biological sex for the purpose of DURs with a note in the profile with an explanation or something? I felt like I was trying to walk on broken glass dealing with this patient and I've seen multiple girls taking testosterone now

You should be able to merge their profiles.

I'm unaware of any system that won't let you

 

[wagrxm2000]

So I was filling in at a store and one of these trans people had 2 profiles, one was male and the other profile was female. Their meds were split between the 2 profiles, making it really confusing, especially since I wasn't familiar with the patient.

Do stores have a policy on this? Should their profile be their biological sex for the purpose of DURs with a note in the profile with an explanation or something? I felt like I was trying to walk on broken glass dealing with this patient and I've seen multiple girls taking testosterone now

There's no reason to have two profiles. If it's due to insurance, the patient and doctors office need to take care of the PA if needed.

 

[CetiAlphaFive]

There's no reason to have two profiles. If it's due to insurance, the patient and doctors office need to take care of the PA if needed.

Very interesting point.

In this era of emperors with no clothes, would a pharmacy get dinged in an audit if the patient's gender had been changed willy nilly?