I have been with CVS for almost 2 years now. I had previously worked at Wags for 3 years. Surprisingly it is the reason you described above that made me leave Wags, among others things. I can tell you, believe it or not, i am happier now with CVS due to the fact i have better relation with pic, and supervisor. At Wags I happened to have a Crazy RXM, and i mean it the guy was really crazy.., and my wags rx supervisor was really crazy as well. Now i do not even want to think about the things i went through with that maniac.
Now let's compare Wags and CVS
We all know that wags has a better computer system. Yes , wags computer system is miles ahead of cvs. At wags if a prescription is on hold or on ready status, any wags can access, and fill it. That is great. Cvs does not have that technology. We have to call the store and ask to back it out. i think insurance runs better on Rxconnect than ic plus. COB at wags used to freeze the computer a lot. Though i am not sure if that has been fixed.
As far as benefit, i think benefit is about the same. Though i feel, cvs has slightly better benefit. For example, Cvs has unlimited sick day for pharmacists. 401 k, cvs matches 5 percent , and wags matches 4 percent. So it is about the same as wags adds discretionary match too.
As far as tech hrs, cvs is better staffed than wags. (Now cvs is trying to cut hrs too). At wags i used to work on the weekend by myself, and 4 hrs every weekday as we only had 30 tech hrs for a store that average about 1300 a week. Yes, it was tough. Now, i am working at a store that does over 2300, scripts per week, we have over 190 hrs. It is still rough but at least i am not alone, and i am not running around like a chicken with no head.
I have to go now. i will talk about the metrics later.