I have the FAP too, and yes, po' life does suck haha.
I think that you should call and ask about it. Try to get as high up on the chain as you can. When I spoke to Tanya, the OM, more **** seemed to get done.
In the same vein, I wonder why the FAP isn't a lifetime award. I mean it's not like people just dig themselves out of poverty in a year. :/