Pharmacists and our lack of a spine/self-respect.
I drove by a Rite Aid pharmacy today and noticed giant banners claiming "15 minute prescription gaurantee on all RX's--- $5 gift card if you don't get your RX within 15 minutes". Now that might not seem like a big deal to you at first, but think about what that says to the customer about the RPh. No matter how busy the pharmacy is, the customer expects that the pharmacist's job is so simple and automatic that it can always be completed within 15 mins. It pretty much puts you on the same level as a pizza delivery boy.
Another example; yesterday in skills lab at school, we were taught how to properly deal with unruly/angry customers in the pharmacy. Methods we learned included: never taking attacks from customers personally (even if they are directed at you), everytime a customer drops the f-bomb, change it to the word "pumpkin" in your head to make it less offensive/upsetting, and never place any blame on the customer no matter what (even if it is entirely their fault)
Yeah, pumpkin that.