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- Jul 15, 2009
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I figured I would tell a funny story about one of my experiences dealing with a client to give everyone a good laugh. It was a slightly busy day when a client walked into the client to drop off a fecal sample. One of the kennel girls went up front and not knowing what to do took the sample from her and then let her leave. I had very little information to figure out who this client was but fortunately I was able to find her in the system. I then looked through to see if the client had paid for the fecal floatation. At our clinic we will do free fecal floatations for new pets but after 30 days the offer expires. The rescue group will no longer reimburse us for the floatation. So I realized it had been over 3 months since this client had her kitten in so I called her and told her that we would have to charge her because the free fecal floatation expires after 30 days and it had been 3 months. The lady was mad. She thought I was just going to charge her. I told her that we would not charge her and if she wanted us to run the test she would have to come in and pay for it or we could take a payment over the phone. She then started saying that we still have her coupon for the fecal floatation and that she didn't remember seeing that it was only good for 30 days. Then she said I don't want you to run the test I will come pick it up soon. I figured she was talking about the coupon to see if there really was a 30 day limit. Well, as a clinic we don't keep these things. We are completely paperless so we immediately scan things into our computer system and give all papers back to the client. I decided to call her back to let her know we don't have the coupon so she isn't waisting her time to come all the back to the clinic to find out we don't have it. Her response was, "I don't want the coupon, it is expired, it won't do me any good, I was going to come in and pick up my cat's poop, but nevermind I don't want it either." We all got a good laugh out of that. In the end, she called back about 5 more times and kept changing her mind. She finally ended up running the fecal float after all. If anyone else has some funny stories or any story share it. It gives us something to read while doing the application process. Good Luck to all applying!!
